Problem
Possible cause
Solution
The shaver doesn't
detect the right
attachment.
The attachment is
heavily polluted or
damaged.
Try to clean the
attachment (see
'Cleaning and
maintenance'); if the
issue persists, switch
off the detection
feature from the app
and select the
attachment manually
by pressing the
on/off button for one
second while the
shaver is switched
on.
The shaver does not
work when I press
the on/off button.
The shaver is still
attached to the wall
socket. For safety
reasons, the shaver
can only be used
without cord.
Unplug the shaver
and press the on/off
button to switch on
the shaver.
The rechargeable
battery is empty.
Recharge the battery.
The travel lock is
activated.
Press the on/off
button for 3 seconds
to deactivate the
travel lock.
The shaving unit is
soiled or damaged to
such an extent that
the motor cannot run.
Clean the shaving
heads thoroughly or
replace them. Also
see 'Hairs or dirt
obstruct the shaving
heads' for a detailed
description of how to
clean the shaving
heads thoroughly.
The shaver switches
off when I select a
different brush
program.
You cannot change
the brush program
during cleansing.
Switch off the shaver
before you select a
different brush
program.
33
English
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