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64

8. Troubleshooting

8. Troubleshooting

Problem

Likely Cause

Things to Check

Reference 

Page 

Number

Can't communicate

Weak radio signal

• Bring the computer and 

projector closer together.

• Radio waves won’t go 

through concrete and metal 

(steel doors, etc.)

–

Cannot communicate due 

to wireless / encryption 

configuration settings.

If there is a wireless 

configuration utility loaded 

on your computer, check its 

settings. 

Refer the manual of your 

configuration utility.

–

The computer and/or 

projector's network settings 

are not configured correctly.

Check the network 

configurations of the 

computer and projector.

–

The same network address is 

being used for both wireless 

and wired LAN.

Change the network address 

settings for wireless or wired 

LAN.

20, 

21

<Only for wireless LAN>

The USB wireless adapter 

is not inserted into the 

projector.

Insert the optional USB 

wireless adapter.

–

<Only for wireless LAN>

There is another projector or 

device close by that has the 

same wireless setting.

Try changing of SSID and IP 

Address.

20

Others

-  Information from 

the projector to 

computer is not 

correct or complete

-  The projector does 

not respond

Communication between the 

projector and computer is not 

working well.

Projector's network functions 

are not working well.

Try “NETWORK RESTART” 

in SERVICE menu under the 

NETWORK menu.

In the 

Operating 

Guide

Summary of Contents for IN5132

Page 1: ...or through a network from a computer 16 ü My Image allows the projector to store up to four still images and project them 50 ü Messenger allows the projector to display text sent from a computer through a network 51 ü Network Bridge allows you to control an external device through the projector from a computer 52 Microsoft Internet Explorer Windows Windows Vista and Aero are registered trademarks ...

Page 2: ...ction 11 1 4 2 Wireless LAN connection set up 12 2 Network Presentation 15 3 Web Control 16 3 1 Projector Web Control 17 3 1 1 Logon 17 3 1 2 Network Information 18 3 1 3 Network Settings 19 3 1 4 Port Settings 22 3 1 5 Mail Settings 24 3 1 6 Alert Settings 25 3 1 7 Schedule Settings 27 3 1 8 Date Time Settings 30 3 1 9 Security Settings 32 3 1 10 Projector Control 33 3 1 11 Remote Control 39 3 1 ...

Page 3: ...3 6 4 Transmission method 54 6 4 1 HALF DUPLEX 54 6 4 2 FULL DUPLEX 55 7 Other Functions 56 7 1 E mail Alerts 56 7 2 Projector Management using SNMP 58 7 3 Event Scheduling 59 7 4 Command Control via the Network 62 7 5 Crestron RoomView 63 8 Troubleshooting 64 9 Specifications 65 10 Warranty and after sales service 66 ...

Page 4: ...2 11b g n USB wireless adapter uses the 2 4GHz radio frequency band You do not need a radio license to use the adapter but you should be aware of the following DO NOT USE NEAR THE FOLLOWING Microwave ovens Industrial scientific or medical devices Designated low power radio stations Radio station buildings Using the USB wireless adapter near any of the above may cause radio interference which would...

Page 5: ...g Windows XP Home Edition Professional Edition Windows Vista Home Basic Home Premium Business Ultimate Enterprise Windows 7 Starter Home Basic Home Premium Professional Ultimate Enterprise ü CPU Pentium 4 2 8 GHz or higher ü Graphic card 16 bit XGA or higher When using LiveViewer we recommend that your computer s resolution is set to 1024 x 768 ü Memory 512 MB or higher ü Hard disk space 100 MB or...

Page 6: ...rsions for the projector s network functions and the latest information for this product from the InFocus website www infocus com support NOTE 1 2 Quick connection LiveViewer supports very quick and simple connection to the network When using the network function we recommend that you install LiveViewer on your computer For details refer to the LiveViewer manual In case you don t want to use LiveV...

Page 7: ...2 Network settings This provides an explanation of network connection settings for Windows 7 and Internet Explorer 1 Log on to Windows 7 as an administrator authority Administrator authority is the account which can access all functions 2 Open Control Panel from the Start menu 3 Open View network status and tasks in Network and Internet With the icons in the Control Panel window displayed click Ne...

Page 8: ...or the computer accordingly If a DHCP server exists in the network you can select Obtain an IP address automatically and the IP address will be assigned automatically After completing the settings click OK to close the window 5 Right click Local Area Connection to open the menu and select Properties 6 Select Internet Protocol Version 4 TCP IPv4 and click Properties continued on next page ...

Page 9: ...pment In this case since the IP address of the projector is 192 168 1 254 specify a setting between 1 to 253 for the computer 0 0 0 0 cannot be set to the IP address The projector s IP address can be changed by using the configuration utility from a web browser 21 If the projector and the computer exist in the same network i e same network address you can leave the default gateway field blank When...

Page 10: ...lick the LAN settings button to open Local Area Network LAN Settings 1 3 3 Internet Option setting 1 Click Internet Options in the Network and Sharing Center window to open the Internet Properties window 3 Uncheck all boxes in the Local Area Network LAN Settings window After completing the settings click OK to close the window ...

Page 11: ...exists this mode is most efficient If communicating with an existing network consult with your network administrator Fig 1 4 1 a Without an access point communication Ad Hoc Fig 1 4 1 b With an access point communication Infrastructure First insert the USB wireless adapter into one of the USB TYPE A ports Connecting with your devices in the Operating Guide Then set up the computer for wireless com...

Page 12: ...ryption rating None IP address 192 168 10 254 You can change these settings using your computer s web browser or from the projector s Network menu Refer to section 3 1 3 Network Settings 20 or NETWORK menu in the Operating Guide 1 Select Change adapter settings from the menu on the left side of the Network and Sharing Center window 2 Right click Wireless Network Connection to open the menu and sel...

Page 13: ...t mask 255 255 255 0 Network address 192 168 10 in this case Therefore specify the computer s IP address as follows IP address 192 168 10 xxx xxx shows decimal number Subnet mask 255 255 255 0 Network address 192 168 10 in this case For example Select a number from 1 to 254 for xxx which is unique from other equipment In this case since the IP address of the projector is 192 168 10 254 specify a s...

Page 14: ...of the projector set to wireless by default and click Connect If you have enabled encryption a window asking for the encryption key will be displayed Input the associated encryption key 5 Right click Wireless Network Connection to open the menu and select Connect Disconnect 7 After connection is established Connected will appear to the right of SSID ...

Page 15: ...e group item in LiveViewer User s Manual This model is in the E Group To present over the network a proprietary software application LiveViewer is required You can download it from the InFocus website www infocus com support For details about this feature and for instructions to install LiveViewer refer to the LiveViewer manual Wired LAN Wireless LAN When the screen resolution of your computer is ...

Page 16: ...r the example below and then press the Enter key or button Example If the IP address of the projector is set to 192 168 1 10 Enter http 192 168 1 10 into the address bar of the web browser and press the Enter key or click button If the URL is entered correctly and the projector and your computer are connected to the same network correctly the selection window as shown on the right will be displaye...

Page 17: ...ange it you need to change the OSD language on the projector SCREEN menu in the Operating Guide NOTE Below are the factory default settings for user name and password User name Password Administrator blank Enter your user name and password and then click the OK If you logon successfully the following screen will be displayed Main menu Click the desired operation or configuration item on the main m...

Page 18: ...t Gateway Displays the default gateway DNS Server Address Displays the DNS server address MAC Address Displays the MAC address Ch Displays the wireless LAN channel Encryption Displays the data encryption setting SSID Displays the SSID used by the projector Speed Displays the current wireless LAN transmission speed Wired Information Displays the current wired LAN settings DHCP Displays the DHCP set...

Page 19: ...when using SNMP The sysLocation can be up to 255 alphanumeric characters Only numbers 0 9 and letters a z A Z can be used sysContact SNMP Configures the contact information to be referred to when using SNMP The sysContact can be up to 255 alphanumeric characters Only numbers 0 9 and letters a z A Z can be used AMX D D AMX Device Discovery Configures the projector s AMX Device Discovery settings so...

Page 20: ...sed during WEP key input However you cannot use a combination of both The key is defined as follows according to the WEP and character formats Encryption ASCII characters HEX numbers WEP 64bit 5 characters 10 characters WEP 128bit 13 characters 26 characters WPA Passphrase Input WPA Passphrase 8 to 63 input characters can be used Only letters numbers and following symbols can be used _ and space S...

Page 21: ...not to use Crestron e Control If you choose Disable the Projector Web Control Logon window not the selection window will be initially displayed 3 Web Control The new configuration settings are activated after restarting the network connection When the configuration settings are changed you must restart the network connection You can restart the network connection from Network Restart on the main m...

Page 22: ...is port My Image Port Port 9716 Configures the My Image Port Port 9716 Port open Click the Enable check box to use port 9716 Authentication Click the Enable check box when authentication is required for this port Messenger Port Port 9719 Configures the Messenger Port Port 9719 Port open Click the Enable check box to use port 9719 Authentication Click the Enable check box when authentication is req...

Page 23: ...the projector Network Bridge Port Configures the Bridge port number Port number Input the port number Any number between 1024 and 65535 can be used except for 41794 9715 9716 9719 9720 5900 5500 and 4352 By default it is set to 9717 Click the Apply button to save the settings 3 1 Projector Web Control Port Settings continued The new configuration settings are activated after restarting the network...

Page 24: ...ress Configures the sender e mail address The sender e mail address can be up to 255 alphanumeric characters Recipient E mail address Configures the e mail address of up to five recipients You can also specify the TO or CC for each address The recipient e mail address can be up to 255 alphanumeric characters Click the Apply button to save the settings You can confirm whether the mail settings work...

Page 25: ... lamp time has expired Filter Time Alarm The filter time has expired Filter Status Notification The details of the air filter status will be displayed Transition Detector Alarm The projector has been moved SECURITY menu in the Operating Guide Cold Start When the projector is supplied with power it works as below If STANDBY MODE is set to NORMAL the projector s power status changes from OFF to Stan...

Page 26: ... trigger is dependent on the FILTER MESSAGE setting in the SERVICE item of the OPTION menu which defines the period until the filter message is displayed on the projector screen An e mail will be sent when the usage time of the filter exceeds the time limit that is set No notification e mail will be sent if the FILTER MESSAGE is set to TURN OFF OPTION menu in the Operating Guide Lamp Time Alarm de...

Page 27: ... Thursday Configures the Thursday schedule Friday Configures the Friday schedule Saturday Configures the Saturday schedule Specific date No 1 Configures the specific date No 1 schedule Specific date No 2 Configures the specific date No 2 schedule Specific date No 3 Configures the specific date No 3 schedule Specific date No 4 Configures the specific date No 4 schedule Specific date No 5 Configures...

Page 28: ...escription Time Configures the time to execute commands Command Parameter Configures the commands to be executed Power Configures the parameters for power control Input Source Configures the parameters for input switching My Image Configures the parameters for My Image display 50 Messenger Configures the parameters for Messenger data display 51 Slideshow Configures the Start Stop parameters for th...

Page 29: ...is locked because of security features Certain projector error states such as temperature error lamp error will prevent the projector from executing scheduled functions events If an USB memory device is not detected by the projector or no image for display exists at the scheduled event time a schedule execution error will occur against the scheduled Slideshow event When you start the Slideshow the...

Page 30: ...begins First 2 3 4 Last Day Configures the day of the week daylight savings time begins Sun Mon Tue Wed Thu Fri Sat Time hour Configures the hour daylight savings time begins 0 23 minute Configures the minute daylight savings time begins 0 59 End Configures the date and time daylight savings time ends Month Configures the month daylight savings time ends 1 12 Week Configures the week of the month ...

Page 31: ...configuration settings are activated after restarting the network connection When the configuration settings change you must restart the network connection You can restart the network connection from Network Restart on the main menu 41 If you connect the projector to an existing network consult a network administrator before setting server addresses Once you turn off AC power or the projector goes...

Page 32: ...uthentication Password Configures the Authentication password The text can be up to 32 alphanumeric characters Re enter Authentication Password Reenter the above password for verification SNMP Configures the community name if SNMP is used Community name Configures the community name The text can be up to 64 alphanumeric characters Click the Apply button to save the settings The new configuration s...

Page 33: ...g LENS SHIFT V Adjusts the vertical lens shift LENS SHIFT H Adjusts the horizontal lens shift LENS MEMORY Saves loads or clears the lens memory data PbyP Turns the PbyP mode on off PbyP LEFT SOURCE Selects the source for the PbyP left side area PbyP RIGHT SOURCE Selects the source for the PbyP right side area PbyP MAIN AREA Selects the PbyP main area position MY IMAGE Selects MY Image MY IMAGE DEL...

Page 34: ...sition H POSITION Adjusts the horizontal position H PHASE Adjusts the horizontal phase H SIZE Adjusts the horizontal size AUTO ADJUST EXECUTE Automatically adjusts the image INPUT PROGRESSIVE Selects the progressive setting VIDEO NR Selects the video noise reduction setting COLOR SPACE Selects the color space COMPONENT Selects the COMPONENT port setting VIDEO FORMAT S VIDEO Selects the s video for...

Page 35: ...mode INSTALLATION Selects the installation status STANDBY MODE Selects the standby mode MONITOR OUT COMPUTER IN1 Assigns the MONITOR OUT when the COMPUTER IN1 input port is selected MONITOR OUT COMPUTER IN2 Assigns the MONITOR OUT when the COMPUTER IN2 input port is selected MONITOR OUT LAN Assigns the MONITOR OUT when the LAN input port is selected MONITOR OUT USB TYPE A Assigns the MONITOR OUT w...

Page 36: ...SOURCE COMPONENT input port AUDIO SOURCE S VIDEO Assigns the AUDIO SOURCE S VIDEO input port AUDIO SOURCE VIDEO Assigns the AUDIO SOURCE VIDEO input port AUDIO SOURCE AUDIO OUT STANDBY Assigns the AUDIO SOURCE in the standby mode HDMI AUDIO HDMI 1 Selects the HDMITM audio setting of the HDMI 1 port HDMI AUDIO HDMI 2 Selects the HDMITM audio setting of the HDMI 2 port SCREEN LANGUAGE Selects the OS...

Page 37: ... Turns the automatic signal search function on off AUTO KEYSTONE Turns the automatic keystone distortion correction function on off DIRECT POWER ON Turns the direct power on function on off AUTO POWER OFF Configures the timer to shut off the projector when no signal is detected SHUTTER TIMER Selects the shutter timer setting USB TYPE B Selects the USB TYPE B setting MY BUTTON 1 Assigns the functio...

Page 38: ... 3 1 Projector Web Control Projector Control continued 3 Web Control Item Description OPTION continued REMOTE RECEIV FRONT Turns the front IR sensor on off REMOTE RECEIV REAR Turns the rear front IR sensor on off REMOTE FREQ NORMAL Turns the remote control signal frequency normal function on off REMOTE FREQ HIGH Turns the remote control signal frequency high function on off REMOTE ID Selects Remot...

Page 39: ...peration as the COMPONENT button S VIDEO Assigned the same operation as the S VIDEO button VIDEO Assigned the same operation as the VIDEO button HDMI 1 Assigned the same operation as the HDMI 1 button HDMI 2 Assigned the same operation as the HDMI 2 button FREEZE Assigned the same operation as the FREEZE button AV MUTE Assigned the same operation as the AV MUTE button Assigned the same operation a...

Page 40: ...he repeat function is not available click the button repeatedly as many times as you require Even if you click and hold the button the Web Remote Control only sends your request command once Release the button and click it again When the STANDBY or ON button is pushed a message window comes up to confirm the operation To control the power push OK otherwise push Cancel NOTE ...

Page 41: ...k On Off Displays the current BLANK screen on off status Mute Displays the current audio mute on off status Freeze Displays the current Freeze status Shutter Displays the current Shutter status 3 1 13 Network Restart Restarts the projector s network connection Item Description Restart Restarts the projector s network connection in order to activate new configuration settings Restarting requires yo...

Page 42: ... the Network Settings 21 is set to Disable Crestron e Control cannot be used to operate the projector Enable Crestron e Control and close the web browser Next restart the web browser and then enter the projector s IP address Only English is supported on Crestron e Control If the connection is terminated the Loading screen will appear Check the connection between the projector and the computer then...

Page 43: ...ch the input channel The cursor will move according to the currently selected input port Button Description Computer in1 Selects the input from the COMPUTER IN1 port Computer in2 Selects the input from the COMPUTER IN2 port LAN Selects the input from the LAN port USB Type A Selects the input from the USB TYPE A ports USB Type B Selects the input from the USB TYPE B port HDMI 1 Selects the input fr...

Page 44: ...gnification setting using the buttons Use the buttons to move to the area you want to magnify Auto Adjusts the image automatically Blank Turns the BLANK screen on off 4 Click the button and operate in the same way as the bundled remote control Button Description Menu Assigned the same operation as the the MENU button Enter Assigned the same operation as the ENTER button Reset Assigned the same ope...

Page 45: ...system To apply the settings click the Send button 2 Projector Configures the network settings of the projector Item Description Projector Name Configures the name of the projector The Projector Name can be up to 64 alphanumeric characters Location Configures the location name of the projector You can specify a Location name up to 32 alphanumeric characters Assigned To Configures the user name for...

Page 46: ... select the checkbox Item Description New Password Configures the password You can specify a password up to 26 alphanumeric characters Support characters include spaces and _ Confirm Reenter the above password for verification If the password is incorrect an error message is displayed To apply the settings click the Send button 5 Admin Password Configures the Admin Password To prompt for the entry...

Page 47: ...ical frequency of the signal input selected on the projector Lamp Hours Displays the usage time for the current lamp Assigned To Displays the projector s user name 2 Projector Status Item Description Power Status Displays the current power status Input Source Displays the current input signal source Picture Mode Displays the current picture mode setting Installation Displays the current installati...

Page 48: ...Control 3 2 Crestron e Control continued 3 2 4 Help Desk window Sends receives messages to from the administrator for Crestron RoomView Express Button Description Send Sends a message Check the received message ...

Page 49: ...rgency Alert refer to the manual of Crestron RoomView Express The alert message from Crestron RoomView is displayed on the screen of the projector in a way similar to the real time text of the Messenger function 51 If another real time text is currently being displayed it will be overwritten by the alert message However if the priority of the real time text is set to high it will not be overwritte...

Page 50: ...MAGE function and then the projector software LiveViewerLiteForUSB exe will run again USB Display in the Operating Guide If data is transferred via wireless and wired LAN simultaneously the projector may not be able to process the data correctly NOTE MY IMAGE transmission requires a proprietary software application for your computer Use the application to transfer the image It can be downloaded fr...

Page 51: ...Operating Guide The text file also can be displayed by using the schedule function via the web browser Refer to item 7 3 Event Scheduling 59 for the detail If data is transferred via wireless and wired LAN simultaneously the projector may not be able to process the data correctly NOTE The Messenger function requires a proprietary software application for your computer To edit transfer and display ...

Page 52: ...ter s LAN port with a LAN cable or insert the USB wireless adapter into one of the USB TYPE A ports 2 Connect the projector s CONTROL port and the device s RS 232 port with an RS 232 cable for RS 232 communication Before connecting the devices read the device manuals to ensure the connection For RS 232 connection check the specifications of each port and use the appropriate cable Connection to the...

Page 53: ...e default setting of COMMUNICATION TYPE Using the COMMUNICATION menu set up the communication Remember that an inappropriate set up can cause a communication malfunction When one or both of the NETWORK BRIDGE settings is selected in the COMMUNICATION TYPE menu the CONTROL port cannot receive RS 232 commands Any number between 1024 and 65535 can be set up as the Network Bridge Port number except fo...

Page 54: ...the response data from the external device or the response limit time is past the projector can receive the data from the computer The projector controls transmitting and receiving the data to synchronize the communication To use the HALF DUPLEX method set up the RESPONSE LIMIT TIME following the instructions below Using the RESPONSE LIMIT TIME menu set the response data waiting time limit OPTION ...

Page 55: ...e synchronization of the transmitting and receiving of data it may not be able to control an external device well depending on the computer s processing status NOTE NOTE 6 4 2 FULL DUPLEX This method lets the projector make two way communication transmitting and receiving data simultaneously without monitoring response data from an external device When using this method the computer and an externa...

Page 56: ...2 168 1 10 1 Enter http 192 168 1 10 into the address bar of the web browser and select Projector Web Control from the selection window 2 Enter your user name and password and then click the OK 3 Click Mail Settings and configure each item Refer to item 3 1 5 Mail Settings 24 for further information 4 Click the Apply button to save the settings Click the Send Test Mail button in Mail Settings to c...

Page 57: ...gure each alert item Refer to item 3 1 6 Alert Settings 31 for further information 7 Click the Apply button to save the settings Failure Warning e mails are formatted as follows Subject line Mail title Projector name Text Mail text Date Failure Warning date Time Failure Warning time IP Address Projector IP address MAC Address Projector MAC address ...

Page 58: ...menu 4 Click the Download MIB file to download a MIB file 5 Click the Enable check box to open the SNMP Port Set the IP address to send the SNMP trap when a Failure Warning occurs 6 Click the Security Settings on the main menu 7 Click the SNMP and set the community name on the screen that is displayed 8 Configure the settings for Trap transmission of Failures Warnings Click the Alert Settings on t...

Page 59: ...kly 3 specific date 27 The priority for scheduled events is as follows 1 specific date 2 weekly 3 daily Up to five specific dates are available for scheduled events Priority is given to those with the lower numbers when more than one event has been scheduled for the same date and time e g Specific date No 1 has priority over Specific date No 2 and so on Be sure to set the date and time before enab...

Page 60: ...from the selection window 2 Enter your user name and password and then click the OK 3 Click Schedule Settings on the main menu and select the required schedule item For example if you want the command to be completed every Sunday select the Sunday 4 Click the Enable check box to enable scheduling 5 Enter the date month day to schedule a specific date 6 Click the Apply button to save the settings 7...

Page 61: ...OTE The Date Time setting can be adjusted from a web browser Example If the IP address of the projector is set to 192 168 1 10 1 Enter http 192 168 1 10 into the address bar of the web browser and select Projector Web Control from the selection window 2 Enter your user name and password and then click the OK 3 Click the Date Time Settings on the main menu and configure each item Refer to item 3 1 ...

Page 62: ...s Communication Port Port no 23 TCP 23 is assigned for command and control 7 Other Functions Command Format You can use RS 232 commands without any changes RS 232 Communication in the Operating Guide Technical Automatic Connection Break The TCP connection will be automatically disconnected after 30 seconds of inactivity ...

Page 63: ...cation interfaces can be used to manage the entire facility 1 Crestron RoomView Express Crestron RoomView Server Edition RoomViewTM Express and RoomViewTM Server Edition are software provided by Crestron Electronics Inc They are used for managing all the AV devices and are also able to communicate with the help desk as well as send out alert messages For details about the software refer to the fol...

Page 64: ...gurations of the computer and projector The same network address is being used for both wireless and wired LAN Change the network address settings for wireless or wired LAN 20 21 Only for wireless LAN The USB wireless adapter is not inserted into the projector Insert the optional USB wireless adapter Only for wireless LAN There is another projector or device close by that has the same wireless set...

Page 65: ...OS Windows XP Home Windows XP Professional Windows Vista Home Basic Windows Vista Home Premium Windows Vista Business Windows Vista Ultimate Windows Vista Enterprise Windows 7 Starter Windows 7 Home Basic Windows 7 Home Premium Windows 7 Professional Windows 7 Ultimate Windows 7 Enterprise CPU Pentium 4 2 8 GHz or higher Graphic card 16 bit XGA or higher Memory 512 MB or higher Hard disk space 100...

Page 66: ... sales service If a problem occurs with the equipment read the 8 Troubleshooting 64 section first and review all suggestions If you still have a problem after that contact your dealer or service company They will tell you what your projector s warranty status is ...

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