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Warranty Information
PlatinumTools guarantees that its products will be free of all defects in
material and workmanship. This warranty extends for a period of 12 months
from the date of manufacture or proof-of-purchase.
All products deemed defective under this warranty will be repaired or
replaced at Platinum Tools discretion. No further warranties either implied
or expressed will apply, nor will responsibility for operation of this device be
assumed by Platinum Tools.
Product Registration
Registration of your purchased equipment and accessories allows you to
access support information and receive notifications of product updates. To
register products, please visit the Platinum Tools website at
www.platinumtools/warranty.
Disposal
WEEE Compliant: Prior to disposal of this product, please
contact Platinum Tools for proper disposal options.
Returns
Prior to returning any product to Platinum Tools, you must first request a
Return Merchandise Authorization Number by contacting the Customer
Service Department at 805.384.2777 / 800.749.5783.
Note:
Shipments will not be accepted without this number, which
must be clearly marked on the shipping label.
1. Prior to packing, include a copy of the sales receipt if available.
Otherwise the date of manufacturer will be used to calculate
warranty date.
2. Provide a description of the operational problem with the product(s)
being returned.
3. Include a contact name, phone number, and e-mail address.
4. Pack items securely to prevent damage during shipping.
5. Ship prepaid to: Platinum Tools
2450 Turquoise Circle
Newbury Park, CA 91320
USA
Visit www.platinumtools.com to see all our tools.
Contact Numbers:
Phone: 805.384.2777 • 800.749.5783
Address:
2450 Turquoise Circle
Newbury Park, CA 91320
User Manual
Net Prowler
TM
Identify, Monitor & Test LAN Issues
P/N UM-TNP700 JB Rev B 0218
