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TERMS AND CONDITIONS FOR OBTAINING
WARRANTY REPAIRS:
Warranty repairs must be within the five year or 60,000
miles/100,000 kilometers, whichever comes first, limited
warranty.
All warranty work required to be done on the chassis or any
of its parts or components must be taken to an authorized
Mercedes Benz, Ford or Chrysler dealership (depending on your
chassis make) and processed through their warranty procedures.
Pleasure-Way will not reimburse any claims regarding the chassis
or any of its parts or components or tires. Please be advised that
tires are covered under a separate warranty that is included with
your chassis information and warranty package.
Pleasure-Way will not reimburse any claims for work done on
any components, parts or appliances that are not manufactured
by Pleasure-Way or that are covered under their respective
manufacturer’s warranties. These warranties must be claimed
through the manufacturer of the appliance or component.
Examples include, but are not limited to: batteries, refrigerator,
microwave, roof air-conditioning, water pump, furnace, awning, TV,
fan, etc.
Pleasure-Way warranty registration cards must be on file before
any claims will be processed. Claims made without warranty
registration cards will be rejected until proof of ownership can be
established.
To obtain warranty repairs, you must contact an authorized
Pleasure-Way dealer and schedule an appointment. It is best if
you have a written list of your maintenance schedule, repairs,
defects or items in need of repair. As the owner, you are solely
responsible for the maintenance of the motorhome as required or
recommended by the owner’s manual and associated costs of that
maintenance. Repairs necessitated by failure to properly operate,
correctly load, or maintain the Motorhome in a timely manner as
required or recommended are not covered by warranty.
Please note that Pleasure-Way is not responsible for booking,
scheduling or transporting your Motorhome for warranty or
service purposes. Further, Pleasure-Way does not control
the scheduling of service work at authorized or independent
dealerships. You may encounter some delay in scheduling or
completion of work.
Any and all warranty work must be performed and fulfilled by
an authorized Pleasure-Way dealer or authorized Pleasure-Way
service facility. For emergency repairs while traveling, you may
choose to deal with non-authorized RV service facilities; however,
all warranty repairs must be pre-authorized by Pleasure-Way.
Pleasure-Way will pay for the removal and re-installation of
motorhome components only if Pleasure-Way deems it absolutely
necessary to perform chassis warranty repairs. Pleasure-Way
will not reimburse any costs in the removal and re-installation of
these components if it is: out of the warranty period, non-warranty
repairs, and/or routine maintenance or service or covered by the
chassis manufacturer.
Pleasure-Way will, at its sole option, replace or repair, free of
charge (including reasonable related labor charges), any defective
part within the warranty period subject to any exclusions or
limitations outlined in this Limited Warranty. The purchaser shall
notify their authorized Pleasure-Way dealer within 10 days of this
repair and the obligation of Pleasure-Way under this warranty is
expressly limited to such replacement or repair. Your sole and
exclusive remedy for breach of this Limited Warranty is monetary
damages in an amount equal to the actual cost of material and/or
labor necessary to repair or replace defective parts that were not
repaired or replaced under this Limited Warranty. Pleasure-Way’s
sole and exclusive obligation is to repair any defects, subject to
the exclusions, terms and conditions outlined in this document,
discovered within the warranty coverage period if: (1) within 10
days of your discovery of a defect you notify Pleasure-Way or an
authorized Pleasure-Way dealership of the defect; AND (2) you
deliver your Motorhome to an authorized Pleasure-Way dealership
at your cost and expense.
Pleasure-Way specifically excludes and disclaims any and all
incidental and consequential damages, and shall not be liable
for any such damages, including but not limited to, all expenses,
costs, fees and charges related to: transportation, towing, loss
of time, loss of pay, loss of use, inconvenience, commercial loss
(including but not limited to lost wages or lost profits), bus/
taxi/air fares, vehicle rental, fuel, service call charges, gasoline,
internet, telephone, facsimile transmissions, lodging, food, loss or
damage to personal property or items stored inside or outside of
the Motorhome, loss of or damage to Motorhome, condensation
or moisture damage such as mold and mildew as well as rust and
corrosion, etc. This exclusion and disclaimer is independent of
any failure of the essential purpose or validity of any warranties
provided with the Motorhome, and shall survive any determination
that a warranty is invalid or failed of its essential purpose. Some
states or provinces may not allow the exclusion or limitation
of incidental or consequential damages, and, if so, the above
limitation or exclusion may be limited or may not apply to you.
This Limited Warranty gives you specific legal rights, and you may
also have other rights which vary from state to state and/or by
province.
