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Pitney Bowes ADDRESSRIGHT DA950, Operator'S Manual

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6-2

Troubleshooting Your Printer

 Problems and 
Solutions

Before calling Pitney Bowes or your Local Rep re sen ta tive, 
look for your problem below. If you can solve the problem 
yourself, you will be able to resume printing sooner.

 Feed 
Problems

Problem  

 Intermittent Feed

Reason: 

Feed Ramp not used.

Solution: 

The feed ramp adds a gentle slope to the 
stack and helps feeding. If you're using the 
ramp, check the H-Block gap for proper 
separation. Also make sure the feed ramp is 
centred under the ma te ri al. See pages 3-2, 
3-3, and 3-4.

Reason: 

Dirty feed rollers.

Solution: 

Clean the feed roller with alcohol. DO NOT 
use any other solvents or detergents. They 
could damage the feed rollers.

Reason: 

Paper dust present (yellow or white resi-
due), blocking feed sensor. 

Solution: 

Clean sensor with compressed air (see 
page 5-3).

Reason: 

Too much material in feeder (too heavy). 
Weight of stack must be 18lbs. or less.  

Solution: 

Remove some material from stack. 

Reason: 

Media out of specification. 

Solution: 

Refer to Appendix B - Specifications. 

Reason: 

Media sticking together.  

Solution: 

Fan media before loading. 

SV61183 Book.indb   6-2

SV61183 Book.indb   6-2

6/9/2004   9:16:59 AM

6/9/2004   9:16:59 AM

Summary of Contents for ADDRESSRIGHT DA950

Page 1: ......

Page 2: ...n radiate radio frequency energy and if not installed and used in accordance with the users manuals may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense CAUTION Changes or modifications to this equipment not expressly app...

Page 3: ...Locations 1 9 Chapter 2 Setting Up Your DA950 Printer Choosing a Location 2 2 Assembling the Printer 2 3 1 Install the Feeder 2 4 2 Install the Shock 2 5 3 Install the Side Guides 2 6 4 Install the Feed Ramp 2 6 5 Connecting the Parallel Cable or USB Cable 2 8 6 Connect the Power Cord and Turn ON 2 9 7 Install the Bulk Ink Assembly Optional 2 10 8 Install the Print Cartridge s 2 10 Chapter 3 Print...

Page 4: ...ing the DA950 Printer From a Windows Application 4 3 About Envelope Designer Plus 4 4 Making the DA950 the Default Print Driver 4 4 Accessing the Print Driver 4 4 The General Tab 4 5 Printing Preferences 4 6 The Paper Tab 4 6 The Feautures Tab 4 8 The Advanced Tab 4 10 Chapter 5 Printer Maintenance Replacing the Print Cartridges 5 2 Removing Old Print Cartridges 5 2 Installing New Print Cartridges...

Page 5: ...Feed Problems 6 2 Print Quality Problems 6 3 Interface Problems 6 6 Motor Problems 6 6 Other Problems 6 6 Appendix A Using the Control Panel Menus Using the Control Panel A 2 Using the Menus A 3 Using the Main Menu A 5 1 Address Layout A 7 2 Print Quality A 9 3 Font Selection A 10 4 Barcode A 11 5 Address Recovery A 12 6 Clear Counter A 13 7 Job Settings A 13 8 Conveyor Time A 14 9 Image Overlay A...

Page 6: ...A 22 7 Transport Speed A 23 8 Postal Bundle Brk Break A 23 9 Pre Purge A 25 10 Feed Gap A 26 11 ROM Revision A 26 12 Print Head Size A 27 Using the Service Menu A 28 1 Adjust Print A 28 2 Test System A 33 3 Test Display A 33 Appendix B DA950 Specifications Equipment Specifications B 2 Material Specifications continued B 6 Appendix C Glossary Glossary C 1 Index Index I 1 ...

Page 7: ... supplies and where to get more information about using your DA950 In this chapter Welcome to the DA950 Printer 1 2 Using This Guide 1 2 System Requirements 1 3 Getting Help 1 4 Ordering Supplies 1 4 Important Safety Notes 1 5 Printer Parts and Locations 1 7 Feeder Parts and Locations 1 9 ...

Page 8: ...ter from your software program and sending a mail job from your computer This section also contains instructions for setting printer preferences Chapter 5 Printer Maintenance Describes how change and look after Print Cartridges and how to keep the printer clean and functioning properly Welcome to the DA950 Printer The Pitney Bowes DA950 ink jet printer is used to print addresses graphics and other...

Page 9: ...ter will run at its best when your material conforms to our specifications Appendix C Glossary Explains the meanings of common terms used with ad dress printing equipment System Requirements To operate the DA950 with your computer your system must meet the following requirements CPU Pentium II or above recommended Memory 128 MB or more preferred depending on OS and software Operating System Window...

Page 10: ...oblems and their solutions If you need to call the Customer Care Center please have the following information at hand Product name DA950 Serial number See back of printer Nature of problem What happens and when does it happen The steps you ve already taken to solve the prob lem and the results Getting Help Pitney Bowes has made it easier than ever to order sup plies designed specifically for your ...

Page 11: ...unded machine can present a potentially serious shock hazard to the user DO NOT use an adapter plug on the power cord or wall outlet DO NOT remove the ground pin from the power cord DO NOT route the power cord over sharp edges or trap it between pieces of furniture Ensure that there is no strain on the power cord where it passes between the equipment walls or furniture Be certain the area in front...

Page 12: ...jam be sure the printer comes to a complete stop When removing jammed material avoid using too much force to protect yourself against injury and damage to the printer Use the printer only for its intended purpose For best performance use only Pitney Bowes approved supplied ink cartridges and cleaners In addition follow any specific occupational safety and health standards prescribed for your workp...

Page 13: ... components shown in this section Many of these compo nents are mentioned throughout the manual from setup to maintenance Top Cover Control Panel Transport Belts Height Adjustment Knob Print Head Holder Assembly Bank A Print Head Holder Assembly Bank B Entry Roller Assembly Exit Idler Roller Assembly ...

Page 14: ...1 8 Overview Printer Parts and Locations continued Teleco Connector Parallel Port Universal Serial Bus Port Power Switch ...

Page 15: ...lt Fence Inner Fence Extension Feeder Floor Assembly Feed Ramp Extension Feed Ramp Assembly Feeder Locking Knob Feed Rollers Media Support Wedge Inner and Outer Belt Fences Media Support Wedge Feed Ramp Extension Feeder Locking Knob Wire Form Adjustment Slide Feed Ramp Adjustment Bracket ...

Page 16: ...1 10 Overview Feeder Parts and Locations continued Feeder Locking Knob Media Support Wedge Inner and Outer Belt Fences Feeder Information Cable Assembly ...

Page 17: ...inter 2 3 1 Install the Feeder 2 4 2 Install the Gas Shock 2 5 3 Install the Side Guides 2 6 4 Install the Feed Ramp 2 6 5 Connecting the Parallel Cable or USB Cable 2 8 6 Connect the Power Cord and Turn ON 2 9 7 Install the Bulk Ink Assembly Optional 2 10 8 Install the Print Cartridge s 2 10 2 Setting Up Your DA950 Printer Chapter ...

Page 18: ... cable to reach NOTE A B parallel switches are not recommended for operation with this printer 2 Place the printer on a flat stable surface 3 Use a grounded dedicated outlet for the printer only Do not use an adapter plug 4 Avoid locations near direct sunlight excessive heat high humidity moisture or dust 5 Keep the entire system away from large motors or other appliances that might disturb the po...

Page 19: ...d feeder Once you ve placed the printer and feeder in a suitable location assemble the printer and feeder components in the following order NOTE Do not plug the printer into the power source until you ve completed steps 1 4 1 Attach the Feeder 2 Install the Gas Shock 3 Install the Side Guides 4 Install the Ramp 5 Connect the parallel or USB cable 6 Attach the power cord and turn the printer ON 7 I...

Page 20: ...tall the Feeder A Prop the printer cover open B Plug the feeder information cable into the receptacle on the printer Slots to attach feeder C Lift the feeder and slide the tangs into the slots on printer Push the feeder down until it locks into place ...

Page 21: ...d secure with the bolt provided B Snap the shock onto the bolt as shown in the picture at right C Snap the other end of the shock onto the bolt inside the printer cover Properly installed shock D Push in the plastic end caps to lock the shock onto each ball attachment NOTE This cap must be pulled open to remove the shock ...

Page 22: ...nd left side guides to the printer Assembling the Printer continued 4 Install the Feed Ramp A Remove the quick release pin at the bottom of the feed ramp Installing the left side guide Installing the right side guide B Slide the wire form adjustment slide onto the adjustment bracket ...

Page 23: ...2 7 Setup Assembling the Printer continued C Line up the feed ramp on the feeder floor Reinsert the quick release pin to lock the feed ramp in place D Slide the media support wedge onto the feed ramp ...

Page 24: ...cure the cable in place Use the two wire clips located on each side of the Parallel connector to snap into the tabs on the cable C Align the other end of the cable to the connector on the computer and push into the port D Secure the cable in place Use the thumb screws on the cable connector to screw into the connector on the computer USB Cable A Align the squarer end of the USB cable to the USB po...

Page 25: ...Parallel cable and power cord connections USB cable and power cord connections Once you ve connected the cable press the printer s power switch to the I ON position The switch is located next to the power cord receptacle When you turn the printer on The LCD menu displays that the printer is initializing After a few seconds the printer will automatically go ON LINE You can tell if the printer is ON...

Page 26: ...he bulk ink assembly Tighten the nuts around the premounted screws B Slide the bulk ink assembly onto the hooks at the back of the printer adjacent to the power switch 8 Install the Print Cartridge s The printer uses Print Cartridges which you must now install before you can print Follow the instructions in Chap ter 5 Maintenance to install the new cartridges ...

Page 27: ... 1 Set the Separator Gap 3 2 2 Center the Feed Ramp Under the Material 3 4 3 Set the Feed Angle 3 5 4 Set the Feed Ramp Length 3 5 5 Position the Side Guides 3 6 6 Load Material 3 7 7 Adjust the Media Thickness Knob 3 8 8 Output Stacker 3 9 9 Print a Test Piece 3 9 10 Set the Print Head Position 3 10 11 Adjust the Takeaway Rolller Tension 3 11 Chapter 3 Printer Basics ...

Page 28: ...erial that falls within our published specifications See Appendix B for complete material specifications 1 Set the Separator Gap Whenever you switch from one material type to another you need to set the gap between the separators and the feed roller before printing begins There are three positions of the H Block Lever fully down adjusted to media thickness ready to operate Lever midpoint not adjus...

Page 29: ... wears out turn the nut to the next setting This will extend the life of the feed roller If the material extends partially under the front H Block as in the example above you could temporarily move the material under both separator fingers of the front H Block and set this too This may help with separation and feeding of difficult material Filled Envelopes Try setting a slightly wider separator ga...

Page 30: ...under the Material A Loosen the Wireframe Clamp Knob B Place a sample piece of material in the feed area up against the rear wall Center the feed ramp under your sample piece of material Be sure to set the ramp in a postion where the material rests on the ramp ...

Page 31: ...ee angle Light material adjust to a high angle To make the adjustment A Make sure the wire form adjustment slide is loosened B Move the feed ramp up or down as required C Tighten the adjustment slide to secure the ramp 4 Set the Feed Ramp Length Extend the feed ramp if you are running a longer piece of material A Loosen the feeder locking knob B Pull the feeder extension out C Tighten the feeder l...

Page 32: ... almost touch the stack of material Check that there s about 1 16 inch 1 5mm clearance between the guides and the stack NOTE Proper clearance is important If you push the side guides tight up against the stack they could retard feeding and cause jams If the clearance is too great pieces could skew as they feed into the printer Sideguides ...

Page 33: ...Shingle the stack as you load it into the input area Begin with just a few envelopes to start the stack and get the proper contour then add several more pieces Then add the remainder of the stack Envelopes should be stacked to feed with the left or right edge first Booklets should be stacked to feed with the sealed edge leading or stacked with the sealed edge placed to feed first Catalogues should...

Page 34: ... be run NOTE All material in a run must be the same thickness For 1 16 1 5mm thick material start half way For 1 8 3mm thick material start with setting all the way at the Thick side clockwise Setting Up A Job continued Thick Material Thin Material IMPORTANT Adjusting the media thickness knob too far counterclockwise may cause smearing or jamming 2 While running test samples close the gap turn kno...

Page 35: ...fore you buy them in quantity and attempt to run a print job 8 Output Stacker An optional high capacity power stacker is available for your printer Contact Pitney Bowes for more information 9 Print a Test Piece A Make sure material is loaded properly Or you can use a single test piece if you d like to check that your setup adjustments are OK B Turn the printer ON The ON OFF switch is located on th...

Page 36: ...r the area you wish to print on the media D Tighten the Clamp Knob to secure the bank in place E Repeat steps B D for the other print head F Close the main cover G Put media in the printer and then press the Test Envelope button to print a test address H Check that this is the location required for printing on the media Redo the above steps to make further adjustments to the location if necessary ...

Page 37: ... settings A Lift the printer cover B Grasp the blue adjustment lever and pull it out of its current setting C Turn the adjustment lever and line it up with the appropriate tension setting hole D Push the lever until it is seated firmly in the hole for the tension setting Loosest tension setting Tightest tension setting Adjustment lever ...

Page 38: ...12 Basics ...

Page 39: ... printer from a computer application and using the DA950 printer driver In this chapter Installing the Printer Driver 4 2 Selecting the DA950 Printer From a Windows Application 4 3 About Envelope Designer Plus 4 4 Making the DA950 the Default Print Driver 4 4 Accessing the Print Driver 4 4 The General Tab 4 5 Printing Preferences 4 6 ...

Page 40: ...nter about the settings you want to use in your print job If you have not previously installed the printer driver on your computer refer to the installation instructions fur nished with it The printer drivers are contained on the Envelope Design er Plus CD Select printer drivers from the initial screen and follow the on screen prompts The product code is on the label sheet contained in the pack In...

Page 41: ...0 printer and open the file you want to use 2 From the File menu select Print The Print dialogue box appears 3 Click on the arrow in the printer Name box A drop down list box appears containing the names of the available printers The illustration below shows a typical print dialog box Selecting the DA950 Printer From a Windows Application 4 Click OK to send the job to the printer Once you ve made ...

Page 42: ...river 1 From the Start Menu select Settings 2 Click on Printers 3 Right Click on the Pitney Bowes DA950 icon 4 Click on Set as Default Printer A check mark appears next to the Pitney Bowes DA950 icon Accessing the Print Driver 1 From the Start Menu select Settings 2 Click on Printers 3 Right click on the Pitney Bowes DA950 icon 4 Click on Properties The Printer Properties dialog box displays as sh...

Page 43: ...e Windows 2000 and XPS environments The window displays information about your printer and allows you to enter its location and any comments Click on Print Test Page to test printer operation Click on Printing Preferences to set up advanced op tions The Printing Preferences window displays as shown on the next page ...

Page 44: ...ab options allow you to select the envelope size and to identify the way the envelope will enter the printer Paper Size This refers to the size of the envelope you plan to use for your mailing The DA950 handles a wide range of enve lope sizes Use the drop down menu to make your selection ...

Page 45: ...o print the destination address in the standard location on the envelope Inverted Refers to feeding an envelope in backwards i e rotating it 180 degrees from the normal position When an envelope is inverted on the DA950 printer it is oriented so the flap side is down and the flap edge faces the back of the printer Select Inverted when you want to print a return address and or when you are printing...

Page 46: ...a feed delay select the printing quality and turn on memory overlay Feed Delay Use the Feed Delay feature to increase or decrease the time between the printing of envelopes This feature is especially helpful when you are having a problem with ink smearing Increasing the Feed allows the ink to set before the next envelope is printed ...

Page 47: ...Executive 600 dpi slowest printing best quality shortest ink life Letter 300 dpi Draft 200 dpi Super Draft 150 dpi fastest printing lightest characters longest ink life Memory Overlay Memory Overlay feature improves printer performance by storing graphics from the envelope design in the printer s memory Memory Overlay is active when a check mark ap pears in the Memory Overlay check box Click on th...

Page 48: ...pe feeding at certain points in the printing process Options include Pause on Tray Break This option allows you to remove printed envelopes desig nated for a given tray from the printer and place them into the tray Pause on Package Break This option allows you to remove a given number of printed envelopes from the printer and bundle them into a pack age ...

Page 49: ...ouble free In this chapter Replacing the Print Cartridges 5 2 Prolonging the Life of Print Cartridges 5 6 Cleaning 5 7 Preventive Maintenance 5 7 Print Quality Problems 5 7 Cleaning the Sensor 5 8 Cleaning the Exit and Entry Idler Rollers 5 9 Cleaning the Wipers 5 10 Cleaning the Transport Belts and Floor Assembly 5 10 ...

Page 50: ...ave to be changed soon The On Line indicator will flash to remind you of the situa tion Use the following steps to remove used or damaged Print Cartridges 1 Make sure the printer is OFF LINE With the printer on press the On Line key until the indicator light above the key goes out 2 Lift the main cover 3 Grasp the blue cartridge latch and lift it up The cartridge will pop loose 4 Hold the handle o...

Page 51: ...ner by peeling the top cover off Be careful not to touch the copper ribbon Replacing the Print Cartridges continued 5 Raise the latch all the way up on the Head Print Assembly Hold the cartridge from the notched handle on top of the cartridge Gently insert the cartridge down at approximately a 45 degree angle into the cradle 4 Gently remove both pieces of tape covering the ink nozzles on the Print...

Page 52: ...ter replacing a Print Cartridge Make a test print after replacing a Print Cartridge If stepping or misalignment is apparent realign the cartridges using the Adjust Print function described on page A 26 Removing the Old Bulk Ink Cartridges 1 Make sure the printer is OFF LINE With the printer on press the On Line key until the indicator light above the key goes out 2 Lift the main cover 3 Grasp the ...

Page 53: ...ables through the notches on either side of the bulk ink assembly as shown at right Route cables here Route cables here 3 Lift the printer cover and route the cables through the notch as shown at right 4 Plug the nozzle on the cable into the print cartridge 5 Gently remove both pieces of tape covering the ink nozzles on the print cartridge 6 Lift the blue tab and slide the cartridge into place Rep...

Page 54: ...Print Heads assembly See page 5 2 for information on removing the Print Cartridges NOTE Keep the Print Cartridge in order or numbered otherwise the counter for the percent ink remaining will give false information 2 Remove any excess ink on the nozzles 3 Clean any ink buildup on the rubber seal of the Cartridge Capping Assembly to prevent it from obstructing the nozzles 4 Install the Print Cartrid...

Page 55: ...n the proper directions Install a new Print Cartridge page 5 3 Preventive Maintenance CAUTION Clean Print Cartridges ink sur faces and covers with plain water only Water works best Clean all rubber rollers with isopropyl dena tured or rubbing alcohol only Use of any other cleaning solvents will dam age the rollers Keep petroleum based cleaning solvents away from rubber or plastic parts Anything bu...

Page 56: ... the eye of the sensor causing misfeeds of media Periodically use com pressed air to blow dust from the sensors For caked on dust use a Q tip to remove the dust from the eye of the sensor NOTE The lower half of the sensor is seen through the holes in the floor Upper sensor Lower sensor ...

Page 57: ...ations of the printer the Exit Idler Roll ers and Entry Rollers will accumulate a buildup of ink wax etc which will require removal or the idlers will leave marks on the media Use water to dampen a soft cotton cloth to remove the ink from the rollers Entry rollers Exit idler rollers ...

Page 58: ... Assembliy to the front or rear to gain clearance to swivel the assembly fully back 3 Use water to dampen a soft cloth to remove any ink wax clay etc and keep the wipers clean Cleaning the Transport Belts and Floor Assembly Ink will get sprayed on the transport belts and the floor assembly from all the purging setting up and printing records etc Eventually enough ink will accumulate on the Transpo...

Page 59: ...ms 6 2 Print Quality Problems 6 3 Interface Problems 6 6 Motor Problems 6 6 Other Problems 6 6 Chapter 6 Troubleshooting Your Printer This chapter lists some common printer problems and offers suggestions on how to fix them In this chapter ...

Page 60: ...on Also make sure the feed ramp is centred under the material See pages 3 2 3 3 and 3 4 Reason Dirty feed rollers Solution Clean the feed roller with alcohol DO NOT use any other solvents or detergents They could damage the feed rollers Reason Paper dust present yellow or white resi due blocking feed sensor Solution Clean sensor with compressed air see page 5 3 Reason Too much material in feeder t...

Page 61: ...3 4 Reason Media thickness knob set too thick Solution Reduce setting See page 3 8 Reason Media out of specification Solution Refer to Appendix B Specifications Reason Media sticking together Solution Fan media before loading Problem No Print Reason Ink cartridge problem Solution Purge ink cartridge see page A 25 Clean cartridge jets with soft cotton cloth and water in the direction shown Change t...

Page 62: ...p Reason Incorrect media thickness knob setting Also unsuitable material Solution Check whether media thickness knob is adjusted too high page 3 8 NOTE Print quality is less sharp when us ing Tyvek recycled or glossy media Problem Address Smudging Reason Incorrect media thickness knob setting Also ink may not dry on very high gloss material Solution Check whether media thickness knob is adjusted t...

Page 63: ...rinter s menu options is set to bold Solution Turn off bolding in software and or turn bold selection in printer menu OFF See Appen dix A for instructions If problem still exists call Pitney Bowes for service Problem Addresses Walking Reason Incorrect Address Setup Solution Count carriage returns and line feeds and adjust Lines Per Address to the same num ber Reason Address Termination should be F...

Page 64: ... too large a font size If the out of memory message appears try reducing the size of your art and limiting the number and size of your fonts Then turn the printer OFF then ON and retry Motor Problems Interface Problems Problem No Communications Printer Does Not Respond Reason Incorrect print driver bad parallel or USB cable bad printer controller board Solution Use DA950 print driver replace paral...

Page 65: ...y Solution Adjust the H Block to the thickness of the material you re running See pages 3 2 and 3 3 Reason Paper jam obstructing paper path Solution Clear obstructed path Reason Paper jam in exit roller area Solution Make sure exit rollers are rotating freely Reason Dirty paper feed sensor Solution Clean sensor with compressed air See page 5 8 Other Problems continued ...

Page 66: ...6 8 Troubleshooting Your Printer ...

Page 67: ...printer menus to control how your printed material looks This appendix describes each menu and its options In this appendix Using the Control Panel A 2 Using the Menus A 3 Using the Main Menu A 5 Using the Setup Menu A 16 Using the Service Menu A 28 ...

Page 68: ... Menu Press once for the Main Menu Press and hold for 2 seconds for the Setup Menu Press Menu and together for the Service Menu Use the buttons on the control panel to get to the printer menus define the print options run a print job and turn the printer on line and off line If you ve installed the DA950 printer driver on your com puter you ll normally perform these actions from within the applica...

Page 69: ...align the print cartidges NOTE The printer must be OFFLINE in order to access the menu options Using the Menus Using the Control Panel continued This Button Does This Enter Press to select the currently dis played menu option When in a menu press to scroll for ward through the menu options _ When in a menu press to scroll back wards through the menu options Test Envelope When the printer is OFFLIN...

Page 70: ...the list of menu options 4 When the appropriate menu option appears press the Enter button to display the choices associated with that option 5 Press or to scroll through the choices When an option has an asterisk in front of it it means that option is presently selected Upon receipt of the printer from the factory the asterisk is typically the default setting When you press the Enter button to de...

Page 71: ...yout 2 Print Quality 3 Font 4 Barcode 5 Address Recovery 6 Clear Counter 7 Job Settings 8 Conveyor Time 9 Image Overlay 10 Purge Print Head 11 Reset Ink Counter NOTE The settings you define in a Windows soft ware application override any settings you choose in the printer menus ...

Page 72: ... ON OFF C BAR WIDTH A GET ADDRESS B CLEAR MEMORY A LOAD B SAVE 1 ADDRESS LAYOUT 2 PRINT QUALITY 3 FONT 4 BARCODE 5 ADDRESS RECOVERY 6 CLEAR COUNTER 7 JOB SETTINGS 8 CONVEYOR TIME 9 IMAGE OVERLAY 10 PURGE PRINT HEAD 11 INK COUNT Using the Main Menu continued A FIRST IMAGE OVERLAY B CLEAR OVERLAY C PRINT OVERLAY FIRST NOTE If Orienta tion is set to Invert ed Address Layout option A will be Distance ...

Page 73: ...om the front of the printer Press the or buttons to increase or decrease the distance from 0 to 13 5 342mm Press the Enter button to select the desired measurement Distance to Right NOTE If Orientation is set to Inverted Address Layout option A will be Distance to right This menu item only appears when the Orienta tion is set to Invert It allows you to change the position of the record horizontall...

Page 74: ...ection is based on industry standard definitions for line spacing for each print pitch and style selected The printer will automati cally select the correct setting for the font and size of the characters being printed D Orientation The choices are Normal and Inverted Select Normal for most applications This tells the printer that the bottom edge of the material is against the Rear Chassis Assembl...

Page 75: ...he printer driver and override the control panel settings Executive This is the darkest of the four print qualities It prints at the slowest speed uses the most ink and delivers the best quality printout Letter Letter quality is used for envelopes that require a fin ished polished appearance Draft Draft quality will print documents fast and save ink Super Draft This is the lightest of the four and...

Page 76: ...r Stencil and Windmill B Size The font size internal or external can be set from 4 to 30 point C Width The font width is normal 100 thin 75 condensed 50 wide 125 or expanded 150 D Bold This is the darkest imprint because character stroke weight thickness of print is increased Use Bold to em phasize or highlight text in an address E Italic Italic characters have decreased stroke weight print at an ...

Page 77: ... last line of the address Off stops the barcode from printing B 5 Digit On Off Use this option to print a 5 digit barcode for a 5 digit ZIP Code NOTE Only a five digit barcode is printed for a 5 digit ZIP Code A Delivery Point Barcode cannot be gener ated from a five digit ZIP Code C Bar Width Use this option to increase the width or decrease the width of the bars generated for the USPS Postnet an...

Page 78: ...cters of the first line of the last address printed will be displayed on the LCD If NONE TO RECOVER appears there is no data in the memory to print Press the or buttons to scroll through the addresses When the desired address ap pears press the Enter button to print that address plus the remaining addresses in the buffer B Clear Memory Clear Memory should be selected before you start a new batch p...

Page 79: ...print jobs The options on this menu are A LOAD and B SAVE A Load Select this option to retrieve a previous job setup Press for more or for less to increase or decrease the desired job number Press the Enter button to select the desired option B Save Use this option to save the current envelope setup ad dress position barcode position number of lines per inch and so on The printer saves the setup a...

Page 80: ...or glossy or Tyvek media should also be consid ered when using a conveyer 9 Image Overlay This menu item is used in conjunction with the Over lay Printer Driver Use this option to print static text or graphics in the same location on every piece The Image Overlay option is best used for printing a company logo and return address A First Image Overlay This option saves the very first record or grap...

Page 81: ...at one or more of the Print Cartridges is less than 5 full and it must be changed relatively soon After new Print Cartridges are installed the Ink Count needs to be reset to stop the green LED from blinking This item displays the estimated amount of ink remaining in the print cartridge s Press the plus or minus button to scroll through the print cartridges 2 3 4 5 and 6 When the desired Print Cart...

Page 82: ...o the indicator above the button turns off Then press and hold the Menu button for two seconds to display the Setup Menu The Setup Menu options are 1 Stop on Feed Err Error 2 Feeder Signal 3 Lines Per Address 4 Line Termination 5 Hex Dump Mode 6 Language 7 Transport Speed 8 Postal Bundle Break 9 Pre Purge 10 Feed Gap 11 ROM Revision 12 Print Head Size ...

Page 83: ...BRK 9 PRE PURGE 10 FEED GAP 11 ROM REVISION 12 PRINT HEAD SIZE Using the Setup Menu continued NONE ON OFF CONTROL PULSE OFF SIGNAL ON QUICK OFF SIGNAL POLARITY NOTE To print a list of the Main Menu and Setup Menu settings press the Test button when ROM REV is displayed ENABLE DISABLE BREAK BREAK CHARACTER BREAK CHAR COUNT PAUSE TIME PURGE AT START PERIODIC PURGE PURGE INTERVAL NOZZLE KEEP ALIVE SE...

Page 84: ...ror oc curs when the Stop On Feed Error option is enabled the feeder signal will be cleared to stop the feeder A None This option disables the feeder signal B On Off Control This option turns a signal on whenever one or more re cords are in the buffer to be printed The signal is turned off once the last record in the buffer is being printed The signal will also turn off when an Early Feed Error oc...

Page 85: ...an op tion refer to page A 4 3 Lines Per Address Use this option to set the number of lines of text in the address field It can be set from 1 to 66 For instructions how to use the menus and select an op tion refer to page A 4 4 Line Termination This item allows the printer to interpret what the Line Termination end of a line of text is for different operat ing systems or software Choose from the v...

Page 86: ...n a single envelope When Hex Mode is en abled the same address will be printed on several en velopes 3 to 5 because Hex codes are two digits each separated by brackets Since a capital letter A is a Hex 41 there are 4 elements printed for each character of the address When reviewing addresses printed in Hex mode start from the end of the address and count backward toward the beginning of the addres...

Page 87: ...1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 0 1 2 3 4 5 6 7 0 16 32 48 64 80 96 112 D E C H E X MSB LSB You should keep a record of these setups and the num ber you assigned You can press the Test button to print out the current menu settings NOTE If your printer is attached to a computer use this menu to configure your printer so it is compatible with your computer s setup For instructions how to use the...

Page 88: ...RMAN ISO 4 UK ISO 60 NORW DAN ISO 11 SWED FIN ISO 15 ITALIAN ISO 17 SPANISH ISO 61 NORW DAN ISO 10 SWED FIN ISO 16 PORTUGUESE ISO 8859 Roman 8 WINDOWS LATIN 1 PC 8 CP 1250 B Inch Millimeter This option selects the printer Measurement system Inch or Millimeter C Menu Languages This option changes the LCD control panel menu to the language you want Supported languages are English German French Itali...

Page 89: ... print the rest of the records This allows time for bundling the presorted records together and separates the bundle from the next batch of records be ing sent to the printer Use the menus to customize the command to suspend operation and to set how long the printer must wait before it resumes operating Select the type of command the printer must receive be fore it stops feeding to set a gap betwe...

Page 90: ...I 90 in an ASCII Table NOTE Send the SOH ASCII 01 character to trigger a Postal Bundle Break C Break Char Count Set the number of occurrences the character or symbol must appear in succession before the printer can send a Postal Bundle Break signal This item can be set from 01 to 10 D Pause Time Set the length in seconds for the printer to sit idle before sending another piece of media This item c...

Page 91: ...on a piece Set the time to determine when to purge the ink cartridges The printer will pause for a few seconds after the purge pattern is printed Each timed interval begins from the last purge print pattern This item can be set from 020 to 240 seconds D Nozzle Keep Alive This option will randomly purge the individual nozzles of the print cartridges to keep the ink from clogging the nozzles and to ...

Page 92: ...nabling this option will disable the Selectable Gap set ting above For instructions how to use the menus and select an op tion refer to page A 4 11 ROM Revision This option is extremely useful whenever it is necessary to verify the Firmware Revision installed in the printer It is also useful to determine if your printer requires an upgrade The Maintenance Count which is the total number of print c...

Page 93: ...tridge being used with the printer Changing the Print Head Size alters how the percentage of ink used is calculated for the menu item 12 RESET INK COUNT For a standard cartridge select NORMAL CAPACITY If you use the high capacity ink reservoir system select EXTENDED CAPACITY For instructions how to use the menus and select an op tion refer to page A 4 Using the Setup Menu continued ...

Page 94: ...ction The other two functions available Test Sys tem and Test Display are primarily intended for use by a Pitney Bowes Service Representative 1 Adjust Print Use this function to adjust the alignment of the three print cartridges if stepped or misaligned prints are seen A Head 2 up down B Head 3 up down C Head 5 up down D Head 6 up down Use options A through D to vertically synchronize the individu...

Page 95: ...alue between 280 and 300 can be entered The higher the value the higher the relevant cartridge will print An Asterisk will appear in front of the new selection Press the Test button to print another Test Pattern The Test Pattern is printed using the entered selection When the correct numeral is selected the center Test Pattern will be one long zig zag line with hatch marks like the example below H...

Page 96: ... lines do not form long vertical lines for the whole bank of Print Cartridges Example Print out an adjust print Test Pattern by pressing the Test button while in the Adjust Print menu The printer will print a Test Pattern like the example below Head 2 misaligned horizontally In the example above the wide vertical line on the left and 18 thin vertical lines indicate Print Cartridge No 2 needs a hor...

Page 97: ...and move Head 2 left Press the Enter button to select the desired value An Asterisk will appear in front of the new se lection Press the Test button to print another Test Pattern This time the Test Pattern is printed using the entered selec tion Heads now aligned horizontally When the setting is correct the wide line and the set of 18 vertical lines form long vertical lines down the entire bank of...

Page 98: ...t Pattern by pressing the Test button while in the Adjust Print menu The printer will print a Test Pattern like the example below Edge of media Measure this distance The distance from the leading edge of the media to the leading edge of the heavy bar on the Test Pattern should be 1 2 inch If the measurement is incorrect change the offset set ting using the or buttons then press the Enter button to...

Page 99: ...ess the button to decrease motor speed 3 Test Display Use to help determine if the LCD display is not function ing properly Once you have selected Test Display from the Service Menu press Enter The display will scroll the alphabet in lower case and numbers across the top line and bottom line will scroll control characters and numbers defghijklmnopqrstuvwxyz 0123 _ 01234 Example of LCD display with...

Page 100: ...A 34 Printer Menus ...

Page 101: ...DA950 Specifications AppendixB This Appendix contains detailed hardware and material specifications for the DA950 printer In this Appendix Equipment Specifications B 2 Material Specifications B 5 ...

Page 102: ... voltages Fuse Type 2 x 2 Amp Slow Blow Power Consumption 126 Watts 430 BTU hr Agency Approvals Pitney Bowes certifies that the Address Printer complies with the Low Voltage Directive 73 23 EEC and the EMC Directive 89 336 EEC The product was tested in a typical configuration Interface Centronics Parallel and USB Control Language PCL5 modified Driver Compatibility Windows 2000 XP Address Recovery ...

Page 103: ... to 30 pt size Resident Font Enhancements Bold Expanded Outline Condensed Italic Downloadable Fonts Supports TrueType downloadable fonts User Definable Parameters Font Characteristics Address Placement Print Quality Throughput Maximum 30 000 pieces per hour depending on print mode media size number of address lines and bar code imprinting Throughput may vary depending on machine condition and oper...

Page 104: ...0 Noise Level Idle Mode 6 6 Bel A Operating Mode 7 3 Bel A Operator position no more than 65 dBa referenced to 20 µpa Recommended Usage Pitney Bowes has tested this machine under many differ ent conditions and recommends that you do not exceed the usage levels specified below Typical monthly usage is 500 000 pieces Maximum monthly throughput is 1 000 000 pieces NOTE Usage beyond these recommended ...

Page 105: ...ave no folds or bends The printable side may have a higher surface roughness than the non printable side Self mailers may be of C Z or 1 2 folded construc tion They may not exceed the maximum allowable thickness as specified on the previous page and must Material Specifications Approved Media The paper types listed below are approved for use with the DA950 Printer Please note that the dimensional ...

Page 106: ...19 9 Official 3 7 8 x 8 7 8 98 x 225 10 Official 4 1 8 x 9 1 2 104 x 241 11 Official 4 1 2 x 10 3 8 114 x 263 12 Official 4 3 4 x 11 120 x 279 14 Official 5 x 11 1 2 127 x 292 Monarch 3 7 8 x 7 1 2 98 x 190 C4 DIN C4 9 x 12 3 4 229 x 324 C5 DIN C5 6 3 8 x 9 162 x 229 C6 DIN C6 4 1 2 x 6 3 8 114 x 162 DL 4 3 8 8 11 16 110 x 220 be tabbed per postal regulations 1 2 and tri folds must be machine prod...

Page 107: ...AppendixC Glossary This Appendix contains a glossary of terms related to your Address Printer and Computer ...

Page 108: ...e up a language Clean print cartridge Describes the process of removing dried ink from the nozzles of the ink jet car tridge Configuration The settings used by the printer to communicate with the computer Also the internal settings in the printer that control the print job Control code The instructions sent to the printer to describe how to perform the print job Control panel The buttons and displ...

Page 109: ...ape character A special non printable character ESC used to instruct the printer to change printing options Escape sequence Commands sent beginning with the escape character that instruct the printer to change printing options fonts page orientation etc Feed gap Adjustable opening between the ends of the H Block Assembly fingers and the Feed Rollers so the media is fed one at a time Font A set of ...

Page 110: ...des a high quality document Lines per inch The number of lines printed in one vertical inch Menu directories The list of available printer controls that appear on the bottom of the LCD display A directory can contain other directories called sub directories Off Line A condition in which the printer will not respond to information sent from the com puter On line A condition in which the printer wil...

Page 111: ...container that holds ink for printing Print quality Refers to the resolution or level of sharpness of the printed image Printer driver See Drivers Record A collection of related fields that make up the name and address of an individual in a mailing list file Sans serif A font typeface that contains no serifs or finishing strokes on the top or bottom of the characters Helvetica and Arial are exampl...

Page 112: ...device detection for plug and play installation It also it supports daisy chaining and branching for hot plug and play capability without disturbing running applications USB also supports the SBP serial bus protocol which allows data transfers to PC peripherals SBP allows bigger files to be sent asynchronously across the bus There are several USB standards the latest of which 2 0 supports communic...

Page 113: ...Index ...

Page 114: ...2 A 3 CPU Recommended 1 3 D Distance to Bottom A 8 Distance to Right A 7 Downloadable Fonts B 3 E Electrical Specifications B 2 Envelope Designer Plus CD 4 2 Envelope Sizes Listing of B 6 Executive Print Quality A 9 F Feed Angle Setting 3 5 Fence Positioning 3 6 Gap Setting 3 3 Problems 6 2 Ramp centering under material 3 4 setting length 3 5 Roller Doesn t Move 6 6 File Menu Selecting Printer fro...

Page 115: ...tifeed Feeds Doubles 6 3 N No Communications 6 6 No Print 6 3 O Operating Systems that support DA400 1 3 Ordering Supplies 1 4 Orientation A 8 Output Stack Height 3 9 Out of Memory 6 6 P Paper Jam 6 7 Paper size selecting 4 6 Parallel Cable Connecting 2 8 Port Cable Length 1 3 Port Location of 2 8 Petroleum Based Cleaning Solvents 5 7 Phone Support 1 4 Physical Dimensions B 2 Power Cord Connecting...

Page 116: ...Printer From a Win dows Application 4 3 Separator Gap 3 2 Tips for Setting 3 3 Setup Adjustments Feed Fence 3 6 Media Thickness Lever 3 8 Separator Gap 3 2 Setup Menu ROM Revision Number A 28 Setup Menu Graphic A 17 Setup Menu Options ROM Revision Number A 28 Shingling Stack 3 7 Skew Avoiding 3 6 Smudging Address 6 4 6 5 Specifications Approved Media B 5 Cartridge Fonts B 3 Downloadable Fonts B 3 ...

Page 117: ...nt 6 6 Multifeed Feeds Doubles 6 3 No Communications Printer Does Not Respond 6 6 No Print 6 3 Out of Memory 6 6 Paper Out or Paper Jam 6 7 Unwanted Bolding 6 5 Tyvek Print Quality 3 9 U Unwanted Bolding 6 5 USB Cable Connecting 2 8 User Definable Parameters B 3 Using the Menus A 3 A 4 A 5 A 6 A 7 A 8 A 9 A 10 A 11 A 12 A 13 A 14 A 15 A 20 A 21 Using This Guide 1 2 W Web URLs for Product Support 1...

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