Section 5. Maintenance and Troubleshooting
64
PX-750 Installation and Users Manual
If the PX-750UF drive isn’t recognized in Windows:
•
If your USB or IEEE 1394 controller has a yellow diamond with an
exclamation point (!), contact your PC or motherboard manufacturer
for help, and to troubleshoot your controller for driver compatibility
or conflicts. It may just be a matter of obtaining the latest driver, or a
motherboard BIOS update, from the manufacturer.
•
If the USB or IEEE 1394 controller is listed and does not have a
yellow diamond with an exclamation point, but the Plextor drive is
listed as a “USB” or “IEEE 1394 Storage device,” select the
“Storage device” and then select the “Remove” button. Reboot your
system. The system will do another hardware scan and should install
the driver properly.
If you still have problems, or if the USB or IEEE 1394 controller is
listed and does not have a yellow diamond with an exclamation point,
but you do not see the Plextor drive listed as one of the devices, contact
Plextor Technical Support. (See “Appendix B: Technical Support” for
the different ways you can contact us.)
