Planet Networking & Communication IPX-2000 User Manual Download

Page: 10 / 121

7.9.3

Delete a Worktime .............................................................................................. 84

Memo Call ................................................................................................................... 84

7.10.1

Add a Memo Call................................................................................................ 85

7.10.2

Edit a Memo Call ................................................................................................ 85

7.10.3

Delete Memo Call ............................................................................................... 85

7.11

Automatic Call Distribution.......................................................................................... 86

7.11.1

Set Agent Login and Logout ............................................................................... 86

7.11.2

Add an Agent ...................................................................................................... 86

7.11.3

Edit an Agent ...................................................................................................... 86

7.11.4

Delete an Agent .................................................................................................. 87

7.11.5

Add a Queue ...................................................................................................... 87

7.11.6

Edit a Queue ...................................................................................................... 87

7.11.7

Delete a Queue .................................................................................................. 87

7.12

Interactive Voice Response (IVR) ............................................................................... 88

7.12.1

Add a new IVR Menu ......................................................................................... 89

7.12.2

Edit an IVR Menu ............................................................................................... 89

7.12.3

Clone an IVR Menu ............................................................................................ 89

7.12.4

Delete an IVR Menu ........................................................................................... 90

7.12.5

IVR Prompts Management ................................................................................. 92

7.12.5.1

Add an IVR Prompt ........................................................................... 92

7.12.5.2

Delete an IVR Prompt ....................................................................... 92

7.12.6

IVR Parameters.................................................................................................. 93

7.12.7

Auto Attendant Prompts ..................................................................................... 93

Example Provisioning ..................................................................................................................... 94

8.1

Internal Extension Configuration................................................................................. 94

8.2

Case I: Singe-site Configuration ................................................................................. 94

8.3

Case II: Two-site configuration.................................................................................... 96

Appendix......................................................................................................................................... 99

9.1

Keypad Default Settings for IP PBX............................................................................ 99

9.2

Managing with CLI Commands................................................................................... 99

9.2.1

Introduction......................................................................................................... 99

9.2.2

Console Interface ............................................................................................... 99

9.2.2.1

Connection............................................................................................... 100

Summary of Contents for IPX-2000

Page 1: ...Internet Telephony PBX System IPX 2000 User s Manual ...

Page 2: ...t to ensure that this User s Manual is accurate PLANET disclaims liability for any inaccuracies or omissions that may have occurred Information in this User s Manual is subject to change without notice and does not represent a commitment on the part of PLANET PLANET assumes no responsibility for any inaccuracies that may be contained in this User s Manual PLANET makes no commitment to update or ke...

Page 3: ... will be required to correct the interference at the user s own expense WEEE Warning To avoid the potential effects on the environment and human health as a result of the presence of hazardous substances in electrical and electronic equipment end users of electrical and electronic equipment should understand the meaning of the crossed out wheeled bin symbol Do not dispose of WEEE as unsorted munic...

Page 4: ... 7 3 1 5 2 Add Analog Phone 10 3 2 Add Route Trunk 11 Step 1 Add Route 11 Setp 2 Add Route Group 12 Setp 3 Choose Trunk 13 Setp 4 Add Trunk 13 3 2 4 1 Add SIP Trunks 13 3 2 4 2 Add Analog PSTN Trunks 16 3 2 4 3 Add ISDN PSTN Trunks 18 Setp 5 Assign Trunk 20 3 3 Mass Extension Adding 21 Step 1 Add User Extension 21 4 System Configuration 22 4 1 PBX System 22 4 2 Time Setup 22 4 2 1 System Time Zone...

Page 5: ... 4 7 2 Disable QoS 26 4 8 Virtual Server 26 4 8 1 Add a Service 27 4 8 2 Edit a Service 27 4 8 3 Delete a Service 27 4 9 Maintenance 27 4 9 1 Storage Backup 27 4 9 1 1 Back up to USB Mass Storage 28 4 9 1 2 Back up to NFS Server 28 4 9 2 SIP UA 28 4 9 3 CDR Log 29 4 9 4 System Events 29 4 9 5 Active Calls 29 4 10 Firmware Upgrade 30 4 11 Stackable Management 30 4 11 1 Operation Modes 30 4 11 2 Con...

Page 6: ...able SNMP Service 34 5 3 STUN Service 35 5 3 1 Enable STUN Service 35 5 3 2 Disable STUN Service 35 5 4 TFTP Service 35 5 4 1 Enable TFTP Service 35 5 4 1 1 Change Directory 35 5 4 1 2 Add a Folder 36 5 4 1 3 Delete a Folder 36 5 4 1 4 Download a File 36 5 4 1 5 Delete a File 36 5 4 1 6 Upload a File 36 5 4 2 Disable TFTP Service 36 5 5 DHCP Service 37 5 5 1 DHCP Service 37 5 5 1 1 Enable DHCP Ser...

Page 7: ...r Group 41 6 1 3 Delete a User Group 41 6 1 4 Search a User Group 42 6 2 User Configuration 43 6 2 1 Add a User 43 6 2 2 Edit a User 44 6 2 3 Clone a User 44 6 2 4 Delete a User 44 6 2 5 Search a User 44 6 3 Device Configuration 45 6 3 1 IP Phone 45 6 3 1 1 Add a Device 45 6 3 1 2 Edit a Device 45 6 3 1 3 Delete a Device 46 6 3 1 4 Search a Device 46 6 3 2 Extension of IP Phone 47 6 3 2 1 Add an E...

Page 8: ...Delete a Route Group 58 6 5 4 Search a Route Group 58 6 6 SIP Trunk Configuration 58 6 6 1 Add a SIP Trunk 59 6 6 2 Edit a SIP Trunk 59 6 6 3 Clone a SIP Trunk 59 6 6 4 Delete a SIP Trunk 59 6 6 5 Search a SIP Trunk 59 6 7 Analog PSTN Trunk configuration 63 6 7 1 Add an Analog PSTN Trunk 63 6 7 2 Edit an Analog PSTN Trunk 64 6 7 3 Delete an Analog PSTN Trunk 64 6 8 ISDN PSTN Trunk Configuration 66...

Page 9: ...3 1 Add a Meet me Conference 77 7 3 2 Edit a Meet me Conference 77 7 3 3 Delete a Meet me Conference 77 7 4 Music On Hold 78 7 4 1 Music on Hold Management 78 7 4 1 1 Add a MOH File 78 7 4 2 Media File Management 78 7 4 2 1 Edit a MOH File 78 7 4 3 MOH ID List 78 7 4 3 1 Edit a MOH ID 78 7 4 3 2 Delete a MOH File 78 7 5 Voicemail 79 7 6 Meet me Prompts 80 7 7 Voicemail Prompts 81 7 8 Broadcast 82 ...

Page 10: ... 88 7 12 1 Add a new IVR Menu 89 7 12 2 Edit an IVR Menu 89 7 12 3 Clone an IVR Menu 89 7 12 4 Delete an IVR Menu 90 7 12 5 IVR Prompts Management 92 7 12 5 1 Add an IVR Prompt 92 7 12 5 2 Delete an IVR Prompt 92 7 12 6 IVR Parameters 93 7 12 7 Auto Attendant Prompts 93 8 Example Provisioning 94 8 1 Internal Extension Configuration 94 8 2 Case I Singe site Configuration 94 8 3 Case II Two site con...

Page 11: ...100 CLI Command 100 CLI Command 100 CLI Command 101 CLI Command 101 9 2 2 4 Admin Commands 101 CLI Command 101 CLI Command 101 9 2 2 5 PBX Commands 102 Import CLI Command 103 Export CLI Command 103 9 3 IP PBX Voicemail System Menu Tree 106 xi ...

Page 12: ...ones and SIP based endpoints The IPX 2000 system integrates telephony call processing call control voice mail and a widely PBX application programming interface into a highly scalable architecture designed to support both traditional circuit based and the Internet telephony service within a distributed enterprise communications network With IPX 2000 system standard SIP phones can be easily integra...

Page 13: ... port 1 and the leftmost port at slot 1 if installed is port 8 FXO ports are to be connected to FXS jacks on wall or analog PBX using RJ 11 cables USB ports 1 external port with compliance to USB 1 1 2 0 Plug in a USB hard drive for voicemail backup from the internal one WAN Connect to a broadband modem or a WAN router LAN Connect to a LAN switch Table 1 Physical interfaces description of IP PBX 2...

Page 14: ...he User Management User 1 Click admin in the Login ID 2 Change the password in Password 3 Click Apply to change the password Note For the system security please change the password after the first log in After login you will see four icons Add Account Wizard Add Route Trunk Mass Extensions Adding and Customize Setup The first three icons can lead you step by step to configure some basic settings o...

Page 15: ...page the administrator can setup usergroups users and devices You can follow the following steps to finish configuration After finishing configuration click at the bottom of the homepage to take the configuration effect Step 1 Add User Group 1 Enter a group ID and then click ADD 2 The name will show in the table of the webpage 3 Click the name to view the edit page 4 Enter settings shown in Table ...

Page 16: ...not any appropriate SIP trunk and PSTN trunks to select you may assign trunks at Setp 5 Assign Trunk in Add Route Trunk wizard configuration after trunks are created in the previous step Reachable User Groups Select a usergroup and click ADD that is reachable from this usergroup By default only users in the same usergroup can reach one another If there is not any appropriate usergroup to select co...

Page 17: ...nference Room Password Password for the user to access IP PBX Web management Description Arbitrary description information E mail Address E mail address of the user for voicemail notification Attach Voicemail in E mail Notification Select to enclose the message received in the notification e mail as an attachment Usergroup Select the usergroup this user belongs to If there is not any appropriate u...

Page 18: ...ted Click Next to set a device Table 3 3 ACC Automatic Client Configuration Settings Field Description Vendor Prefix Ask your IP Phone vendor for the Prefix e g eip7012 MAC Address MAC address of the device Supplementary Configuration Supplementary configuration files for IP Phone The file name must start with psc Codec Preference Preference order of supported codec and packet times of the phone E...

Page 19: ...ust be configured on the device side as well Pickup Group The usergroup that the extension can pick up The extension can set a usergroup that when any extension in the usergroup rings the extension can press 8 to pick up the call in ringing state Select Include Reachables check box to be able to pickup calls that belong to other usergroups which is configured in Reachable User Groups of the select...

Page 20: ...efault Try Peer to peer RTP If click YES IP PBX will attempt to notify the two peers in a conversation to try peer to peer RTP transmission This is suggested as long as phones support INVITE or UPDATE method during a connected call to save the resource of IP PBX However only SIP INFO DTMF mode phones should enable this since other DTMF modes require IP PBX being RTP relay server to support in line...

Page 21: ...e selected usergroup Extension Number A unique line number composed of digits only e g 101 20 digits maximum Unavailable Timeout Timeout for ringing before a call is answered User4 Select a user that this extension associates with If there is not any appropriate users to select one can come back later once the expected user has been added Language Preferred language for system instructions heard f...

Page 22: ...D A unique ID containing alphabets numbers and underscore only without spaces 16 characters maximum Description Arbitrary description information Destination Number Pattern5 A destination number pattern consisting of digits digit set and wildcard characters e g 9NXXXXXX matches any 7 digit called number starting from a digit larger or equal to 2 and with an extra prefix digit 9 Prefix A sequence o...

Page 23: ...ng a routegroup select a group ID and click DEL Click Next to choose a trunk Note Make sure there is no route associate with the routegroup or it cannot be deleted Table 3 7 Add Routegroup Settings Field Description Description Arbitrary description information Click SET to add update the information Associated Routes6 Select routes belonged to this routegroup Click or button to add or remove a ro...

Page 24: ...uth Name Specify the name for authentication if different to the Trunk Identifier Auth Password Give the password used for authentication on the remote SIP proxy or registrar Usually this is given by the ITSP Dynamic Peer Select if the trunk is a passive trunk which means the registration will be from a dynamic remote peer Typical application is to accept registration from an IP PBX at a remote si...

Page 25: ... unconditional destination for incoming calls to this trunk If prefix or stripping has been given the result of digit manipulation is dialed in a DTMF string after the call has been answered by the DID extension as an automatic 2nd dialing If you set a DID extension in a trunk then only that extension can use this trunk to call out and all incoming calls to this trunk will connect to that extensio...

Page 26: ... IVR menu with incoming calls to this trunk This is mandatory unless the trunk is configured for DID Leave it blank and the system will automatically create an IVR for the trunk Usergroup8 of Privilege When disabled DID click a usergroup in the list whose reachability to other usergroups and trunks will be used as the privilege of inbound calls from this trunk There may not be appropriate usergrou...

Page 27: ...Click Next to assign trunks to usergroups Table 3 9 Add Analog PSTN Trunk Settings Field Description Trunk Group ID number of this PSTN trunk group A valid number ranges from 1 to 31 It should not overlap with existing ISDN PSTN trunk groups Trunk Type Select the port type FXO or FXS If selecting FXS users can see By Number and By Privilege in the DID of Extension list and be able to configure DID...

Page 28: ...selected DID By Privilege select a usergroup in the list as the privilege of inbound calls from this trunk Enter configuration in DID Prefix and DID Stripping to have the incoming calls redirected to dial out DID Prefix A digit string to be prefixed to the incoming called number after stripping DID Stripping A number of leading digits to be stripped from the original called number Click All to str...

Page 29: ...ks to usergroups Table 3 10 Add ISDN PSTN Trunk Settings Field Description Trunk Group ID number of this ISDN trunk group A valid number ranges from 1 to 31 It should not overlap with existing Analog PSTN trunk groups Trunk Channels The Trunk Channels is the logical range of the sum of B and D channels Each physical ISDN port occupies three Trunk Ports two B and one D channels User only needs to s...

Page 30: ... been given the result of digit manipulation is dialed in a DTMF string after the call has been answered by the DID extension as an automatic 2nd dialing If you set a DID extension in a trunk then only that extension can use this trunk to call out and all incoming calls to this trunk will connect to that extension directly DID By Number When selected DID By number enter configurations in DID Prefi...

Page 31: ...etp 5 Assign Trunk In Assign Trunk page all usergroups display here The administrator can assign trunks to any usergroup at this stage 1 Click a group ID to see the Assign Trunk Management 2 Enter settings shown in Table 3 11 3 Click or to add or delete the associate trunks After adding all trunks click APPLY Note The order of the assigning trunks matters the hunting sequence in run time Table 3 1...

Page 32: ...a number in the Number of EXT list for the mass extension adding 3 Click a usergroup in the USERGROUP list 4 Select enable to allocate voicemail account for the extension 5 Click an IP phone device in the DEVICE list 6 Select to enable Try Peer to peer RTP If click INVITE or UPDATE IP PBX will attempt to notify the two peers in a conversation to try peer to peer RTP transmission 7 Click a usergrou...

Page 33: ...n present the actions at the right time Select System Time Setup to see the current setting of time zone and date 4 2 1 System Time Zone 1 Click a region country in the Time Zone list 2 Click Apply in System Timezone Setup 3 Go to System Shutdown select Rebooting After Shutdown and Click Yes to activate changes 4 2 2 Real Time Clock RTC Setup 1 Click year month day hour minute and second in the co...

Page 34: ...ply click DHCP in the Type list and click Apply The acquired IP address netmask default gateway and DNS server information will show when revisit this page later 4 3 3 PPPoE 1 Click PPPoE in the Type list 2 Enter a user name and its password in User Name and Password boxes 3 Click Apply The PPPoE dialing will start right away When there is an active connection the page will show the acquired IP ad...

Page 35: ...able static routing among LAN subnets enter network information and the IP address of the corresponding gateway in the IP PBX s LAN It is important to assure that the given gateway IP address sits in the IP PBX s LAN Each subnet requires an entry even multiple subnets share the same gateway unless masking does the same Examples are adding IP Route IDs net1 and net2 with parameters 192 168 128 0 25...

Page 36: ...an account and create a hostname in the account before configuration Click Enable give account information and refresh interval to activate a Dynamic DNS client The client then uses Username and Password to access its account and update periodically the Hostname with the latest WAN IP address at DynDNS or 3322 net Service 4 6 1 Enable Dynamic DNS Typical hostname has a form of hostname dyndns org ...

Page 37: ... of WAN speed related to various codecs Codec Information Bandwidth Calculations Codec Bit Rate Kbps Codec Sample Size Bytes Codec Sample Interval ms Mean Opinion Score MOS Voice Payload Size Bytes Voice Payload Size ms Packets Per Second PPS Bandwidth Required Kbps G 711 64 Kbps 80 10 4 1 160 20 50 87 2 G 729 8 Kbps 10 10 3 92 20 20 50 31 2 G 723 1 6 3 Kbps 24 30 3 9 24 30 34 21 9 G 723 1 5 3 Kbp...

Page 38: ...t 1024 9 53 67 5060 and 69 4 8 1 Add a Service 1 Enter the Service ID Protocol Port Forward to IP and Forward to Port 2 Click Add to add the newly service in the Service ID Note the usage of port range using the syntax from port to port For example enter the following for the TCP ports 6881 to 6999 It should be 6881 6999 4 8 2 Edit a Service 1 Change any information in a row 2 Click Apply in the r...

Page 39: ...P trunk registrations if any also show at the end of the list The Dynamic column shows the listed IP address is dynamic or static Reg Progress is the response code and message if registration has been attempted but not successful so far Slave Registrar column is used only under the stackable mode It indicates with which slave box a SIP client is registered Blank means a client is registered to the...

Page 40: ...5 Active Calls The Active Calls page shows current active calls Columns Client and Party indicate the involved extensions or trunks of a call State shows the state of a call while Service gives the current action of the listed Client Table 4 2 The State of Active Call Field Description Caller Show the caller s extension number port number or SIP trunk ID Dial The client is caller IVR Calls from FX...

Page 41: ...box and 3 slave boxes in a cluster Select System Stackable to see the current operation mode of each IP PBX box 4 11 2Consolidated Management Stackable Management page of the master box not only indicates IP addresses of current slave boxes in a cluster but also allows you to add new slave boxes to the cluster or remove slave boxes from the cluster You can simply manage a cluster in Stackable Mana...

Page 42: ...art to reflect the changes All boxes are stacked and a cluster is formed You can start to configure extensions etc on master box to make internal calls possible You can also configure SIP and PSTN trunks on each box to enable inbound and outbound calls Any configuration change in stack requires Reload in Service IP PBX Service of master box In order to share SIP and FXO PSTN trunks with other boxe...

Page 43: ... Click Apply 8 Go to Service IP PBX Service of the existing box and click Restart to reflect the changes The existing box turns to be a master box and the new box is a slave box in the cluster 4 11 3 3Case III Add new slave boxes to an existing stack Similar to Case II you can also add more slave boxes to an existing cluster 4 11 3 4Remove slave boxes from stack 1 Go to System Stackable of the mas...

Page 44: ...o press the hardware Reset button It is advised to shut down IP PBX system before a power off Note If the hardware RESET button is hold for 5 seconds the system will revert to factory default 4 13 Logout Logout button locates at the top right of the webpage Administrator can logout and go back to the login page by clicking it Note The GUI will automatically log out after 15 minutes if you do not d...

Page 45: ...ied domain name or the IP address of a NTP server 3 Click Apply 5 1 2 Disable NTP Service Click Disable and click Apply 5 2 SNMP Service Select Service SNMP Service to specify Simple Network Management Protocol SNMP parameters for network status retrieval You can enable or disable SNMP service at any time 5 2 1 Enable SNMP Service 1 Click Enable 2 Enter System Location System Administrator Contact...

Page 46: ... the static WAN IP address if there is a NAT device between the IP PBX and the Internet If the WAN port of IP PBX directly connects to Internet or it is unused leave the address blank 3 Click Apply 4 Go to Service IP PBX Service and click Restart to reflect the changes 5 4 TFTP Service Select Service TFTP Service to view the current status of TFTP Service You can enable or disable TFTP Service at ...

Page 47: ...4 Download a File 1 Click a directory in the Directory list 2 Click a file in the Download Delete File From The Above Folder list 3 Click Get File to download the file 5 4 1 5 Delete a File 1 Click a directory in the Directory list 2 Select a file in the Download Delete File From The Above Folder list 3 Click Delete File to remove the file 5 4 1 6 Upload a File 1 Click a directory in the Directory...

Page 48: ...an alphabet initial in Pool Name 3 Select Range or Single host to enter an IP address of the host with MAC if the binding is intended for a specific host only 4 Enter a DHCP range of addresses available for lease in IP The right address box will not show if Single host is selected 5 Optionally DHCP options16 could be configured by entering an option code and value in Code Value and click The new D...

Page 49: ... is the most frequently used function in this page since any IP PBX configuration change has to be reloaded to take effect 5 6 1 2 Backup IP PBX Configuration Click Backup and IP PBX archives and encrypts current configuration into a time stamped backup file under tftpboot root directory To secure configuration files download them to a local host through the Get File function in Service TFTP Servi...

Page 50: ...e when users receive the IP PBX from providers Users have to re configure the IP PBX from scratch again If one needs to restore the backup configuration after factory default he she must download the backup configuration file to the local computer in Service TFTP Service page 5 6 2 Settings Select Service IP PBX Service and then click the Settings tab to configure IP PBX parameters After the confi...

Page 51: ...kets originated from IP PBX Call Keep Alive Enter a time in second to periodically confirm the call is still connected The time is between 10 and 180 seconds Registered Keep Alive Enter a time in second to confirm the registration status periodically The time is between 10 and 180 seconds NAT Traversal Keep Alive Enter a time in seconds to retain NAT hole punched periodically The time is between 1...

Page 52: ...ect User Management User Group and one can add edit delete or search usergroups Go to Service IP PBX Service and click Reload to activate changes Note The maximum usergroup is 64 for PC 1 and 32 is for PC 2 6 1 1 Add a User Group 1 Enter a usergroup name beside the Add button and then click Add 2 The name will show in Group ID 3 Click the name in Group ID to view the edit page 4 Enter settings sho...

Page 53: ...Loop back is especially for hop on and off function Select loopback to have the number after performing the route pattern in selected routegroup to go through the rules in Associate Trunks again Once find the matched rule the number will go to the relevant trunk Normally block is at the very first in the list while loopback is at the last in the list Group ID The default number is 0 A trunk with G...

Page 54: ... this group Enter a group call number not an existed extension service number Select extensions and click to add into the group call After adding all extensions click Apply 6 2 User Configuration A user is a logical entity in IP telephony which associates extensions with a usergroup It also propagates its attributes such as e mail and voicemail PIN to extensions Usually a user refers to a real per...

Page 55: ...ox or click a login ID in User list 2 Click Go to see the Update page Table 6 2 User Configuration Settings Field Description Login ID A unique ID containing alphabets numbers and underscore only without spaces 20 characters maximum This is the ID for personal configuration through IP PBX Web management Name Name of the user either a real or a virtual one e g Alice Lee or Conference Room Password ...

Page 56: ...Add a Device 1 Enter a device name in the Device ID box and a URL for fast connection to device configuration page or description for the device in the Device Administration URL box 2 Click Add to see the newly added device in the Device ID 6 3 1 2 Edit a Device Once create the device you can modify its information through the following steps 1 Modify the Device Administration URL and click Link a...

Page 57: ...mes of the phone Enter the information as follows Proxy IP FQDN Proxy Port Specify IP address or fully qualified domain name and UDP port of the remote IP PBX Registrar IP FQDN Registrar Port Specify IP address or fully qualified domain name and UDP port of the remote IP PBX Redundant Servers SIP Domain Specify the SIP domain used by the proxy and registrar If not specified IP address will be used...

Page 58: ...IP PBX will ring extension B within a minute When extension B is picked up IP PBX will ring extension A to connect the call Extension A call also press to cancel and will connect to voice mail Note The IP Phone should disable call waiting multi line function in order to activate the line in use call back function If the extension B does not disable the call waiting function on IP Phone when extens...

Page 59: ... 1 Type an extension number in the Search box or click an extension number in Device ID list 2 Click Go to see the data Table 6 4 Device Extension Configuration Settings Field Description Extension Number A unique line number composed of digits only e g 101 20 digits maximum This is the login ID for device registration Associated Device Select the Device this extension associates with Password Pas...

Page 60: ...ce The voicemail will be recorded until the storage is full Unavailable Timeout Timeout for ringing before a call is answered Allow LAN Use Only Check to reject registration and calls from WAN in a SIP ID same as the extension number I e this extension must be on LAN Disable NAT Traversal IP PBX uses NAT traversal for outgoing traffics by default Select to disable NAT traversal if there is a machi...

Page 61: ...eferred DTMF mode for this extension Currently supported types include RFC2833 SIP INFO and in band tone It must match configuration on the device side In band DTMF mode consumes the limited DSP resource when using a highly compressed codec such as G 729 or G 723 1 Therefore calls will not connect with such setting if DSP is not installed Although using a low complexity codec such as G 711 does no...

Page 62: ...licking The time must be shorter than Unavailable Timeout or the function will not work normally Play Unavailable Line in use Forward Prompt Notify the caller that callee is not available and the call is being forwarded to another extension Line in use Forward Enter a number to which incoming calls are forwarded when the extension is busy The number could be an extension or a PSTN number with appr...

Page 63: ...ove the extension from the POTS Port Table 6 5 FXS Extension Configuration Settings Field Description POTS Port FXS port index Extension Number A unique line number composed of digits only e g 101 20 digits maximum Pickup Group The pickup group that the extension belongs to The extension can set a usergroup that when any extension in the usergroup rings the extension can press 8 to pick up the cal...

Page 64: ... Settings Select to see more optional settings shown below Default Codec Select g711ulaw or g711alaw for connecting to other devices Select Block Anonymous Calls to block all calls without a Caller ID Selective Call Blocking Block one or more calling numbers by typing the calling numbers and clicking Removing the blocked numbers by clicking the number from the list and then click Forward Options S...

Page 65: ...orward only calls from 101 to a cellular number while let the rest enter the voice mail by default Selects a forwarding and click when the forwarding is no longer required Hot Warmline A hot line means that a specified number will be called immediately when the phone goes off hook A warm line functions similarly except it does so only after a specified delay expired to allow dialing a different nu...

Page 66: ...ck Browse to find a firmware file from the local host 6 4 Route Configuration A route is a destination number pattern for outbound call matching A pattern consists of digits 0 9 including digit set and wildcard characters like X Z and N Table 6 7 explains digit set and wildcard characters Note The in route pattern is for some PSTN saver lines that may set as their dial pattern For most of the IP P...

Page 67: ...te ID 2 Click Delete to remove the route from the Route ID 6 4 4 Search a Route 1 Type a route ID in the Search box or select a route ID in Route ID list 2 Click Go to see the data Table 6 8 Route Configuration Settings Field Description Route ID A unique ID containing alphabets numbers and underscore only without spaces 16 characters maximum Description Arbitrary description information Destinati...

Page 68: ... superset of route patterns Such abbreviation simplifies the association of multiple routes with a trunk say a PSTN line A route must be included into at least one routegroup in order to take the route pattern into effect The administrator can click Group ID Description and Associated Routes arrows to sort the order of data Select Route Management Route Group and the administrator can add edit del...

Page 69: ...add or remove a route to or from the routegroup The right box lists current selected routes Click Set to update the information Note the order of the selected routes is important since it decides which route would be matched first for an outgoing call If there is no appropriate routes to select initially one can come back later to revise it once the expected routes are added 6 6 SIP Trunk Configur...

Page 70: ...hange the information 6 6 3 Clone a SIP Trunk 1 Click an identifier in Trunk Identifier 2 Click Clone 3 Edit settings shown in Table 6 10 4 Click Add to see the updated information 6 6 4 Delete a SIP Trunk 1 Click the Trunks tab and select a trunk identifier 2 Click Delete to remove the SIP trunk from the Trunk Identifier 6 6 5 Search a SIP Trunk 1 Type a trunk identifier in the Search box or clic...

Page 71: ...his is true for a remote IP PBX or an ITSP account however may be not required in case of a SIP gateway SIP Registrar IP SIP Registrar Port Specify IP address or fully qualified domain name and UDP port of the remote SIP registrar which usually refer to the SIP server on the ITSP side same as proxy Language Preferred language for system instructions heard from the trunk DID Type DID means direct i...

Page 72: ...ed from the original called number Click All to strip all digits of the original called number Select this function to have more flexible calling numbers All number Digitmap Select a digitmap ID for calls via the trunk changing numbers Default Number Enter digits for calls from this trunk displaying this caller ID Inbound Manipulation Digitmap Select a digitmap ID to have the incoming calls direct...

Page 73: ...ettings shown below DTMF Mode Select a preferred DTMF mode Inband RFC 2833 or SIP INFO for this trunk in the list This must match configuration on the server side If the user does not know the DTMF mode on the server side select Auto from the list and IP PBX will automatically detect the DTMF mode on this SIP trunk is Inband or RFC2833 Try Peer to peer RTP Click NO to disable or IP PBX will attemp...

Page 74: ...time Delay Before After Answering Delay in seconds before and after answering a call from SIP trunk RFC2833 Payload Type The default payload type is 101 Enter a value between 96 and 127 to change the default payload type when selecting DTMF mode as RFC 2833 or Auto WAN LBR Preference Select a low bit rate codec to be used as the first priority for outbound calls e g select Auto to use caller s low...

Page 75: ...s for this Analog PSTN trunk Description Arbitrary description information Port Selection Click to search for an available port in the group Rotating means to force ports being selected by turns to even cost DID Type If selecting FXO user can see None DID Extension DID and DID By Privilege in the DID Type list If selecting FXS users can see None DID Extension DID and DID By Privilege in the DID Ty...

Page 76: ...ut DID Prefix A digit string to be prefixed to the incoming called number after stripping DID Stripping A number of leading digits to be stripped from the original called number Click All to strip all digits of the original called number Language Preferred language for system instructions heard from the trunk IVR List25 Associate an IVR menu with incoming calls to this trunk This is mandatory unle...

Page 77: ...ber lines connecting to ISDN ports RJ45 on IP PBX Currently only Basic Rate Interface BRI ISDN service is supported BRI consists of two 64 kb s B channels and one 16 kb s D channel for a total of 144 kb s This basic service is intended to meet the needs of most individual users The ISDN PSTN Trunk Management page allows the administrator to configure ISDN trunks Select Trunk ISDN PSTN Trunk and on...

Page 78: ... Add to see the newly added ISDN PSTN trunk in the Trunk Group Trunk shall displa 6 8 2 Edit an ISDN PSTN T group in Trunk Group 2 Enter settings shown in The newly added ISDN y in the Trunk Group runk 1 Click a trunk 67 ...

Page 79: ...Table 6 12 3 Click Apply to change the informatio 6 8 3 Delete an ISDN PS Trunks tab and select a tr 2 Click Delete to remove the ISDN PSTN trunk from the Trunk Group n TN Trunk 1 Click the unk group 68 ...

Page 80: ...lege from the list and then ent uration in DID Prefix and DID Stripping to have the ng calls directed to the corresponding trunk None DID t for this trunk When selected None DID all incoming calls will enter IVR system instead of directly dial to a specified extension Select a preferred IVR from IVR lis Extension DID list to be an u r incoming calls to this trunk If prefix or stripping has been gi...

Page 81: ...tomatically create an IVR for the trunk Usergroup28 of Privilege sabled DID clicks a usergroup in the list whose the f inbound calls from this trunk rgroups to select e the When di reachability to other usergroups and trunks will use as privilege o There may not be any appropriate use initially One can come back later to revise it onc expected usergroups are added Caller ID Leaves it blank to have...

Page 82: ...warding settings at phone side may not work properly Answering by Battery Reversal If selected billable time will count from when the call is Detection answered Please enable this function when Central Office CO site provides battery reversal Minimum Disconnection Tone Minimum volume level of the disconnection tone If a PSTN e trunk is found to have disconnection problem and low voic choose a lowe...

Page 83: ...ion Default Codec Select g711ulaw or g711alaw for connecting to other devices Input Output Gain Voice amplification or attenuation in dB scale to adjust input output volume of a PSTN line Caller ID Detection Select to detect the Caller ID calling from PSTN lines Answering by Battery Reversal when the call is Detection If selected billable time will count from answered Please enable this function w...

Page 84: ...t to multipoint depends on the link type between ISDN service provider and your device Caller ID Leave it blank to have the default caller ID or enter a caller ided by your ISDN service provider ID that is prov 6 10 Digitmap Configur The digitmap is for Centrex DID in SIP trunks A pattern consists of digits 0 9 including card characters like X Z and N in ildcard characters rn is for some PSTN save...

Page 85: ...ts digit set ildcard characters e g 9NXXXXXX matches any t number starting from a dig with an extra prefix digit 9 Number of Stripped Digits Number of leading digits to be stripped from the original number when matches this digitmap Using 9NXXXXXX as xample pattern with number of stripped digits equal to 1 an e dialing 95270001 will be stripped and change to 5270001 Prefix A sequence of digits to ...

Page 86: ...l IP PBX will respond an available park line from the pool of call par the callee may hang up current phone move to another phone an PBX to resume conversation with the caller If the callee does no retrieve his call before timeout IP Enter setting Table 7 1 Field Description Call Park Pilot Number arking e g 700 A unique extension number for call p Available Parking Lines 20 forms a An extension p...

Page 87: ...ce over PSTN when the PSTN trunk has an outbound dialplan of 9 Des ription Arbitrary description information c 7 3 Meet me Conference onferencing of multiple parties from various devices A calling party ce Moreover you can enter the eet me conference as administrator or normal user level Administrator has more privilege during the s going concurrently using different room numbers Before the caller...

Page 88: ...ration Settings Field Description Room Number Meeting room number e g 8000 Description Arbitrary description information PIN to Join PIN for normal users to join the conference During a conference a normal user has following options to quit conference 1 to mute unmute 9 to log in as the administrator if there is no administrator dialed in yet Administrator PIN PIN for the administrator of the conf...

Page 89: ...dia File Management d Click Delete to remove it n the row 7 4 1 Select a MOH ID 2 Click Delete to remove the MOH ID from the MOH ID List with music One could upload some ca e music files and pick one as the default one nagement 2 Click Add to see the e in the MOH ID 7 7 4 2 1 Edit a MOH File 1 Upload Media File Click Browse to select a file and Click Put File to upload 2 Delete Media File Select a...

Page 90: ... or without the message in the form of ed WAV file The Message Waiting Indicator MWI on IP phones if any will be lit For analog the user will hear six short beeps phone The user could then dial the voicemail pilot number to enter voice mail system to manage such as playback delete or mo ferent folders In addition to oice mail capacity on t mail to trator when the available voice reaches the thresh...

Page 91: ...and it is the maximum available voice mail space eft The storage inside IP PBX saves not only voice ma SMTP Server Account Specify an account ID if the SMTP server requires authentication for outgoing mails SMTP Server Password Specify the account password if the SMTP server requires authentication for outgoing mails 7 6 Meet me Prompts This page allows repl ng built in meet me conference prompts ...

Page 92: ...r ilt in voicemail system prompts with user recordin 1 Click a prompt in the corresponding lists 2 Find a cording in the local storage 3 Click Put File te the replacement 4 To reset a pro to default click a language and a prompt in the correspon d N replaced Table 7 7 Replaceable Voicemail System Prompts Prompt Login Welcome to voice mail system please enter your mailbox Password Password Incorrec...

Page 93: ...ottom ast event in the Events 7 8 2 Edit a Broa gement t 2 Click an Event hown in T 4 Click Apply to change t 7 8 3 Delete a Broadcast ield Description Callee Extensions remind all attendants he she may enter settings When the time set c 7 8 1 1 C Table 7 8 of the page to see the newly added broadc dcast 1 Click the Mana ab 3 Edit settings s able 7 8 he information 1 Click the Management tab 2 Sel...

Page 94: ...Dial Extension Select an extension to call back if Dial is selected in the Action Max Retry Times Maximum redial times if callees did not answer Retry Time A period of time in minutes between two retrying Wait Time in seconds when ringing a callee Enter timeout Date Time Select a Date Time to trigger this broadcast event Callee Extensions extensions to be called at the Date Time Click Intended to ...

Page 95: ...aturdays General Worktime The work time from Monday to Friday Saturday Worktime The work time for Saturdays this field only active when mode is set to 2 or 3 Optional Worktime lidays or work day User can set date and its work time or set Special ho it to a whole day holiday Click to select remove the item s from this list selected g call in IP PBX to inform the user or another user set in the Exte...

Page 96: ...he memo Table 7 10 Memo Configuration Se Fie Memo A unique ID containing alphabets numbers and underscore only without spaces Extension n to call Click an extensio Repeat Daily ery day at the exact time Select Yes to enable looping playback ev Action mo Play default music Play default music configured in the Music On Hold page to the extension s Select one out of the two available actions for the ...

Page 97: ...in 2 Enter numbers in Agent L ut Click Apply to apply login and logout numbers to all agents e 7 11 3Edit an Agent 1 Click the Agent Management tab Call Distribution c Call Distribution ACD by queu agent extensi d be bound with an existed extension to take calls and each que tion policy such as round robin ring all least recent fewest calls and t administrative changes can be made in a single plac...

Page 98: ...nt from 7 11 5Add a Queue 1 Click the Add New Queue tab Enter settings shown in Table 7 12 C k Add ly added q displays in the Management t 1 6Edit a Queue 1 Click the Manage tab and a queue 3 Click Apply The updated queue displays in the Management tab 7 11 7Delete a Queue 1 Click the Management tab 2 Select a queue Table 7 11 Agent Configuration Settings Field Des Account Enter an account number ...

Page 99: ... Forward in Extension of IP Phone Retry Time g time in seconds to ring agents in the queue again if the call answ Set a waitin is not ered Service Extension S Supp of 155 15 icy is All When Support extensions 1 et the representative number of this queue e g a queue named ort and its service extension is 500 There are three agents with extensions 7 and 166 in Support The Distribution Pol set to Rin...

Page 100: ...m it as a tree view in Info IVR for a trunk with Usergroup of Privilege dial_in ion Data block next to the IVR Name box Click Cancel in the pop up window to confirm the Worktime setting is not required Click Save Now Basic_AA should be available in the 7 12 2Edit an IVR Menu 1 Click an IVR name in the All IVR Menus list 2 Click Modify if you want to change the promp orktime settings for the first ...

Page 101: ...t Next Layer and Selec Language on list to assign an action af time is up Click to add the rule in the Node list If select ext and the caller dialed a wrong extension the system ntering effect prompts an error message followed by a beep to request ree a correct one Any entered digit before the beep will not take Hang Up Rule To cut off the call immediately Greeting To play the selected prompt The ...

Page 102: ...select one of the following default voice files The following default files include all languages that IP PBX has for you to select Please click a language in the nguages list Please enter a new extension followed by the I m sorry that is not a valid extension please try again busy at this moment Please try again I m sorry I do not understand your response Prompts Management t La key Thank you Ple...

Page 103: ...s keypad to enter num Announce To play the selected prompt The caller can not enter any digits when the prompt plays To transfer to an extension Call To No Action Play the prompt in Action Data Prompt Select a prompt if Greeting or Announce is selected in the Off Hour Actions list Extension Enter an extension number if Call T Actions list o is selected in the Off Hour 7 12 5IVR Prompts Management ...

Page 104: ... with user recordings 1 Click a language and a prompt in the corresponding lists age and a prompt in the Currently only following prompts could be replaced The recording format must be 8000 Hz 16 bit mono Windows PCM WAV Prompt Description 2 Find the new recording in the local storage 3 Click Put File to complete the replacement 4 If you want to change back to the original default prompt click a l...

Page 105: ... with a usable extension Since these phones are all belonged to the same usergroup ALL they can call one another without limitation 8 2 Case I Singe site Configuration This case describes the typical settings of a single site configuration say Company A Assume Company A has a DSL connection for Internet access and 2 PSTN subscriber lines as shown in Figure 6 1 The provisioning tasks include 8 1 In...

Page 106: ...ign it to usergroup utility 5 Create a device for each physical phone and designate an extension 6 Assign extensions of staff phones to cor sers utility phones to share the same user public of digits stripped 1 and no prefix xtension and select ext all t as outbound routegroup able User Group while for usergroup responding u 7 Assign all extensions of 8 Create a route named pstn with pattern 9 num...

Page 107: ...ig This case describes the typical settings of a two site configuration say C B HQ and its branch B BR located in another country Assume each site has a DSL connection for Internet access B HQ has 4 PSTN subscriber line The Both sites have staff phones in cubes and of s and utility phones in pu Each phone has one extension A utility phones can call extensions within the site it is in only while th...

Page 108: ...ssign it to usergroup utility 7 Assign all extensions of utility phones to share the same user public 8 Create a route pstn with pattern 9Z with number of digits stripped 1 no prefix 9 21 with number of digits stripped 8 prefix 9 4 Create an additional user account nam 5 Create a device for each physical phone and designate an extension 6 Assign extensions of staff phones to corresponding users Cr...

Page 109: ...q N trunk with ID 1 port 1 2 do not select any DID of extension and select ext all as D 100 pointing to 64 1 0 1 port 5060 password hq secret do not select DID and select staff as the usergroup of privilege sergroup configuration For usergroup staff choose pstn out as outbound routegroup y e 11 Create a routegroup p 12 Create a routegroup to br containing routes pstn br and 13 Create a PSTN trunk ...

Page 110: ...Pilot Number to transfer the call to Call Park31 9 2 Managing with CLI Commands 9 2 1 Introduction CLI administration guidelines describe how to manage some basic functions of the IP PBX using console interface The console interface is set for two levels rmation once login to the ires entering password of the admin to use more functions such as dd edit and delete user usergroup and import or expor...

Page 111: ...mand will disable and back to basic level CLI C 3 Baud Rate 115200 Data 8 bit Parity none Stop 1 bit Flow Control none 4 Click OK to connect 9 2 2 2 Login Type in the login username and password both are estcli 2 3 Basic C section describes basic command lines for ay the help message command available for the level ommand help lay the available com ommand CLI command t Logout the command to Logout...

Page 112: ...LI Command quit logout Exit th u are in the basic level the console el CLI C ory ay the commands you entered before You ands ommand history ble r the admin level The nistrator s password for web interface Adm ommand enable The message Someone login Press y to login any there is an old web GUI session existing Admin Commands section is for the system administrator and requires password to admin the...

Page 113: ...LI Com Show IP Display one or all IP phones information CLI Com Device ID list ipphone Show E Display o CLI Command list ipexten Extension Number list ipexten Show A s Display o CLI Com ber list analogphone Show Routes Display one or all PBX routes information CLI Command list route Route ID list route D ands 2 5 PBX Commands ands in pbx the administrator can add edit and delete user usergroup and...

Page 114: ...rt action will stop and go back to the original status outegroup ne or all routegroup information mand list rg Group ID list rg igitmap r all SIP trunks information mand list digitmap Digitmap ID list digitmap r all SIP trunks inform mand list siptrunk Trunk Identifier list siptrunk nalog PSTN Trunks ne or all analog PSTN trunks information mand list analogtrunk Trunk Group list analogtrunk ne or ...

Page 115: ...ated items do not exist in the system the system will show the error m ser Usergroup Attach Description Email yes I am user_01 user_01 a com unk GroupID Weight ReachableUG Desc ption PassE UG_Data U G_10 UG_09 ThisisUG_01 Tag Route_ mber_Pattern Stripped_Digits Prefix Route_s 331 310 outegroup Tag Route_ n Associated_Routes Route_Grou 3301gr 331 332 Style for CSV f tion displays the CSV h aragraph...

Page 116: ..._Pr xy_Port Registration SIP_Registrar S Prefix DID_Strippi g IVR Lang ser_Group IP_Domain e BW_Limit DT F PEERTP nable_ENU AT Delay_Before Delay_ fter Call_al e Reg_alive om_callerID Sub_Payload runk_relay llow_Concu llnumberdigitmap Centrexdef Inboundmanipulation Ou tbridgedisable runk_s 888 SIP Trunk Data yes 888 88 dynamic no bygroup 02 5 en UG_DEF no Auto UPDATE no yes n 1 1 yes no y s 891320...

Page 117: ...4 Place the outgoing call 8 Transfer message to another user Please press a number you want to call and then press Cancel Return to the main menu 4 Play the pre ious message v 5 Repeat the current message 6 Play the ne message xt 7 Delete this message 8 Transfer this message to another user 1 Prepend me age ss 2 Divorce the message without prepending Return to the main menu 9 Save this m ssage e 0...

Page 118: ... Send your reply 2 Call the person who send this message 1 Call this number 2 Enter a different number Cancel 3 Hear the message envelope 4 Place an outgoing call Return to the main menu 4 Play the previous message 5 Repeat the current message 6 Play the next message 7 Delete this message 8 Transfer this message to another user 1 Prepend message 2 Divorce the message without prepending Return to m...

Page 119: ...n outgoing call Return to main menu 0 Mail box function 1 Record your unavailable message 1 Accept the recording 2 Listen to it 3 Re record it 2 Record your busy message 1 Accept the recording 2 Listen to it 3 Re record it 3 Record your name 1 Accept the recording 2 Listen to it 3 Re record it 4 Change your password Return to main menu Help Exit Cancel 3 Advanced function ...

Page 120: ...ur unavailable message 1 Accept the recording 2 Listen to it 3 Re record it 2 Record your busy message 1 Accept the recording 2 Listen to it 3 Re record it 3 Record your name 1 Accept the recording 2 Listen to it 3 Re record it 4 Change your password Return to main menu Help Exit ...

Page 121: ...98 A1 2001 A2 2003 ESD EN 61000 4 2 1995 A1 1998 A2 2001 RS EN 61000 4 3 2002 A1 2002 EFT Burst EN 61000 4 4 1995 A1 2001 A2 2001 Surge Test EN 61000 4 5 2004 CS EN 61000 4 6 1993 A1 2001 Voltage Disp EN 61000 4 11 1994 A1 2001 Responsible for marking this declaration if the Manufacturer Authorized representative established within the EU Authorized representative established within the EU if appl...

Search results

Summary of Contents for IPX-2000

Reviews:

Related manuals for IPX-2000

Brands by name

Popular brands

Planet Networking & Communication IPX-2000, User Manual

Search results

Summary of Contents for IPX-2000

Reviews:

Related manuals for IPX-2000

Brands by name

Popular brands