Philips SpaceWise, Quick Start Manual

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For technical support please contact 1-800-372-3331 and select
the controls prompt option.
Frequently asked
questions
Technical Support
My luminaire group is at low light level and does not respond to
SpaceWise remote buttons.
Luminaire may be in “open” group state. “close” the group
by referring to instructions in step
4c.
My luminaires are not turning o ff at night.
Ensure the luminaire group is in “locked” operational state.
Refer to instructions in step 4e to lock the luminaire group.
Some luminaires do not react with rest of the group
on/o
ff command.
Luminaires are not properly grouped with the rest of group. Reset
the luminaire by following the instructions on page
30
. Then
re-group the luminaire by referring to instructions in step
4
.
My luminaires do not turn on.
If luminaires are in manual “on” mode, they may have been
turned “o ff ” by accessory wall switch. Try turning “on” using
the switch.
Luminaires can also be accidentally turned o ff by remote
in “unlocked” state. Refer to instruction in step
4e
to “lock”
the group.
Do my luminaires forget their settings after power is lost?
No, all settings are retained as long as the luminaires have not
been factory reset or there has been a hardware failure.