Device replacement, device defects, and repairs
107708_en_08
PHOENIX CONTACT
11.2
Device defects and repair
Repairs may only be carried out by Phoenix Contact.
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Send defective devices back to Phoenix Contact for repair or to receive a replacement
device.
•
We strongly recommend using the original packaging to return the product.
•
Include a note in the packaging indicating that the contents are returned goods.
•
If the original packaging is no longer available, observe the following points:
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Observe the humidity specifications and the temperature range specified for trans-
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If necessary, use dehumidifying agents.
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Use suitable ESD packaging to protect components that are sensitive to electro-
static discharge.
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Secure any loose parts.
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Make sure that the packaging you select is large enough and that the material used
is sufficiently thick.
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Only use plastic bubble wrap sheets as wadding.
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Attach warnings to the transport packaging so that they are clearly visible.
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Please ensure that the delivery note is placed inside the package if the package is
to be shipped domestically. However, if the package is being shipped internation-
ally, the delivery note must be placed inside a delivery note pocket and attached to
the outside so that it is clearly visible.
