Problem
Cause
Solution
The drip tray fills up
quickly.
This is normal. The machine
uses water to rinse the internal
circuit and brew group. Some
water flows through the
internal system directly into the
drip tray.
Empty the drip tray when the 'drip tray
full' indicator pops up through the drip
tray cover.
Place a cup under the dispensing spout
to collect rinsing water.
The 'coffee grounds
container full' icon
remains displayed.
You emptied the coffee
grounds container while the
machine was switched off.
Always empty the coffee grounds
container while the machine is switched
on. If you empty the coffee grounds
container when the machine is switched
off, the coffee cycle counter is not reset.
In that case, the 'empty coffee grounds
container' message stays on the display
even though the container is not full.
You placed back the coffee
grounds container too fast.
Do not place back the coffee grounds
container until the display message
prompts you to put it back.
I cannot remove the brew
group.
The brew group is not in the
correct position.
Close the service door. Switch the
machine off and back on again. Wait for
the 'machine ready' screen to appear
and then remove the brew group.
You have not removed the
coffee grounds container.
Remove the coffee grounds container
before you remove the brew group.
I cannot insert the brew
group.
The brew group is not in the
correct position.
You did not put the brew group in the
correct position before placing it back.
Make sure that the lever is in contact
with the base of the brew group and that
the hook of the brew group is in the
correct position.
Reset the machine in the following way:
place the drip tray and the coffee
grounds container back. Leave the brew
group out. Close the service door and
switch the machine on and off. Then try
to reinsert the brew group.
The machine is still in the
descaling procedure.
You cannot remove the brew group
when the descaling procedure is active.
First complete the descaling process
and then remove the brew group.
The coffee has too little
crema or is watery.
The grinder is set to a too
coarse setting.
Adjust the grinder to a finer setting.
The coffee blend is not the
correct one.
Change the coffee blend.
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