Pitney Bowes DM800 Series, Operator'S Manual

Page: 175 / 210

SV61162 Rev. C 10-13
DM800™ Series Digital Mailing System Operating Guide
Weighing Problems
Possible Causes Solution
Scale does not
return to zero
or postage
weights are
erractic
continued
For MP Series External Weighing
Platform scales:
The scale top cover may not be
seated properly on the scale.
4. If you do not have a screwdriver, lift
the corner and adjust the leg(s) until
the bubble is centered in the circle.
5. Replace the top cover and test the
scale.
To test the scale:
1. Place a piece of mail of known weight
and correct postage on the scale.
2. Press the Mode key.
3. Select Attached Scale ; “Attached
Scale Mode” appears on the control
center screen.
4. Press the Class key and enter a class.
5. Press the Enter key.
6. Check to see that the correct postage
amount appears on the screen.
Mail may be touching another
surface or object.
Make sure you center the mail on the
scale and check to be sure it is not touch-
ing any other surface or object.