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11.3 Cleaning the Steam Mop
Do not clean the Steam Mop, components or accessories with petrol or
any other flammable liquids, solvents, etc.
Use only a moist cloth and mild detergent for cleaning the outside of the
Steam Mop.
After cleaning, wipe off the moisture with a dry cloth.
Do Not
place in water or liquid to clean.
12 Troubleshooting
PROBLEM
POSSIBLE CAUSE
SOLUTION
Unit fails to heat up.
Red Power Indicator Light
DOES NOT illuminate.
Unit is not plugged in.
Plug into electrical outlet.
Unit’s main power is not on.
Press On/Off Switch until it clicks ON
.
Household circuit breaker / Safety
Switch has tripped or blown a fuse.
Reset circuit breaker / Safety switch, or replace fuse. For
assistance, contact a licensed electrician.
Unit is damaged or otherwise in
need of repair.
Immediately cease use and unplug. Contact Customer
Service for assistance
Unit fails to heat up. Red
Power Indicator Light DOES
illuminate; green Heating
Indicator Light DOES NOT
illuminate.
No water in Water Tank / Boiler.
Refer to “Adding Water” section for adding water
procedure.
Unit heats up, but fails to
steam. Both red Power
Indicator Light and green
Heating Indicator Light DO
illuminate.
NOTE: Always allow sufficient
time for unit to heat up and
begin producing steam.
Mineral build-up in unit.
Refer to “Mineral Build-up” section for cleaning
procedure.
Unit is damaged or otherwise in
need of repair.
Immediately cease usage and unplug. Contact
Consumer Service for assistance. Refer Warranty Page.
Steam output is weak or
intermittent.
Water level in Water Tank / Boiler is
running low.
Refer to “Refilling” section for procedure on adding more
water.
Mineral build-up in unit.
Refer to “Mineral Build-up” section for cleaning
procedure.
Excessive moisture left on
floor during mopping.
NOTE
: It is normal for some
amount of moisture to be left
behind. Allow floor some time
to air-dry once mopping is
complete.
Microfiber Pad has become
saturated with moisture.
Remove pad and replace with fresh dry one. To
purchase additional Pads, contact Consumer Service
(see Warranty Page for contact details).
Boiler has been overfilled.
Filling Water Tank / Boiler with more than 250ml of water
interferes with steam production, resulting in excess
water droplets in the steam.
Drain some water out of Water Tank/ Boiler. Always use
included Measuring Cup to fill Water Tank / Boiler with
correct amount of water. Refer to “Refilling” section for
procedure on emptying and adding more water.
Floor surfaces appear cloudy
or streaky after steaming.
Microfiber Pad is dirty /
oversaturated.
Replace pad with clean dry one.
Hard water residue on floor.
Use distilled water only.
Unsuitable Surface for Steaming
Refer to Clause 9 for advice on surfaces.
