Frequently asked questions
I can t find an address.
Please make sure you have correctly spelled your entry. If you do not know how an address is spelled correctly,
simply enter the parts of the address, you know for sure (e.g.
“
New York
”
,
“
Times
”
for Times Square in New York
City). Then browse in the result list and look for the address. Also make sure that the city in which you are looking for
an address is correct. Sometimes the official postal address differs from the address you are looking for. In that case,
search for an address nearby that you know of and browse on the map.
If you find the address on the map but you can not find it while searching for it, please let us know via customer
support located on page 84.
There is a failure in the map / POIs are missing.
If you detect an error in the map data (e.g. a street is missing completely), we would like to inform our map data
provider. Please let us know via customer support located on page 84.
I have problems to get a GPS fix.
If you have problems getting a satellite fix with the GPS (you can see how many satellites are being received on left
side of the destination
“
Map
”
screen. Please make sure, that you are outside and that the GPS antenna has a good
visibility to the open sky. Some models also do support an additional external active antenna.
Where can I get technical support and updates ?
Please, contact your retail store or the customer sevice center in page 84.
Extra Services
Frequently asked questions
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