10
79
GB
Other Information
FAQs (Frequently Asked Questions)
Why have I lost some / all of my
channels?
• It happens sometimes if you have a weak signal. Usually it just means you’ll need to
re-scan your TV. Don’t worry, it is easy to do. And once you’ve done it, you should
get all the channels available to you. If problems persist you may need to get your
aerial checked. Talk to your retailer or contact your local aerial installer.
Why do I get ‘blocking’ on my digital
picture?
• In most cases, blocking is caused by a reception problem – either the signal is too
weak or there is some kind of interference. Talk to your retailer or contact your local
aerial installer.
• Blocking can also be caused by a digital signal that is too strong. If you are still
experiencing blocking and the signal is strong, consult your local aerial installer for
advice.
Can I watch my TV using a portable
set-top aerial?
• Some, but only a few, homes may be able to use a set top aerial. However, for a
much better reception, we strongly recommend that you use a rooftop aerial.
• If you do not have access to a rooftop aerial – for example, if you rent a flat and
the aerial is the responsibility of your landlord, or if you’re using a second TV in
the bedroom and don’t want the hassle and expense of using extension cables,
a set top aerial may be your only option.
Help
If you have any problems with your TV or require help then please check the following websites for information:
Norway: www.elkjop.no/service
Sweden: www.elgiganten.se/service
Denmark: www.elgiganten.dk/service
Finland: www.gigantti.fi/huolto
