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TROUBLESHOOTING
Proper cleaning, maintenance and the use of clean, dry, quality fuel will prevent common operational problems. When your Pit
Boss®grill is operating poorly, or on a lessfrequent basis,the following troubleshooting tips may be helpful. For FAQ,pleasevisit
www.pitboss-grills.com
. You may also contact your local Pit Boss®authorized dealer or contact Customer Servicefor assistance.
WARNING: Always disconnect the electrical cord prior to opening the grill for any inspection, cleaning,
maintenance or servicework. Ensure the grill is completely cooled to avoid injury.
PROBLEM
CAUSE
SOLUTION
No Power Lights On
The Control Board
Not Connected To Power
Source
Ensureunit is plugged into a working power source. Reset breaker. EnsureGFCIisa minimum 10 Amp
service (see
Electric Wire Diagram
for accessto electric components) Ensureall wire connections are
firmly connected and dry.
FuseBlown On The
Control Board
Remove hopper accesspanel (see
Electric Wire Diagram
for diagram), pressin plastic tabs holding
the control board in place and carefully pull controller inside the hopper to releasecontroller. Check
the fuse for a broken wire or if the wire has turned black. If yes,fuse needs to be manually replaced.
Faulty Control Board
Control Board needs to be replaced. Contact Customer Servicefor a replacement part.
Fire in Burn Pot Will
Not Light
Auger Not Primed
Before the unit is used for the first time or anytime the hopper is completely emptied out, the auger
must be primed to allow pellets to fill the auger tube. If not primed, the ignitor will timeout before
the pellets reach the Burn Pot. Follow
Hopper Priming Procedure
.
Auger Motor Is Jammed
Removecooking components from the Main Barrel.Pressthe Power Button to turn the unit on and
inspect the auger feed system. Visually confirm that the auger is dropping pellets into the Burn Pot. If
not operating properly, call Customer Servicefor assistanceor a replacement part.
Ignitor Failure
Removecooking components from the Main Barrel.Pressthe Power Button to turn the unit on and
inspect the ignitor. Visuallyconfirm that the ignitor is working by placing your hand above the Burn
Pot and feeling for heat. Visually confirm that the ignitor is protruding approximately 13mm/ 0.5
inches in the Burn Pot. If not operating properly, call Customer Servicefor assistanceor a replacement
part.
Readout of actual
temperature will not
adjust
Grill probe dirty
Follow careand maintenance instructions.
Grill probe is broken
Grill probe needs to be replaced. Contact customer service.
Grill Will Not Achieve
Or Maintain Stable
Temperature
Insufficient Air Flow
Through Burn Pot
CheckBurn Pot for ash build-up or obstructions. Follow
Care and Maintenance
instructions for
ash build-up. Checkfan. Ensureit is working properly and air intake is not blocked. Follow
Careand
Maintenance
instructions if dirty. Checkauger motor to confirm operation, and ensurethere is no
blockage in the auger tube. Onceall the above steps have been done, start the grill, set temperature
to SMOKEandwait for 10 minutes. Checkthat the flame produced is bright and vibrant.
Lack Of Fuel, Poor Fuel
Quality, Obstruction In
Feed System
Checkhopper to checkthat fuel level is sufficient, and replenish if low. Should the quality of wood
pellets be poor, or the length of the pellets too long, this may causean obstruction in the feed system.
Removepellets and follow
Care and Maintenance
instructions.
Grill Probe
Checkstatus of grill probe. Follow
Care and Maintenance
instructions if dirty. Contact Customer
Servicefor a replacement part if damaged.
Grill Produces Excess
Or Discolored
Smoke
GreaseBuild-Up
Follow
Care and Maintenance
instructions.
Wood Pellet Quality
Removemoist wood pellets from hopper. Follow
Care and Maintenance
instructions to clean out.
Replacewith dry wood pellets.
Burn Pot Is Blocked
ClearBurn Pot for moist wood pellets. Follow
Hopper Priming Procedure.
Insufficient Air Intake
For Fan
Checkfan. Ensureit is working properly and air intake is not blocked. Follow
Careand Maintenance
instructions if dirty.
