Philips medication dispenser, User Manual

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23
Monitoring and Response
Frequently Asked Questions
Will the dispenser tie up the telephone line?
The Philips Medication Dispenser does rely on the phone line for a few minutes, in the
middle of the night, when it performs its daily check-in call . It will also use the phone
line when it is attempting to alert a caregiver .
What time each day does the dispenser call in?
Typically, the dispenser will perform its check-in call around 1 am .
Is there a charge for the calls made by the dispenser unit?
The dispenser dials a toll-free number to perform the daily check-in call . Standard rates
will apply to calls that the Philips Medication Dispenser makes to caregivers .
How do I enable caregiver alerts?
Call the Support Center and tell them you want to set up caregiver alerts . They will ask
you to provide the names and telephone numbers of up to 4 caregivers .
I have an 800# block on my phone. Will the dispenser be able to perform its daily
check-in?
No. You will have to disable the block or allow access to the Support Center’s toll-free
number .
If I have voicemail service, will the dispenser be able to perform its daily check-in?
You will need to clear all voice messages daily to enable the daily check-in.