Pivotal Commware Echo 5G Installation Manual Download Page 5

 

 

 

 

 

© 2019 Pivotal Commware, Inc.  All Rights Reserved. 
Pivotal Commware® is a registered trademark of Pivotal Commware, Inc. 
 

Page 5 of 32 

Intellectual Property 

All Intellectual Property, as defined below, owned by or which is otherwise the property of Pivotal 

Commware, Inc. (“Pivotal”) 

or its respective suppliers relating to the Pivotal device, i.e., Pivotal Echo 5G, including but not limited to, accessories, parts, or 

software relating thereto (the “

Echo 

5G”), is proprietary to Pivotal and protected un

der federal laws, state laws, and 

international treaty provisions. “Intellectual Property” means any Pivotal (or where applicable, Pivotal’s supplier’s) intellectual 

property including, but not limited to, inventions (patentable or unpatentable), patents, trade secrets, copyrights, software, 
computer programs, and related documentation and other works of authorship. You may not infringe or otherwise violate the 
rights secured by the Intellectual Property. Moreover, you agree that you will not (and will not attempt to) modify, prepare 
derivative works of, reverse engineer, decompile, disassemble, or otherwise attempt to create source code from the software. 
No title to or ownership in the Intellectual Property is transferred to you. All applicable rights of the Intellectual Property shall 
remain with Pivotal and its suppliers.  

Disclaimer of Warranties; Exclusion 
of Liability  

This document provides an introduction to feature

s, functions, setup, and operation of Pivotal Commware’s 

Echo 5G.  For more 

information, refer to the 

Warranty Information

Contact Information 

Headquarters:  

 

 

10801 120th Ave NE #200 
Kirkland, WA 98033 USA 

www.pivotalcommware.com

 

Do you have questions about your Echo 5G device? 
For 24-

hour information and assistance, please contact Verizon’s Automated Response System at:

 

www.verizonwireless.com/support/

 

 

 

 

Summary of Contents for Echo 5G

Page 1: ...2019 Pivotal Commware Inc All Rights Reserved Pivotal Commware is a registered trademark of Pivotal Commware Inc Page 1 of 32 Pivotal Echo 5G Installation Manual Version 1 0...

Page 2: ...eral Configuration 8 Choosing a Device Location 9 Finding the Best Window for Reception 9 Pre Installation Cleaning 9 Installing Outdoor ODU and Indoor IDU alignment cling Components 10 Installing the...

Page 3: ...oting Support 23 Indicator Lights Overview 23 What the IDU Indicator Light Displays Mean 23 What the ODU Indicator Light Means 24 Troubleshooting Issues 24 Getting Technical Assistance 25 Appendix C W...

Page 4: ...eceived including interference that may cause undesired operation Note This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Ru...

Page 5: ...umentation and other works of authorship You may not infringe or otherwise violate the rights secured by the Intellectual Property Moreover you agree that you will not and will not attempt to modify p...

Page 6: ...e to cable and DSL end users For 5G connected devices the Echo 5G enables outdoor to indoor signal transitions so users can ubiquitously enjoy the immersive 5G experiences that only mmWave capacity ca...

Page 7: ...RF front end functions Conveys wireless data between user devices and nearby base station Rail mounting tool 1 Comes with pre attached mounting rails Wireless Power IDU 1 Indoor Unit IDU transmits po...

Page 8: ...loosen the set screws on each side of the device so the device can be slid off the rails Removal Tool 1 To remove the rails and rail adhesive if necessary General Configuration Here s an example of th...

Page 9: ...in the IDU Finding the Best Window for Reception Identify the window with the best 5G reception by turning off your phone s wi fi downloading the SpeedTest App from your phone s App store opening the...

Page 10: ...ore installing your Echo 5G Installing the ODU on the outside of your window 1 Remove the strips to expose the adhesive on the rails that are pre attached to the rail mounting tool 2 Make sure the rai...

Page 11: ...secured to the rails Installing the IDU on the Inside of your Window 7 Remove the alignment cling from its backing and attach it to the indoor side of the glass lining up the cling inside with the OD...

Page 12: ...ked Velcro is secured to the window as outlined above Disassembled IDU velcro one side spacer ring Velcro both sides and Velcro to window adhesive Assembled IDU spacer ring and Velcro to window adhesi...

Page 13: ...top or smartphone Your laptop smartphone and the Echo will communicate via Bluetooth Specifically they communicate via IP over a Bluetooth connection Once connected you will need to keep your laptop o...

Page 14: ...gistered trademark of Pivotal Commware Inc Page 14 of 32 4 A Settings screen will appear with a list of options left side Select Bluetooth other devices if it doesn t show by default then select Add B...

Page 15: ...list of nearby Bluetooth devices It will show as echo 7 This adds your Echo unit to the list of devices available for interaction with the laptop You will see a confirmation message when the Echo and...

Page 16: ...pop up list select Join a Personal Area Network 3 The system displays the Devices and Printers panel Select your Echo device Then from the Connect using button select Access point 4 Confirm that the...

Page 17: ...he Echo 5G device from this laptop using the Echo 5G Manager web interface Add the Echo 5G as a Recognized Device via Smartphone 1 Turn on your phone s Bluetooth if it is not already on 2 You may also...

Page 18: ...2019 Pivotal Commware Inc All Rights Reserved Pivotal Commware is a registered trademark of Pivotal Commware Inc Page 18 of 32...

Page 19: ...r on the packaging box Serial number shown on bottom of ODU 3 Once you have entered your password select Submit 4 After submitting your password the Echo setup will begin Select Go for the Echo to sca...

Page 20: ...dB or raw format You can also manually set the Azimuth and Elevation if your connection is weak Setting Azimuth or Elevation Manually The Manual Setup tab provides access to beam pointing Az El contr...

Page 21: ...tal Commware is a registered trademark of Pivotal Commware Inc Page 21 of 32 Figure 4 Top down view of azimuth settings range Side view of elevation settings range Figure 5 Top down view of azimuth se...

Page 22: ...LTE CAT M1 Maximum Donor Range to gNB 3000 ft Maximum Indoor Range to CPE UE 30 ft Support Glass Type Standard single and double pane Certifications FCC UL Commissioning Automated scan with setup via...

Page 23: ...mmware Inc All Rights Reserved Pivotal Commware is a registered trademark of Pivotal Commware Inc Page 23 of 32 Appendix B Troubleshooting Support Indicator Lights Overview What the IDU Indicator Ligh...

Page 24: ...ove the spacer ring from the IDU and re attach the IDU Echo 5G transmitting signal is weak Adjust Azimuth Az and Elevation El settings for better alignment with the gNB Echo 5G is not transmitting at...

Page 25: ...ed and subsequently restored If the above listed solutions do not appear to resolve your concern please contact Pivotal Commware for additional assistance Getting Technical Assistance Pivotal Commware...

Page 26: ...t used or purchased outside the United States What are Pivotal s Obligations During the applicable warranty period Pivotal will repair or replace at Pivotal s sole option without charge to Purchaser a...

Page 27: ...UCH SOFTWARE OR EQUIPMENT WITH THE PRODUCT THE QUALITY CAPABILITIES OPERATIONS PERFORMANCE AND SUITABILITY OF ANY SUCH THIRD PARTY SOFTWARE OR EQUIPMENT LIE SOLELY WITH THE PURCHASER AND THE DIRECT VE...

Page 28: ...ease all use of any Products 9 DISCLAIMER OF WARRANTIES You expressly acknowledge and agree that use of the Products is at your sole risk and that the entire risk as to satisfactory quality performanc...

Page 29: ...e and commercial software documentation with only those rights as are granted to all other end users pursuant to the terms and conditions herein 13 APPLICABLE LAW This EULA is governed by the laws of...

Page 30: ...ed on a logarithmic scale dBm A unit of level indicating a power ratio expressed in decibels dB with reference to one milliwatt mW DL Downlink Data information transmitted in the direction from gNB to...

Page 31: ...higher M C Monitoring and Controlling or Monitor and Control OAM OA M Operations Administration Management Maintenance the necessary processes for setting up and running a system ODU Outdoor unit The...

Page 32: ...de the ODU off the rails 2 Slide the end of the removal tool under the rails starting at the bottom and carefully lift the rails away from the window 3 Work your way up the rails from the bottom or si...

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