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Special Installations

Special Installations

Voice-over-IP (VoIP) and DSL Phone Service

The Philips Medication Dispenser is compatible with a wide variety of phone services,

including VoIP services . However your medication dispenser will work better with some

telephone services than others . It is important that you understand how the dispenser

will work with your current service, or any other service you may later switch to . Be

sure to read the pamphlet we have included with your medication dispenser:

Special

Telephone Service Considerations.

Philips Lifeline Medical Alert Service

The Philips Medication Dispenser can be used in homes with the Lifeline Medical

Alert Service . The Medical Alert Service will retain priority over the Philips Medication

Dispenser connection since it deals with potentially life-threatening emergencies .

To connect the dispenser in homes with Lifeline Service:

• Complete the installation and scheduling process with the dispenser connected

directly to the wall phone jack . This will ensure optimal connectivity .

• Remove the telephone cord from the dispenser and connect the phone line as

follows:

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Summary of Contents for medication dispenser

Page 1: ...Philips Medication Dispenser User Manual ...

Page 2: ... Welcome 1 What s in the Box 3 Philips Medication Dispenser 5 Keypad 5 At a Glance 6 Frequently Asked Questions 8 Preparing and Loading Medication 9 Determine How Many Days of Medication to Load 9 Prepare Medication 10 Loading Medication 12 Frequently Asked Questions 14 ...

Page 3: ...9 Review Feature 19 Frequently Asked Questions 20 Monitoring and Response 21 Caregiver Alerts 21 Almost Empty Alerts 22 Daily Check In 22 Online Monitoring Report 22 Frequently Asked Questions 23 Additional Features 25 Status 25 Adjusting Settings 27 Demonstration Program 28 Frequently Asked Questions 30 Installation 31 Subscriber Activation 31 Setup 32 Scheduling 35 Frequently Asked Questions 36 ...

Page 4: ...justVolume no phone line 39 Manual Scheduling no phone line 40 Maintenance 43 Ordering Supplies 43 Cleaning 43 Returns 43 Dispenser Service 43 Reference 45 Safety Information 45 Resetting the Philips Medication Dispenser 46 Caregiver Alerts 47 Troubleshooting 48 Regulatory Compliance 49 FCC and Canadian ACTA Regulations 49 Requirements for the United States 49 Requirements for Canada 52 ...

Page 5: ...erform its daily check in If you have voicemail service clear voice messages daily so the dispenser can perform its daily check in The dispenser must be placed in an indoor living area Place the dispenser on a hard flat surface Do not place the dispenser on a radiator or other heated surface Do not plug the dispenser into an electrical outlet that is controlled by a wall switch because someone cou...

Page 6: ...nce for caregivers and patients The caregiver still has an important role to play but the dispenser reduces the need for intrusive and time consuming daily visits and reminder phone calls Whether the caregiver is family a friend or a healthcare provider the Philips Medication Dispenser makes it possible for them to prepare and set up medication a week or more in advance The dispenser takes it from...

Page 7: ...User s Manual to make it easy to understand the Philips Medication Dispenser But if you have any questions please don t hesitate to call The Support Center is available 24 7 to provide assistance They ll help make sure that the dispenser is programmed and functioning correctly After installation if needed they will help set up service and repair appointments or next day delivery of a replacement s...

Page 8: ... Medication cups and lids Door lock keys 2 Telephone cable AC power adapter Caregiver Quick Reference Guide to be left with the dispenser for easy reference Quick Guide to Caregiver Alerts small card for caregivers to take home with them Special Telephone Service Considerations pamphlet ...

Page 9: ...4 For assistance call the Support Center at 1 888 632 3261 ...

Page 10: ...t selection Arrow keys Use the arrow keys to select options as presented on the display The selected option will blink Help Press Help to access information about the dispenser or to unload medication cups Load Press Load to load medication Also press Load to review or change medication that has already been loaded into the dispenser Status Press Status to get information about missed doses the am...

Page 11: ...6 For assistance call the Support Center at 1 888 632 3261 Red Button Display Door Key Speaker Medication Dispensing Area Indicator Light At a Glance ...

Page 12: ...7 Introduction Keypad Rechargeable Battery Missed Dose Bin Cylinder Warning Always keep the door closed and locked and store the key in a safe place ...

Page 13: ... will disable the monitoring service and outbound caregiver alert calls Can two people in the same home use the dispenser No Because medications are so important each person in the home should have his or her own Philips Medication Dispenser to avoid errors with medications What if medications change Please refer to page 19 for instructions on changing medications Caregivers may also call the Supp...

Page 14: ...ons refilled at the same pharmacy 1 Most caregivers choose to load 7 10 days worth of medication The amount of medication you choose to load may depend upon Frequency of caregiver visits If you visit the patient weekly it may make sense to load one week s worth of medication at a time Date of the patient s next doctor appointment Since prescriptions frequently change load medication for only a cou...

Page 15: ...umber of pills that are taken each day For example if the patient takes 2 pills a day and you want to load 7 days worth of medication then you will need 14 pills of pills per day x of days to load number of pills required Prepare Medication Important Load only capsules or pills into the medication cups Do not use liquid medication Only use cups and lids ordered through Philips Make sure the cups a...

Page 16: ...s is the first time the dispenser is being loaded remove the cups that correspond with doses already taken that day These will not be loaded into the dispenser 4 Load medication into the cups When you are done each cup should contain the correct combination of medication to be taken at a particular time 5 Snap lids onto the medication cups 11 Preparing and Loading Medication ...

Page 17: ...en loading for the first time you will be instructed to load only the medications remaining for the day Load cups upside down in the order that they are to be taken In other words the 1st dose of the day is loaded first the 2nd dose is loaded second etc 1 Turn the key clockwise to open the door 2 Press the key You will hear and see the cylinders being rotated and the display will show 3 It can tak...

Page 18: ...cups for that day press the OK key to continue The display will show Continue will be blinking 6 To continue loading medication press the OK key Repeat the steps above until all medications are loaded Always load a complete day s worth of medication If you are loading more than 10 days worth of medication the cylinders will contain medication cups loaded for a previous day This is completely norma...

Page 19: ...ar display in between dose times you may have to press the Run key Frequently Asked Questions What if I accidentally select Continue when I meant to quit loading the medication Simply press the Run key The dispenser will exit the loading process and resume normal operation What if I can t fit all the pills I need into the medication cup Please contact the Support Center for assistance ...

Page 20: ...ies a dispensed medication cup is not considered a separate dose The dispenser treats reminder messages the same way it treats medication dispenses The reminder message will be announced the red light will blink and the patient will need to press the red button to acknowledge the message Example Time Dose Message Dispenses Cup 9 am 1 Time for your insulin 10 am 2 Time for your medication 12 pm 3 T...

Page 21: ...appropriate message and the red light on the front of the dispenser will start to blink Press the large red button on the front of the dispenser to acknowledge the message If the message is Time to take your medicine the medication cup will be dispensed If there is a message associated with this dose e g Take with food the message will also be announced Remove the cup of medicine Take the medicati...

Page 22: ... the missed dose storage bin the voice messages will stop and System OK will start blinking on the display NOTE The Philips Medication Dispenser will stop operating if four doses are missed and the missed dose status is not cleared Please see page 25 for instructions on removing missed dose cups and clearing the missed dose status Early Dose The Early Dose feature is useful when the patient will b...

Page 23: ...ations and messages Take note of the message and press the Early Dose key again to receive the next early dose Frequently Asked Questions What if the patient is leaving home for an extended period of time The dispenser may be taken along Simply unplug the dispenser and reconnect it in the new location Then call the Support Center to reactivate the dispenser Why is System OK blinking on the display...

Page 24: ...f the delivery schedule is the same but the medication has changed use the Review feature to remove the medication cups manually adjust the medication and return the cups to dispenser If the delivery schedule has changed please call the SupportTeam for assistance If both the medication and delivery schedule have changed please call the Support Team for assistance Review Feature Use this when the s...

Page 25: ...be taken In other words the 1st dose of the day is loaded first the 2nd dose is loaded second etc To continue reviewing and adjusting medication for the next day press the OK key The cylinders will move to show the medication cups for the next day When you are done press the right or left arrow key until Quit is blinking and then press the OK key Frequently Asked Questions What do I do if only the...

Page 26: ...as been restored The dispenser detects a system error The dispenser has stopped operating This occurs if four doses have been missed and the missed dose status has not been cleared The Philips Medication Dispenser automatically calls the first caregiver designated Upon answering the phone the caregiver will hear a prerecorded voice message with information about the problem The caregiver will then...

Page 27: ...iver alerts and the recommended action Daily Check In Once a day the Philips Medication Dispenser will automatically call the Support Center to download information about the system status The following information is downloaded each day Number of missed doses Days of medication remaining Number of early doses System errors e g jammed cups interruption in electrical power etc Online Monitoring Rep...

Page 28: ...dispenser dials a toll free number to perform the daily check in call Standard rates will apply to calls that the Philips Medication Dispenser makes to caregivers How do I enable caregiver alerts Call the Support Center and tell them you want to set up caregiver alerts They will ask you to provide the names and telephone numbers of up to 4 caregivers I have an 800 block on my phone Will the dispen...

Page 29: ...24 For assistance call the Support Center at 1 888 632 3261 ...

Page 30: ... information about the missed dose s Otherwise pressing the Status key will provide information about the amount of medication remaining in the dispenser and the battery status Missed Dose Press the Status key The display will show OK will be blinking Open the door and remove the missed dose cup s from the reserve bin ...

Page 31: ...sed doses Days of Medication Remaining Battery Status If there has NOT been a missed dose pressing the Status key will provide information about the amount of medication remaining in the dispenser and the battery status If the battery status is below 80 please contact the Support Center for assistance Press the Status key The display will show This status display will remain on the screen for 5 se...

Page 32: ... and time Volume If the dispenser is connected to a phone line call the Support Center to adjust the volume of the dispenser If the dispenser is NOT connected to a phone line refer to the instructions on page 39 to adjust the volume Brightness LCD Press the Setup key The display will show Press the right or left arrow key until LCD is blinking and then press the OK key The display will show Press ...

Page 33: ...w Unload will be blinking 2 Press the up or down arrow key to select Special The display will show Yes will be blinking 3 Press the OK key The display will show 4 Press the Load key You will hear and see the cylinders being rotated and the display will show 5 It can take up to two minutes for the dispenser to correctly position the cylinders Once complete Cups must be loaded upside down and Please...

Page 34: ...he first of the three doses Time for your medication press button to dispense will be announced The red light will start flashing and the display will show 10 Press the red button on the front of the dispenser to dispense the medication cup If the button is not pressed within 3 4 minutes a loud beep will accompany the voice message This is the same beep that is heard during normal operation if the...

Page 35: ...he dispenser is NOT connected to a phone line please refer to the instructions on page 39 to adjust the time and or volume What happens to the time during Daylight SavingTime If the Philips Medication Dispenser is connected to a phone line the Support Center will automatically adjust the time when the clocks change If the dispenser is NOT connected to a phone line please refer to the instructions ...

Page 36: ...edge that I have been provided with have read and understand the Terms and Conditions that govern this Agreement and c confirm that this Agreement accurately states the products and services I expect to receive hereunder Subscriber Signature ________________________________ Date Signed _________________________ Medication Dose Schedule Dose Dose Time 1 _____ _____AM PM 2 _____ _____AM PM 3 _____ _...

Page 37: ...enser and supplies from the box Save the box and packing materials for future use as needed Turn the key clockwise to open the door and remove the gray foam block located at the top of the cylinder Close the door and turn the key counterclockwise to lock the door in place 3 Plug in the phone cord Plug one end of the cord into a phone jack on the wall If you already have a phone plugged into this j...

Page 38: ...ect your phone If you did not disconnect a phone from the wall jack you may skip this step If you unplugged a phone from the wall jack during the previous step then plug the phone cord from your phone into the open jack on the back of the dispenser 5 Plug in the power supply Plug the power supply into an electrical outlet that is NOT controlled by a switch Plug the power cord into the back of the ...

Page 39: ...nd displayed 7 Call the Support Center Helpful Hint Use a cell phone to call the Support Center This allows you to remain on the line with the Support Specialist through the entire installation Call the Support Center at 1 888 632 3261 Tell the Support Specialist that you are ready to activate the service You will need to provide the patient s name and the serial number of the Philips Medication D...

Page 40: ...n Dispenser This is done automatically over the telephone line connection If you have called from a cell phone you may remain on the line with the Support Specialist Otherwise you will be asked to hang up the phone 1 Turn the key clockwise to open the door and expose the keypad 2 Press the Schedule key The display will show Support Center will be blinking 3 Press the OK key The display will show D...

Page 41: ...her instructions Frequently Asked Questions Will the dispenser work with voicemail Yes However the monitoring service may be interrupted if there are messages in the mailbox Voicemail messages should be cleared daily Will the dispenser work if I have an 800 block on my phone The Philips Medication Dispenser will not be able to dial into the Support Center if there is an 800 block on the phone line...

Page 42: ...e included with your medication dispenser Special Telephone Service Considerations Philips Lifeline Medical Alert Service The Philips Medication Dispenser can be used in homes with the Lifeline Medical Alert Service The Medical Alert Service will retain priority over the Philips Medication Dispenser connection since it deals with potentially life threatening emergencies To connect the dispenser in...

Page 43: ... answering machine Complete the installation and scheduling process with the dispenser connected directly to the wall phone jack This will ensure optimal connectivity Connect the phone line as follows Wall jack Philips Medication Dispenser Answering machine Phone To wall jack Answering machine Phone Philips Medication Dispenser To wall jack Lifeline Communicator Phone Philips Medication Dispenser ...

Page 44: ...the selections Once the current date and time have been entered press the OK key Use the right or left arrow key to select Quit and then press the OK key AdjustVolume no phone line These instructions apply only if the dispenser is NOT connected to a phone line Otherwise the Support Center will automatically adjust the volume of the dispenser Press the Setup key The display will show Press the righ...

Page 45: ...OK key The display will show 6 will be blinking 5 Use the up or down arrow key to adjust the number of doses for the day displayed Remember a dose can be either a cup of medicine or a reminder message Once the correct number of doses is displayed press the OK key to proceed The display will show 6 Press the OK key The display will show Accept Msg will be blinking 7 Use the up or down arrow key to ...

Page 46: ...ress the OK key 10 Repeat the above step to make selections for the remaining doses of the day Once you have defined one day the display will show Yes will be blinking 11 If the same schedule is to be followed for an entire week press the OK key to select Yes Otherwise use the right or left arrow key to select No and then press OK You will then have to repeat the above process for the other days o...

Page 47: ...42 For assistance call the Support Center at 1 888 632 3261 ...

Page 48: ...cords from the wall This will prevent false button presses and possible damage to the dispenser Slightly dampen a soft cloth with a mild all purpose cleaner and gently wipe surfaces clean Do not use detergent or abrasive cleaners Do not spray cleaners directly onto the dispenser because moisture could get inside and cause damage Returns To return or exchange the Philips Medication Dispenser please...

Page 49: ...44 For assistance call the Support Center at 1 888 632 3261 ...

Page 50: ...itch off the power 3 To reduce the risk of electrical shock or fire do not place the dispenser in or near water or other liquids 4 Place the Philips Medication Dispenser on a hard flat surface 5 Do not load lifesaving medication into the Philips Medication Dispenser e g nitroglycerine because you may not be able to access it quickly in an emergency situation 6 Do not spray cleaners directly onto y...

Page 51: ...penser to the Off position 2 Wait 10 seconds 3 Slide the power switch to the On position 4 The dispenser will conduct a self test The display will show After a few seconds the red LED will light up and System OK ready for setup will be announced and displayed After the Philips Medication Dispenser is reset the medication and message delivery schedule must be reprogrammed and the medication cups mu...

Page 52: ...penser will operate on battery power for up to 18 hours The caregiver should check with the patient to be sure that medication is being received MD 2 repower and not programmed The AC power is restored but the backup battery power was depleted Caregiver must go to the patient s home to reset the dispenser and remove and reload the medication MD 2 jammed cup A medicine cup or lid is jammed in the d...

Page 53: ... an interrupted dial tone Make sure the telephone cord is plugged in no phone is off the hook and the mailbox is cleared Machine Error Service is displayed and red light is blinking 3 or 4 times per minute A cup is jammed Turn off the dispenser remove the jammed cup or lid and restart the dispenser Machine Error Service is displayed and red light is blinking 1 time per minute The battery is deplet...

Page 54: ... telephone jack USOC RJ11C R J11W or RJ14 This dispenser may not be used with coin telephone lines or party lines Contact the state public utility commission public service commission or corporation commission for more information Notification for theTelephone Company Upon request of your local telephone company you are required to provide them with the following information 1 The Line to which yo...

Page 55: ...advance that temporary discontinuance of service may be required But if advance notice isn t practical the telephone company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of ...

Page 56: ...AAEQ TXXXX If requested this number must be provided to the telephone company A plug and jack used to connect this dispenser to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA A compliant telephone cord and modular plug is provided with this product It is designed to be connected to a compatible modular jack that is a...

Page 57: ...you are required to provide them with the following information 1 The Line to which you will connect your Philips Medication Dispenser that is your phone number and 2 The Philips Medication Dispenser s FCC Ringer Equivalence Number REN That number is on the bottom of your dispenser The REN is used to determine how many devices may be connected to a telephone line Excessive RENs on a telephone line...

Page 58: ...tion against harmful interference in a residential installation This dispenser generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this dispenser does cause harmful interference to r...

Page 59: ...ne line ensure that the installation of the Philips Medication Dispenser does not disable your alarm equipment If you have questions about what will disable alarm equipment consult your telephone company or a qualified installer Patent Information One or more of the following U S Patents may apply to this product 5 971 594 6 332 100 ...

Page 60: ...55 Regulatory Compliance ...

Page 61: ...56 For assistance call the Support Center at 1 888 632 3261 Notes ...

Page 62: ...Notes ...

Page 63: ...treet Framingham MA 01702 8156 Tel 1 800 451 0525 www lifelinesystems com Philips Lifeline Canada 95 Barber Greene Road Suite 105 Toronto Ontario M3C 3E9 Tel 1 800 387 8120 www lifeline ca P N 0940552 Rev 01 2008 All rights reserved ...

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