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APPENDIX B

TROUBLESHOOTING

Problems with the Model 4100 can range from simply making sure the unit is plugged in to
lightning damage. This appendix is provided to help you pinpoint and solve functioning
problems. It is divided into the common areas where problems occur.

They are:

Communications / Dialout problems

Incorrect temperature readings

Microphone problems

Monitoring problems

The following pages describe problems in these areas, possible causes and solutions. If the
unit still does not work after you have tried the following solutions, call our Technical
Service Department at 610-558-2700 or follow the guidelines for sending the unit in for
repair.

Appendix B: Troubleshooting

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Summary of Contents for Sensaphone 4100

Page 1: ...SENSAPHONE Model 4100 User s Manual Version 5 41 PHONETICS INC LIT 0006...

Page 2: ...her manufacturers will not affect the applicability of the information in this manual Copyright 1998 by Phonetics Inc d b a SENSAPHONE Fifth Edition version 5 41 November 2004 Written and produced by...

Page 3: ...effect at the time the product is 1 damaged by extra neous cause such as fire water lightning etc or not maintained as reasonable and necessary or 2 modified or 3 improperly installed or 4 misused or...

Page 4: ...MITED WARRANTY EXCLUSIVE WARRANTY THE LIMITED WARRANTY OR WARRANTIES DESCRIBED HEREIN CON STITUTE THE SOLE WARRANTY OR WARRANTIES TO THE PURCHASER ALL IMPLIED WAR RANTIES ARE EXPRESSLY DISCLAIMED INCL...

Page 5: ...of or in connec tion with this Limited Warranty then any claims or suits of any kind concerning such disputes shall only and exclusively be brought in either the Court of Common Pleas of Delaware Coun...

Page 6: ...Sensaphone Model 4100 Instruction Manual iv...

Page 7: ...OR SEASONAL USE OR STORAGE 16 FCC REQUIREMENTS 17 CHAPTER 3 COMMUNICATIONS PROGRAMMING 19 DIAL OUT TELEPHONE NUMBERS 19 TONE OR PULSE DIALING 21 SPECIAL DIALING 21 RINGS UNTIL ANSWER TAD COMPATIBILITY...

Page 8: ...m Recognition 43 Dialout 43 Acknowledgment 44 PART TWO SAMPLE PROGRAMMING STRATEGY 45 Communications programming 45 Monitoring programming 45 EXAMPLES 46 APPENDIX A CHECKING YOUR 4100 FOR PROPER OPERA...

Page 9: ...s or floods Temperature in remote locations Humidity Equipment operation When an alarm condition occurs the Sensaphone Model 4100 will call out to 4 user programmed phone numbers to advise key personn...

Page 10: ...rations and examples to simplify its installation and programming Read this manual over at least once and experiment with the examples before starting your actual programming If there are any question...

Page 11: ...t install the Model 4100 near strong electrostatic electromagnetic or radioactive fields OPERATING ENVIRONMENT The Model 4100 should be installed and operated in a safe environment Do not place the un...

Page 12: ...is equipped with a replaceable rechargeable 2 2 Amp hour gel cell electrolyte battery The battery is recharged whenever the AC transformer is plugged into an outlet and the battery jumper is installe...

Page 13: ...ogrammed or interrogated Also the unit cannot dial out with an alarm STRAIN RELIEF A strain relief clamp is provided in the Model 4100 enclosure to prevent wiring from being pulled from the circuit bo...

Page 14: ...r modifying telephone lines The telephone line is wired to terminal screws 1 and 2 marked PHONE and threaded through the strain relief clamp To install the telephone line with your phone system plug t...

Page 15: ...nd the size of the room During an alarm dial out the microphone allows four 4 second intervals to listen in to the Model 4100 s location During a call in for a status report the microphone allows you...

Page 16: ...voltage or current to the Model 4100 NOTE Be aware of where you are placing the wires that lead from the sensors to the unit Avoid running the wires near electrical devices that use high voltage or cu...

Page 17: ...h dry contact input If the AUX TEMP input is used as a temperature input it is only used in a status report and WILL NOT initiate a dial out process If the AUX TEMP input is used as a fourth dry conta...

Page 18: ...ODEL 4100 FOR SEASONAL USE OR STORAGE If you plan to employ the Sensaphone as a seasonal watchdog i e only during the winter or summer months you must disconnect all wires from the unit completely to...

Page 19: ...l be notified as soon as possible You will be informed of your right to file a complaint with the FCC The telephone company may make changes in its facilities equipment operations or procedures where...

Page 20: ...ions Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment...

Page 21: ...petitions Maximum number of calls All programming is done using the local keypad Below is a representation of the Model 4100 keypad Model 4100 keypad DIAL OUT TELEPHONE NUMBERS The Sensaphone Model 41...

Page 22: ...police fire medical will not respond to automatic voice messages Check with your local municipal services To program a dialout Phone number 1 Press the SET key 2 Press a number key 1 4 of the Phone n...

Page 23: ...100 has provisions for special dialing sequences There are three keys that represent special functions when used within a Phone number The PAUSE key represents a 4 second pause in dialing It is used m...

Page 24: ...ts allowed Below is an example of a dialout phone number calling to a beeper Note that more than one pause may be needed It is advisable to test a phone number dialing to a beeper more than once Beepe...

Page 25: ...100 recognizes that a call was made and activates a 3 minute internal timer This allows you 3 minutes to call back and get the unit instead of the answering machine 5 Call back within 3 minutes The 41...

Page 26: ...to prevent unauthorized access to the Model 4100 s programming Locally when the security code is employed it will lock the keyboard not allowing the programmed parameters to be changed or the unit to...

Page 27: ...D number can be up to 32 digits long It is usually the telephone number where the unit is installed The ID should be programmed AFTER all the sensors are wired to the unit in their normal state Progra...

Page 28: ...4100 will recite the digits as they are pressed 4 Press ENTER The 4100 will say Enter When you interrogate the ID number the 4100 will say Hello this is telephone number and then beep to indicate that...

Page 29: ...100 will wait after an alarm is recognized before it starts the dialout sequence The Model 4100 will wait 30 seconds after an alarm condition exists before it makes a phone call This time is only for...

Page 30: ...Sensaphone Model 4100 Instruction Manual 28...

Page 31: ...abled input will respond to an alarm and allow dialout A disabled input will not initiate a dialout This command is useful while you are wiring your inputs see pages 9 10 or at any other time you woul...

Page 32: ...he ID number 1 Press the WHAT IS key 2 Press the ID key The Model 4100 will say Hello this is followed by a recitation of the programmed ID number and a status report See Chapter 5 page 34 for a more...

Page 33: ...he WHAT IS key 2 Press the HIGH TEMP key to check the high temperature limit Press the LOW TEMP key to check the low temperature limit If the high or low temperature alarm is enabled see below the 410...

Page 34: ...ogrammed limit in degrees see Temperature Limits above If the high or low temperature alarm is disabled the 4100 will say Off and then recite the programmed limit in degrees AC POWER MONITORING ENABLE...

Page 35: ...d start the dialout sequence The default setting is 100 seconds You may program the power recognition time from 1 to 199 seconds To program the power recognition time 1 Press the SET key 2 Press the E...

Page 36: ...en in to on site sounds See Chapter 3 Listen In Time for settings NOTE Disabling the sound alarm does not affect listen in capability To enable disable the high sound alarm 1 Press the SENSOR ON OFF k...

Page 37: ...makes the microphone the LEAST sensitive to sound The default value is 8 To increment the sound alarm sensitivity by 2 1 Press the SENSOR ON OFF key 2 Press the ID key The 4100 will recite a number v...

Page 38: ...Sensaphone Model 4100 Instruction Manual 36...

Page 39: ...key 5 on the touch tone phone keypad three times The Model 4100 will say Warning message received by telephone number last number dialed The unit will then hang up and stop the dialout sequence If yo...

Page 40: ...s 70 degrees Current temperature OK Temperature alarm condition Other responses The temperature is high low Two Says this only if a remote temperature sensor is attached to the AUX TEMP input The temp...

Page 41: ...y contact output and a manual override switch for the output signal and LED status See Appendix B for accessory information WIRING THE OUTPUT CONTROLLER To wire the Output Controller to the 4100 1 Wir...

Page 42: ...Sensaphone Model 4100 Instruction Manual 40...

Page 43: ...limits without causing an alarm dialout 6 Set high and low temperature limits Be careful not to set the temperature limits too close to normal room temperature to avoid dialouts for minor temporary ch...

Page 44: ...el 4100 can operate on the same phone line as other telephone answering devices such as a modem or answering machine Enable this feature only if an answering device in on the same phone line as the 41...

Page 45: ...e preprogrammed to recognize an alarm at 200 milliseconds The AUX TEMP Input 4 is preprogrammed to recognize after 3 seconds 3 If the condition lasts the recognition time the 4100 considers it a valid...

Page 46: ...ive the touch tone code within 5 seconds it recites the following and then hangs up Dial telephone number 555 5674 within 60 seconds If the call was answered the receiver must call the unit back withi...

Page 47: ...e 4100 Next possible alarm situations that you may encounter in your own application are given to explain the process by which the 4100 will respond This section does not provide all the possible circ...

Page 48: ...n sensor placed on the floor detects this and trips an alarm Input 1 is enabled so the unit enters the dialout sequence Dialout 1 The Model 4100 waits 30 seconds preprogrammed call delay time During t...

Page 49: ...d safe levels endangering delicate ferns The condition causes the humidistat to trip an alarm The alert on input 2 causes the 4100 to dial out Dialout 1 After the 30 second call delay time the 4100 di...

Page 50: ...conds The unit requests callback acknowledgment and hangs up 2 The unit waits 60 seconds but does not receive callback acknowledgment 3 The unit dials Phone 2 and repeats the alert message acknowledgm...

Page 51: ...00 recites the high sound alarm message locally and then begins the dialout Dialout 1 The 4100 dials Phone 1 and repeats the following alarm message four times Hello this is telephone number 555 5674...

Page 52: ...One minute later 7 26 AM the power is restored Because the power failure did not last for 180 seconds programmed recognition time the 4100 does not recognize it as a valid alarm There is no alarm ther...

Page 53: ...l to respond appropriately when they receive a call from the Sensaphone 3 Test the battery by unplugging the AC adapter and making sure that the Sensaphone continues to function Press WHAT IS then STA...

Page 54: ...Sensaphone Model 4100 Instruction Manual 52...

Page 55: ...n areas where problems occur They are Communications Dialout problems Incorrect temperature readings Microphone problems Monitoring problems The following pages describe problems in these areas possib...

Page 56: ...k call Sensaphone Technical Service Department Unit won t answer Incorrect programming of rings When used on a proper extension line phone until answer some phone systems won t let the phone ring past...

Page 57: ...just sound sensitivity See not sensitive enough Chapter 4 Monitoring Problems Problem Possible Cause Solution Alarm status of alert Incorrect input normality Reset input normality See Chapter 4 input...

Page 58: ...unit disconnect the battery jumper See Chapter 2 Unit does not seem to Various causes Try starting from scratch Disconnect respond properly the battery jumper and unplug the unit Allow the unit to res...

Page 59: ...8 2700 for more information MODEL NUMBER SENSOR SWITCH FGD 0006 Magnetic Reed Switch FGD 0007 Passive Infra Red Detector FGD 0010 50 two conductor 22AWG shielded Accessory Cable FGD 0012 Output Contro...

Page 60: ...Sensaphone Model 4100 Instruction Manual 58...

Page 61: ...OR 2 Wrong keyboard lock code or no code entered ERROR HIGH A value entered was too high ERROR LOW A value entered was too low The model 4100 cannot detect all errors especially ones dependent upon yo...

Page 62: ...Sensaphone Model 4100 Instruction Manual 60...

Page 63: ...tches Vacation Homes Mobile Homes Passive Infrared Motion Businesses Detectors Offices Buildings Temperature Residences Remote Temperature Offices Sensors Factories Refrigerators Temp Alert HVAC Syste...

Page 64: ...Alarm Boats Ships Chemical Plants Fan Ventilators Animal Buildings LiquidLeaks Boats Ships Water Detection Sensor and Levels Pumps Valves Basements Power Failure Alarm Storage Tanks Computer Rooms Wa...

Page 65: ...per under screw number 16 and hanging over the post screw beside it Tighten screw number 16 to hold the jumper in place during shipping Do not try to unscrew or tighten the post screw 2 Carefully pack...

Page 66: ...Sensaphone Model 4100 Instruction Manual 64...

Page 67: ...Test Log Test Log 65...

Page 68: ...Sensaphone Model 4100 Instruction Manual 66...

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