Pitney Bowes INTEGRA N500 User Manual Download

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HAPTER

3: T

ROUBLESHOOTING

IAGNOSING

ROBLEMS

Occasionally, error messages display on the screen. Sometimes they
identify an incorrect entry and indicate corrective action. To clear most
errors:

1. Press

CE/C

to return to previous menu.

2. Press

CE/C

a second time to return to the beginning of the

transaction.

If the error does not clear, call the Pitney Bowes Diagnostic Center
at 1-800-537-2488.

You may be able to diagnose and correct problems yourself by referring
to the symptoms vs. recommendations chart on the next page. If
performing the suggested action is not successful, call the Pitney Bowes
Diagnostic Center.

LEARING

RROR

ESSAGES

Summary of Contents for INTEGRA N500

Page 1: ......

Page 2: ...user will be required to correct the interference at his own expense Third Edition September 2000 2000 Pitney Bowes Inc All rights reserved This book may not be reproduced in whole or in part in any fashion or stored in a retrieval system of any type or transmitted by any means electronically or mechanically without the express written permission of Pitney Bowes We have made every reasonable effor...

Page 3: ...Entering the Supervisor Password 10 Calculating Postage 11 Examples First Class 11 Adding Unlisted Service Fees 12 Cancelling an Unlisted Service Fee 12 Applying Postage to a Specific Acount 13 International 13 Standard Class 13 Entering ZIP Zone Codes 14 UPS 14 Using Special Features 15 Converting to Metric Weight 15 Generating Multiple Tapes 15 Recalling a Fee 16 Entering Weight Manually 16 Usin...

Page 4: ...ii Contents 3 TROUBLESHOOTING Clearing Error Messages 22 Diagnosing Problems 22 4 MAINTAINING YOUR INTEGRA 5 SCALE Cleaning 26 Changing the Rate Card 26 INDEX 27 ...

Page 5: ...Integra 5 User Guide CHAPTER 1 INTRODUCTION About Your Integra 5 Scale 2 Sleep Mode 2 Safety Precautions 2 Scale Keypad Identification 3 Connecting Wires Cables and Meter 4 Specifications 5 Getting Help 5 ...

Page 6: ... safety precautions for all office equipment when using this scale Use only the AC adaptor power supply included with this scale To protect against electric shock plug the AC adaptor into a properly grounded wall outlet only The wall outlet should be near the scale and easily accessible Avoid using wall outlets controlled by wall switches or shared with other equipment Do not route the AC adaptor ...

Page 7: ...DENTIFICATION Platter Weighing Platform Adjustable Feet 4 Level Indicator Rate Card Under Platter Display Color Control Keys Alpha numeric Keys CE C Enter Decimal Point Zero Scroll Keys Carrier Scale Meter Control Keys Menu Selection Keys ...

Page 8: ...4 CHAPTER 1 INTRODUCTION CONNECTING WIRES CABLES METER Connect meter cable to meter Connect power cord to scale 1 3 Connect meter cable to scale 2 ...

Page 9: ... Bowes Diagnostic Center at 1 800 537 2488 Please be near your scale when you call Representatives are available Monday through Friday between 8 00 a m and 8 00 p m Eastern time Visit our website for the latest updates and frequently asked questions about Integra The Pitney Bowes Corporate page is at http www pb com When connected 1 Click on Mailing Systems 2 Click Product Support in the left hand...

Page 10: ...6 CHAPTER 1 INTRODUCTION ...

Page 11: ...nlisted Service Fees 12 Cancelling an Unlisted Service Fee 12 Applying Postage to a Specific Account 13 International 13 Standard Class 13 Entering ZIP Zone Codes 14 UPS 14 Using Special Features 15 Converting to Metric Weight 15 Generating Multiple Tapes 15 Recalling a Fee 16 Entering Weight Manually 16 Using the Scale to Count Like Parts 17 Using the Weight Hold Feature 17 Accessing Meter Functi...

Page 12: ... previous screen When entering alphabetic information such as names of countries or passwords you must use a combination of alphanumeric keys located on the righthand side of the scale and the color coded keys above them For example when sending mail to Spain at the Enter Country prompt First press and release the blue key Next press and release the S key The scale displays the countries that begi...

Page 13: ...tions are defined below Option Function Autoclear Class When on class information clears when you remove a mailpiece from the scale Autoclear Zone When on zone information clears when you Displays only when remove a mailpiece from the scale Autoclear Class is off Clear Zone New Class When on the zone clears when you select a new class Auto Weight Hold When on retains the weight of an item for a br...

Page 14: ...ion Description Configure Scale Install Scale Used to enter a ZIP Code during the installation process to establish the scale s geographic location Other Language When on prompts display in Spanish Inscriptions When on allows you to include an inscription in the meter imprint Accounting When on communicates with connected mail data system about account data When off communicates with connected met...

Page 15: ...plays and the fees menu appears 4 Either select a fee or ignore these choices If you select a fee its cost is added to the postage amount and the new total displays If your scale is connected to a meter that supports electronic delivery confirmation you have the option of selecting this service from the scale for certain classes of mail When you press the Tape or Meter Set keys on the scale the me...

Page 16: ...o decimal point the scale interprets the amount as 0 03 Press and release then press and release for 3 00 The amount displays at the bottom right of the screen 3 Press Enter The scale shows the total postage amount and displays the Dollar Add amount in the fee list 4 Press the Meter Set key to transfer postage to the meter OR press the Tape key to generate a meter tape To cancel the Dollar Add amo...

Page 17: ...air With the scale in ready mode and weight on the scale 1 Press the USPS key and select International 2 Select Air 3 Select letters Enter Country appears 4 See Entering Alphabetic Information page 8 to enter the name of the country A list of countries starting with the letter you entered appears Enter the second letter of the country in the same way to reduce the number of choices that appear Wit...

Page 18: ...tage amount and options for more services display With the scale in ready mode 1 Press the UPS key A list of selections displays 2 Make your selection The screen prompts you to Select ZIP Select Zone 3 Select one and make other selections as needed When you have finished making selections the postage field shows the total shipping charge UPS Entering ZIP Zone Codes Note To change an incorrectly en...

Page 19: ...he message For Export Forms also displays 5 Press CE C once to return to scale functions 6 Press CE C again to return to the class display With weight on the scale 1 Select a class and apply fees if desired 2 Type the number of tapes you want to print Do not press enter If you do the scale interprets the number you typed as additional postage 3 Press the Tape key The meter sets and the mailing mac...

Page 20: ...ion allows you to enter the known weight of an item without putting the item on the scale You can then generate a tape on the meter and apply it to the mailpiece 1 Press Scale Functions key 2 Select Manual Weight Entry 3 When prompted enter the weight The numbers display from right to left as on a calculator For example For 4 lbs 2 oz enter 4 0 2 0 press Enter For 3 lbs 2 5 oz enter 3 0 2 5 press ...

Page 21: ...er Add parts until the scale prompts you to enter the number of parts in the sample 4 Enter the quantity via the numeric keypad press Enter The display shows the total number of parts their combined weight and their average individual weight If you add or remove items parts and weight fields adjust accordingly To exit Parts Count remove parts from scale and press CE C If you used a container remov...

Page 22: ...your selections transfer postage to the meter in the usual way To exit manual weight hold wait a few seconds until the hold feature times out or press Zero or to cancel the entire transaction press CE C To enable automatic weight hold feature for every transaction 1 Press the Setup key 2 Select Auto Weigh Hold to turn the feature on 3 Select Exit 4 Select Save changes or to exit without saving sel...

Page 23: ...t displays the account number the amount of money in the account and the number of pieces processed against that account Choose Select Account to pick from a list of other available account numbers Choose Clear Account to clear value and pieces information at the end of a reporting period Press CE C twice to return to the ready screen Must be turned on in Supervisor Setup Select Inscriptions to di...

Page 24: ...20 CHAPTER 2 USING YOUR SCALE ...

Page 25: ...21 Integra 5 User Guide CHAPTER 3 TROUBLESHOOTING Clearing Error Messages 22 Diagnosing Problems 22 ...

Page 26: ...o previous menu 2 Press CE C a second time to return to the beginning of the transaction If the error does not clear call the Pitney Bowes Diagnostic Center at 1 800 537 2488 You may be able to diagnose and correct problems yourself by referring to the symptoms vs recommendations chart on the next page If performing the suggested action is not successful call the Pitney Bowes Diagnostic Center CLE...

Page 27: ... Zero key return to zero scale platter Scale displays Out of calibration or Check for foreign matter under scale zero wgt only mechanical inter platform Call the Diagnostic Center ference Scale display does Platform incorrectly Ensure platform correctly seated Check for not reach five seated or mechanical foreign matter under platform pounds interference Inconsistent A Air currents moving Move sca...

Page 28: ...24 CHAPTER 3 TROUBLESHOOTING ...

Page 29: ......

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