ENGLISH
23
"ErH" Error Code
The Unit Has
Overheated, Possibly
Due To Grease Fire Or
Excess Fuel.
Turn the unit off, and allow grill to cool. Follow
Care and Maintenance
instructions. After
maintenance, remove pellets, and confirm positioning of all component parts. Once cooled, turn the
unit on, then select desired temperature. If error code still displayed, contact Customer Service.
"Er1" Error Code
Temperature probe wire
not making connection.
Remove hopper access panel (see
Electric Wire Diagram
for diagram), and check for any damage to
the Temperature Probe wires. Ensure Temperature Probe molex connectors are firmly connected, and
connected correctly, to the Control Board.
"ErP" Error Code
Unit Not Turned Off
Properly When Last
Connected To Power.
Safety feature prevents an automatic restart. Turn the unit off, wait two minutes, then turn the unit
on again. Turn Temperature Control Dial to SMOKE or desired temperature. If error code still displayed,
contact Customer Service.
Power Outage While
Unit In Operation.
"noP" Error Code
Bad Connection At
Connection Port
Disconnect meat probe from connection port on the Control Board, and reconnect. Ensure the meat
probe adapter is firmly connected. Check for signs of damage to the adapter end. If still failed, call
Customer Service for replacement part.
Meat Probe Damaged
Check for signs of damage to the wires of the meat probe. If damaged, call Customer Service for
replacement part.
Faulty Control Board
Control Board needs to be replaced. Contact Customer Service for a replacement part.
Grill Will Not Achieve
Or Maintain Stable
Temperature
Insufficient Air Flow
Through Fire pot
Check fire pot for ash build-up or obstructions. Follow
Care and Maintenance
instructions for ash
build-up. Check fan. Ensure it is working properly and air intake is not blocked. Follow
Care and
Maintenance
instructions if dirty. Check auger motor to confirm operation, and ensure there is no
blockage in the auger tube. Once all the above steps have been done, start the grill, set temperature
to SMOKE and wait for 10 minutes. Check that the flame produced is bright and vibrant.
Lack Of Fuel, Poor Fuel
Quality, Obstruction In
Feed System
Check hopper to check that fuel level is sufficient, and replenish if low. Should the quality of wood
pellets be poor, or the length of the pellets too long, this may cause an obstruction in the feed system.
Remove pellets and follow
Care and Maintenance
instructions.
Temperature Probe
Check status of temperature probe. Follow
Care and Maintenance
instructions if dirty. Contact
Customer Service for a replacement part if damaged.
Grill Produces Excess
Or Discolored
Smoke
Grease Build-Up
Follow
Care and Maintenance
instructions.
Wood Pellet Quality
Remove moist wood pellets from hopper. Follow
Care and Maintenance
instructions to clean out.
Replace with dry wood pellets.
Fire pot Is Blocked
Clear fire pot for moist wood pellets. Follow
Hopper Priming Procedure
.
Insufficient Air Intake
For Fan
Check fan. Ensure it is working properly and air intake is not blocked. Follow
Care and Maintenance
instructions if dirty.
Frequent Flare-Ups
Cooking Temperature
Attempt cooking at a lower temperature. Grease does have a flash point. Keep the temperature under
176°C / 350°F when cooking highly greasy food.
Grease Build-Up On
Cooking Components
Follow
Care and Maintenance
instructions.
