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"Err" Error Code
With
(AUGER) Icon
Flashing
Auger Not Primed
Before the unit is used for the first time or anytime the hopper is completely emptied out,
the auger must be primed to allow pellets to fill the burn pot. If not primed, the igniter will
timeout before the pellets ignite. Follow
Hopper Priming Procedure
.
Auger Motor Is
Jammed
Remove cooking components from the main barrel. Press the Power Button to turn the unit
on, turn Temperature Control Dial to SMOKE, and inspect the auger feed system. Visually
confirm that the auger is dropping pellets into the burn pot. If not operating properly, call
Customer Service for assistance or a replacement part.
"Err" Error Code
With
(IGNITER) Icon
Flashing
Igniter Not Working
Properly
Remove cooking components from the main barrel. Press the Power Button to turn the unit on
and inspect the igniter. Visually confirm that the igniter is working by placing your hand above the
burn grate and feeling for heat. Visually confirm that the igniter is aligned with the hole in the burn
grate, and open to light the pellets. If not operating properly, follow
Manual Start-up Procedure
to continue use of grill; however, call Customer Service for assistance or a replacement part.
Igniter Failure
Igniter needs to be replaced. Contact Customer Service for replacement part.
"Err" Error Code
With
(FAN) Icon Flashing
Insufficient Air Intake
For Fan
Check fan. Ensure it is working properly and air intake is not blocked. Follow
Care and
Maintenance
instructions if dirty.
Fan Not Working
Properly or Failure
Fan needs to be replaced. Contact Customer Service for replacement part.
"Err" Error Code
With Showing
"No Pellets" Icon
Lack Of Fuel, Poor Fuel
Quality, Obstruction In
Feed System, Jammed
Auger
Press and hold the Power button for 2 seconds to shut down then reconnect. Check hopper to
check that fuel level is sufficient and replenish if low. Should the quality of wood pellets be
poor, or the length of the pellets too long, this may cause an obstruction in the feed system.
Remove pellets and follow
Care and Maintenanc
e instructions.
"noP" Error Code
Bad Connection At
Connection Port
Disconnect meat probe from connection port on the Control Board, press and hold the Power button
for 2 seconds to shut down then reconnect. Ensure the meat probe adapter is firmly connected. Check
for signs of damage to the adapter end. If still failed, call Customer Service for replacement part.
Meat Probe Damaged Check for signs of damage to the wires of the meat probe. If damaged, call Customer Service
for replacement part.
Faulty Control Board
Control Board needs to be replaced. Contact Customer Service for a replacement part.
Grill Will Not
Achieve Or
Maintain Stable
Temperature
Insufficient Air Flow
Through Fire Pot
Check fire pot for ash build-up or obstructions. Follow
Care and Maintenance
instructions for ash
build-up. Check fan. Ensure it is working properly and air intake is not blocked. Follow
Care and
Maintenance
instructions if dirty. Check auger motor to confirm operation, and ensure there is no
blockage in the auger tube. Once all the above steps have been done, start the grill, set temperature
to SMOKE and wait for 10 minutes. Check that the flame produced is bright and vibrant.
Lack Of Fuel, Poor Fuel
Quality, Obstruction In
Feed System
Check hopper to check that fuel level is sufficient, and replenish if low. Should the quality of
wood pellets be poor, or the length of the pellets too long, this may cause an obstruction in
the feed system. Remove pellets and follow
Care and Maintenance
instructions.
Temperature Probe
Check status of temperature probe. Follow
Care and Maintenance
instructions if dirty.
Contact Customer Service for a replacement part if damaged.
Grill Produces
Excess Or
Discolored
Smoke
Grease Build-Up
Follow
Care and Maintenance
instructions.
Wood Pellet Quality
Remove moist wood pellets from hopper. Follow
Care and Maintenance
instructions to
clean out. Replace with dry wood pellets.
Fire pot Is Blocked
Clear fire pot for moist wood pellets. Follow
Hopper Priming Procedure
.
Insufficient Air Intake
For Fan
Check fan. Ensure it is working properly and air intake is not blocked. Follow
Care and
Maintenance
instructions if dirty.
Frequent Flare-Ups Cooking Temperature Attempt cooking at a lower temperature. Grease does have a flash point. Keep the temperature
under 176°C / 350°F when cooking highly greasy food.
Grease Build-Up On
Cooking Components
Follow
Care and Maintenance
instructions.
Summary of Contents for 10500
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