WARRANTY INFORMATION
MANUFACTURER’S WARRANTY
“Our goods come with a guarantee that cannot be
excluded under the Australian Consumer Law
(“ACL”), You are entitled to a replacement or refund
for a major failure and for compensation for any
reasonable or foreseeable loss or damage. You are
also entitled to have repaired or replaced if the
goods fail to be of acceptable quality and a failure
does not amount to a major failure”.
In addition to the above obligations Phoenix offers
the following Manufacturer’s Warranty subject to
the following terms and conditions. Any provision in
the warranty which is inconsistent with the ACL or is
otherwise unenforceable shall be severed from this
warranty to the extent of the inconsistency and the
remainder of the provisions shall continue to apply.
WARRANTY PERIODS
Residential
Phoenix tapware and accessories is made to the
highest industry standards and quality. Refer to
table below for warranty periods.
Commercial
(Hotels, Aged Care Facilities, Hospitals, Schools,
Factories, Motels, etc.)
For all Service Enquiries contact below:
This Manufacturer’s Warranty is provided by Phoenix
Industries Pty Ltd.
Telephone: +61 3 9780 4200
Facsimile: + 61 3 9764 1898
Email: [email protected]
Subject always to any overriding obligation pursuant
to the ACL, warranty shall be void for the following
reasons:
- Inability to provide proof of purchase or equivalent
documentation.
- Products not installed by a licensed plumber.
- Products not to relevant National Standards and
State Regulations.
- Products not installed in accordance with the
manufacturer’s installation instructions.
- Products exposed to environmental elements.
- Tapware exposed to water pressures and or
temperatures that exceed stated limitations.
MAXIMUM: Temperature- 75 degrees & Pressure-
550kPa
MINIMUM: Temperature- 1 degree & Pressure -
150kPa (300kPa for Shower/Bath Diverters)
Note: AS/NSZ 3500.1-2003 (Clause 3.3.4) specifies
550kPa maximum water supply pressure at any
outlet within a building for new installations.
- Showers may not be suitable for use within:
* Gravity-fed water systems.
* Some instantaneous hot water systems.
* Pressure supply less than 150kPa.
Note: The 550kPa maximum water supply pressure
does not apply to fire service outlets.
- Isolation stop taps are not fitted as stated on
manufacturer’s installation instructions.
- Fitting of other devices to the outlet of tapware, eg.
water filters.
- Fitting of Phoenix non-approved water flow
regulating devices.
- Fitting of other devices to outlet of tap, e.g., water
filters.
- Non-installation of flow regulated check valve for
hand showers.
- Products used for incorrect applications, non
potable water etc.
- Damage as a result of obstructions due to
inadequate flushing of system before use.
- Services repairs or with non-standard replacement
parts previously undertaken without Phoenix’s
written approval.
- Damage to finishes by adhesives, sealants etc.
- Failure to clean & replace outlet aerator inserts etc.
- Damage to finishes which arise from installation or
post installation use.
- Failure to observe manufacturers care and cleaning
instructions.
- The warranty work is limited to the pre-approved
scope of work. Additional work will require author
zation from Phoenix After Sales & Services
Departments.
- Evidence cannot be produced which confirms that
the relevant product was purchased from a
Phoenix Tapware authorized distributor.
WARRANTY CONDITIONS
Phoenix Warranty covers the repair or, at Phoenix’s
option, the replacement of any products which are
defective through faulty workmanship or materials.
The warranty period commences from date of
purchase or for new buildings date of handover to a
maximum period of 6 months. The warranty period
for replacement products is limited to the expiry
date of the original purchase. The warranty is limited
to the original purchaser and non-transferable. In
order to make a warranty claim, Proof of Purchase
(POP), handover documentation for new homes or
equivalent documentation must be supplied for
warranty claims to be considered. Claims must be
processed through Phoenix’s Customer Service and
each credit claim will be issued with a claim number
which is recorded on the Phoenix system.
Phoenix will not be liable for any claims for labour,
additional products or parts associated with alleged
faulty product for work not approved in advance by
Phoenix in writing.
* Note: These warranty periods apply to
products purchased after 10th April 2011.
Catagory
Mixers
Hand
Shower on
Rail
Tapware &
Standard
Showers
Accessories
Warranty
Period
Warranty
Details
15Years
3Years
7Years
7Years
-15 Years replacement cartridge
-7Years replacement product or parts
Note: Excludes damage to ceramic
disc cartridges from pieces of copper
tube, plastic tube, sand, dirt or thread
tape etc.
-1 Year replacement product or parts
& labour.
-3Years replacement product or parts
-1 Year replacement product or parts
and labour
-7Years replacement product or parts
-1Year replacement product or parts
and labour.
Note: Jumper valves and ceramic disc
spindles; 1Year parts only.
-7Years replacement product or parts
Catagory
All Products
Warranty
Period
Warranty
Details
1 Year
-1Year replacement product or parts
