Picomed NaturalPoint SmartNav 4, Manual

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Possible Causes
1. Improper software/ hardware installation.
2. Improper unit alignment.
Solutions (98SE, ME, 2000, XP)
If you connected the SmartNav unit before installing the software, do this:
1a. Shut down the software and wait 30 seconds. Unplug the SmartNav unit from your USB port. Then
plug the SmartNav back into your USB port, wait another 30 seconds and restart the software.
1b. Right click on My Computer. Go to Properties. Go to the Device Manager. Double click on USB
devices. If you see a device listed as SmartNav or TrackIR then this is not the problem.
1c. If you see a device listed as unknown or has a yellow and black "?" next to it, remove/uninstall that
device. Disconnect the SmartNav unit and reboot. After system restarts, unplug all extraneous USB
devices except the keyboard and mouse. Uninstall the NaturalPoint software.
Reboot two times. When the system restarts the second time, install the software again.
Reboot. After the system comes up, reconnect the SmartNav unit. The camera should now be recognized
and the Found New Hardware Wizard should start. Install the software drivers accordingly
2. Click the Advanced Settings button on your SmartNav software screen. Place a dot on your forehead or
place the ring accessory on your finger and aim the unit at the object you wish to track. Continue adjusting
the unit until a yellow dot appears near the center of the Data window.
Additional Solutions (XP systems only - System Restore)
If step (1c.) did not work, then you can try restoring your system to an earlier time period.
If there are no unknown USB devices in the device manager, unplug the camera and then uninstall the
software; otherwise, remove the unknown USB device first, then unplug the camera and uninstall the
software.
Click on start/programs/accessories/system tools and click on system restore.
Check the box next to restoring to an earlier point then click next. This will bring up a calendar and a list
of restore points. Go to the day before you had your problems and see if there is a checkpoint to restore to.
If not, then you will have to back up a day at a time until you find one then restore to that day. This will
clear your registry and reset your system to that day. Any installations of software or hardware since this
date will need to be reinstalled again.
Once the restore is done and system reboots, unplug all extraneous USB devices. Joysticks, etc... Leave
Mouse and Keyboard plugged in.
Reboot a second time.
Now begin the installation of the SmartNav from scratch.
Install the software first. Use the latest version from the download section of our website.
Plug in the SmartNav unit. The found new hardware wizard should start. Follow the Special Windows XP
Instructions at the beginning of the manual.
NaturalPoint SmartNAV Users Manual : Getting Started 07/03/2008 03:35:45 PM
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