Pivotel RedPort Aurora Advanced User Manual For Installers & Network Administrators Download

Page: 84 / 84

wXa-171-Aurora

Aurora

v2.0.

12.2.

Product Support Information

RedPort agrees to provide initial customer assistance, up to thirty (30) minutes at no

charge. It is recommended that a customer has reasonable knowledge of basic

computer and software setup procedures for the initial installation.

FEATURE

DESCRIPTION

DETAILS FOR
WARRANTY

Remote Email Support

Customer may contact their
RedPort dealer or
[email protected]
to report an issue.

1 year included in
RedPort hardware
purchase

Remote Live Technical
Support

Customer may contact their
RedPort dealer or
[email protected]
to report an issue.

Up to 30 minutes of free
phone support included
during warranty period.
Additional time
available for purchase.

12.3.

RedPort Company Contact Information

For any questions, concerns, or recommendations, please contact us:

RedPort Company Information

For product orders, support or returns, please contact:
Phone: +1 865.379.8723

Email: info@redportglobal
Sales: [email protected]
Web: redportglobal.com

RedPort Address

RedPort Global
3224 Wrights Ferry Road
Louisville, TN 37777
United States of America

Summary of Contents for RedPort Aurora

Page 2: ...12 5 1 ACCESS THE HOME PAGE 12 5 1 1 Onsite Administrator Login Admin 13 5 1 2 Installer Network Administrator Login Superadmin 14 5 2 HOW TO USE WITH DEFAULT SETUP 16 5 2 1 Email and Web Browsing 16...

Page 3: ...Wi Fi Extender 49 7 5 REBOOT 52 8 NETWORK 53 8 1 INTERFACES 53 8 2 WI FI 55 8 2 1 Rename the Wireless Network 56 8 2 2 Restrict Wireless Network Access 57 8 3 DHCP AND DNS 58 8 4 HOSTNAMES 59 8 5 STAT...

Page 5: ...network administrators of the RedPort Aurora Iridium Wi Fi Terminal It features only those sections of the user interface that require configuration for a specific service or may need to be accessed t...

Page 6: ...g services all under one dome It is designed so you can make voice calls and check email with devices you already have your smartphone tablet or computer 2 1 Key Features Designed specifically for use...

Page 7: ...Contact your RedPort dealer to purchase RedPort Email is a multi user satellite email service Crew and or passengers can access their RedPort Email account via smartphones tablets or computers See th...

Page 8: ...o comply with FCC Radio Frequency radiation exposure limits the antenna must be installed at a minimum safe distance During operation the antenna radiates high power at microwave frequencies that can...

Page 9: ...ice calls and or SMS messages over the satellite network 4 1 2 Multi User Environment The Aurora includes a RedPort Optimizer router that can be configured for use in a multi user environment The idea...

Page 10: ...unt username and password to use the terminal as is to send and receive email and to browse the Internet This out of the box configuration works well for single users This configuration is also suitab...

Page 11: ...tly to the upstream email server The mail is downloaded to the end users computer device and then the mail is purged from the server All web browsing requests go directly to the upstream compression s...

Page 12: ...is divided into sections use the tabs to access the required service or information On most pages in the user interface you will see three buttons in the lower right corner Reset returns the page to...

Page 13: ...ustomize the configuration to meet your needs 5 1 Access the Home page To access the Glow LTE user interface you must login to the router 1 Connect to the Wi Fi Hotspot created by the Aurora using a P...

Page 14: ...the user interface and the ability to perform common tasks such as send receive email if email is enabled manage crew email accounts if email is enabled monitor the system status modify the local Wi...

Page 15: ...rights reserved 14 5 1 2 Installer Network Administrator Login Superadmin Technician username superadmin password webxaccess This login provides full access to the user interface for configuration an...

Page 16: ...n you may find useful The System Log contains detailed information of the router s performance It will report error messages and can be useful when troubleshooting connection issues Realtime Graphs re...

Page 17: ...1 Email and Web Browsing This default setup allows anyone with a RedPort certified email account such as XGate or web account such as XWeb with a Primary Account username and password to use the rout...

Page 18: ...y default but can be enabled for use with standard satellite airtime See Section 5 6 for details on configuration and use of the Voice service 4 2 3 SMS Messaging SMS is enabled by default and configu...

Page 19: ...ses block compression mid file restart bigmail quarantine and more to maximize data transfers Once enabled the onsite administrator can manage email for the entire crew The users can login to a webmai...

Page 20: ...provider 4 Update Interval This is how often expressed in minutes the mail program will automatically login to the satellite device to send any pending email and to receive any email pending The defau...

Page 21: ...Aurora Aurora v2 0 Copyright Pivotel IP LLC All rights reserved 20 6 Go to the Connection tab 7 Click on Network Connection to open up the dropdown menu 8 Select Aurora 9 Select Save Apply to apply th...

Page 22: ...anagement including BigMail See Chapters 6 0 and 8 0 of the Optimizer RedPort Email Guide for details Inbound Mail Filter See Chapter 7 0 of the Optimizer RedPort Email Guide for details Outbound Mail...

Page 23: ...user interface and to route incoming SMS messages to one or more smartphones connected to the local wireless network Access to Services SMS requires the superadmin login 5 2 1 SMS Settings Use Setting...

Page 24: ...more information on configuring SIP Extensions see Chapter 5 6 2 5 2 3 How to Send Receive SMS Messages To use a smartphone or tablet to send receive SMS messages requires XGate Phone App installed on...

Page 25: ...24 5 2 4 SMS Management With SMS enabled you can send SMS messages directly from the Aurora user interface and you can manage SMS messages that have been sent and received Using the Select checkbox y...

Page 26: ...rora can be configured to submit position reports to a central database for viewing on the tracking website To enable this service select Services GPS Tracking Tracking 1 Select the checkbox to Enable...

Page 27: ...Interval in minutes the default is set to hourly reporting 60 minutes This means that every 60 minutes a position report will be transmitted via the SMS service provided by your satellite provider ne...

Page 28: ...powered ON and connected to the Aurora before turning the Aurora ON Access to Services Wi Fi Extender requires the superadmin login and the RedPort Wi Fi Extender must be powered ON and connected to...

Page 29: ...e to properly route the GPS data you must configure the GPS NMEA Repeater Parameters in the Aurora User Interface Select the checkbox to Enable GPS monitoring and repeating Once enabled the GPS data w...

Page 30: ...link one voice call or one SMS message at a time Standard satellite voice or SMS airtime rates will apply The Aurora allows unlimited SIP extensions with free local calling and text messaging within y...

Page 31: ...checked the smartphone configured with the corresponding Extension will Ring with every incoming call When SMS is checked that smartphone will receive every incoming SMS message On this page you can a...

Page 32: ...5 6 3 How to Make Receive Voice Calls Using the smartphone or tablet Settings connect to the Auroral wireless network wxa 171 xxxx Open the XGate Phone App to make and receive calls Note Standard sate...

Page 33: ...iew and download the Call Data Records The Call Data Records stored on the Aurora are approximate values and should not be used to resolve billing disputes They are presented here for your convenience...

Page 34: ...een Active Calls displays all active channels in use Select Hangup to immediately hangup all active calls PBX Status Displays the current status of all SIP extensions Select Restart to reboot the PBX...

Page 35: ...The Aurora can be configured with one or more Shared Directories that are available with or without password protection to any Windows or Mac PC that has access to the Aurora s Wi Fi Hotspot Network S...

Page 36: ...to the files in the Path Folder by assigning usernames and passwords to selected individuals see Add Users below Enter the usernames here separated by a comma if more than one user will have access to...

Page 37: ...Directories you can assign usernames and passwords to each directory Select Add to add a new username and password Select Save Apply 5 7 3 How to Access the Shared Directory and Path Folders 5 7 3 1...

Page 38: ...oes not Allow Guests you must enter a username and password to access the files If the Shared Directory is not restricted i e Allow Guests is checked in Network Shares you can connect as a Guest witho...

Page 39: ...ive In the Folder box following the Example enter the LAN address for the Aurora the Path Folder Select Finish If the Shared Directory is restricted i e does not Allow Guests you must enter a username...

Page 41: ...ion of the router s performance Some of the information provided here includes How much memory the router is currently using Who is currently connected via Wi Fi Error messages reported in the System...

Page 42: ...ractice is to complete the router configuration test it thoroughly to make sure everything works as intended then disable the anti lock role For example if you want to be able to login to the router f...

Page 43: ...he password for both admin and superadmin login Use the top section to change the password for the superadmin user Use the bottom section to change the password for the admin user Step 1 Enter the new...

Page 44: ...les is designed for users of multiple satellite devices and integrators of custom installations You can configure the Aurora for a specific configuration and save the profile Have a profile for each c...

Page 45: ...he router configuration Then access the Profile Manager To create and use the new Profile 1 Select Add 2 Enter a Name of the new profile and a description 3 Select Save Apply 7 3 2 Change to Another S...

Page 46: ...om the router and use the exported file to clone another Aurora in System Profiles Tools 1 Enter a filename or use the default name 2 Select Export and save the file 7 3 4 Import a Profile You can imp...

Page 47: ...urora v2 0 Copyright Pivotel IP LLC All rights reserved 46 7 4 Backup Flash Firmware Requires superadmin login Use this screen to generate backups of current configuration files resets restores and fi...

Page 48: ...the current configuration Restore backup Restore the router to a previously saved configuration Reset to defaults Reset the router to the default configuration To apply the same configuration among s...

Page 49: ...1 Keep Settings check this box to maintain current settings if you have made changes to the configuration Failure to check this box will revert the Aurora Optimizer back to the default settings 2 Brow...

Page 50: ...you have a fast Internet connection to obtain the file As an alternative you can obtain the disk image file from our website and save it for use http www redportglobal com support technical downloads...

Page 51: ...te archive to create a backup of the current configuration of the Wi Fi Extender A backup file tar will be generated and saved to your computer Reset to defaults select Perform reset to reset the Wi F...

Page 52: ...in the current configuration Image you must have the new firmware image saved to your computer You can obtain the latest Wi Fi Extender Firmware image from our website www redportglobal com support te...

Page 53: ...right Pivotel IP LLC All rights reserved 52 7 5 Reboot You can reboot the Aurora Optimizer from within the user interface If you have made changes to the configuration without selecting Save Apply you...

Page 54: ...r the router behavior Creating conflicts in the configuration may render the router useless BEST PRACTICE Modifications to the default configuration is best left to those with a full understanding of...

Page 55: ...difying an interface please contact your service provider for guidance LAN this is reserved for the local area network onsite PPP this is reserved for USB connected satellite phones and GSM or LTE mod...

Page 56: ...of the wireless hotspot created by the Aurora Optimizer Scan scans for other wireless hotspot signals available in the area Add Add a new Wi Fi interface NOT AVAILABLE on the Aurora Optimizer Disable...

Page 57: ...Android device It is possible to change the name of your wireless network Locate the wXa Wi Fi network and select Edit 1 Enter the new wireless network name in ESSID field 2 Click Save Apply This pro...

Page 58: ...i hotspot so others cannot use it Locate the wXa Wi Fi network and select Edit 1 Select the Encryption mode from the dropdown menu 2 Enter your desired password in the Key field 3 Click Save Apply Thi...

Page 59: ...el IP LLC All rights reserved 58 8 3 DHCP and DNS Requires superadmin login The Aurora Optimizer is a DNS server Under normal operating conditions you should not need to change anything here If necess...

Page 60: ...hts reserved 59 8 4 Hostnames Requires superadmin login Use this page to associate a hostname with an IP address 1 Select Add 2 Enter the new Hostname 3 Select the IP address from the drop down list O...

Page 61: ...LLC All rights reserved 60 8 5 Static Routes Requires superadmin login This Static Routes table is available for those with a complex network that may include multiple routers Use this page to specif...

Page 62: ...61 8 6 Diagnostics Requires superadmin login There are several Diagnostic tools available Ping tells if you have ip connectivity Traceroute returns all ip addresses in a hop to the final destination N...

Page 63: ...before attempting to modify 8 7 1 General Settings Use this screen to create and edit Firewall zones Each Firewall Zone can have its own firewall rules Each Interface must be assigned a Firewall Zone...

Page 64: ...o allow it An error is displayed to the end user Drop this setting drops the traffic with no indication to the end user The router is shipped to you with several Firewall Zones configured and interfac...

Page 65: ...Firewall Zone To create a new Firewall Zone select the Add icon on the General Settings page Enter the desired General and Advanced Settings Select Save Apply 8 7 1 2 Delete a Firewall Zone To perman...

Page 66: ...portant to understand networking before making changes to Port Forwards This page shows a list of the enabled port forwards configured To add a new port forward enter the desired parameters and select...

Page 67: ...rom locking yourself out of the router as you perform your initial configuration See Chapter 7 1 The remaining rules when Enabled Allow that particular traffic to pass through the firewall All the fir...

Page 68: ...TTP DO NOT MODIFY This blocks http traffic from passing through the firewall With the ALL rule disabled unchecked you can enable disable the others very quickly The next one is DNS Do you want DNS Yes...

Page 69: ...t the rule to a certain zone identify the source ip address the destination ip address port numbers etc This is standard firewall convention Once the rule is created select Save Apply Place the rule w...

Page 70: ...standard firewall rules will not work This allows block and allow rules by domain name instead of by ip address IP sets rules take priority over anything in the firewall Select Add to create a new IP...

Page 71: ...the Aurora terminal or the optional built in GSM modem that does PPP to connect for email and web browsing With PPP configured you can bring up the connection manually it will stay connected until you...

Page 72: ...quired use the drop down list select the COM port assigned to the USB connected satphone Modem Speed Do not modify from System Default unless you have trouble connecting If required use the drop down...

Page 73: ...ith Persist selected two additional settings appear Hold Off Timeout The default is 30 seconds If the link is dropped this is the time it will wait to try connection again Maximum Fail The default is...

Page 74: ...r the Aurora Optimizer You will get the benefits of compression and a faster data transfer rate than over a satellite phone which typically equates to cost savings Requires a valid SIM card inserted i...

Page 75: ...ved 74 2 Using the drop down menu select GSM 3 Select Save Apply to apply the change Move to the Settings GSM Tab Before you can configure for GSM you must Activate service with your GSM provider Inse...

Page 76: ...providers and plans Using it will automatically set the configuration for you Select APN Wizard to start the configuration Select the appropriate country from the dropdown list and then Next Select yo...

Page 77: ...he configuration NOTE If the APN Wizard does not contain the information for your provider or plan contact your cellular provider to obtain the information required to connect to their GSM network The...

Page 78: ...M When you want to use GSM service instead of satellite service simply change the PPP Settings Network selection IMPORTANT We are not able to support the GSM feature If you experience any connection d...

Page 79: ...possible data transfer rate From this screen you can enable disable signal monitor using the Enable checkbox You can change the level of the Signal Monitor Keep in mind that 60 is typically the minimu...

Page 80: ...79 9 Statistics Requires superadmin login 9 1 Graphs Similar to the Realtime Graphs in the Status tab Statistics Graphs shows usage over a specific timespan To modify the timespan use the down arrow...

Page 83: ...ion the operating system and software added to the RedPort branded hardware products through our factory integration system third party software or the reloading of software Non RedPort branded produc...

Page 84: ...port an issue 1 year included in RedPort hardware purchase Remote Live Technical Support Customer may contact their RedPort dealer or support redportglobal com to report an issue Up to 30 minutes of f...

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