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For assistance, call 1-800-635-6156 in the U.S. and 1-800-387-1215 in Canada.
Recommended Usage
The AutoAlert Help Button is completely waterproof (will not get damaged by water) and should
be worn at all times, even when bathing.
The AutoAlert Help Button and Communicator provide coverage inside your home and may
provide coverage in the area immediately outside (in the yard, etc.) A signal range test is required
to determine which areas in your home will be covered and if there are any environmental
conditions that will affect the signal.
The signal range may be adversely affected by:
• Use in an elevator
• Body or other large mass covering the AutoAlert Help Button, e.g., a person falling on top of
the AutoAlert Help Button
• Building materials, e.g., concrete, metal, etc.
• Submersion in liquid (while the AutoAlert Help Button itself is waterproof, the signal it sends
may be adversely affected if the Button is submerged in liquid.)
You may continue to wear your AutoAlert Help Button when leaving your home. However, the
Help Button will not provide coverage outside of the range determined by the signal range test.
If you live in an apartment building or assisted living facility, your AutoAlert Help Button may
provide coverage in areas outside your apartment, e.g., in the hallway, stairway or another floor
of the building (a signal range test will determine which areas may be covered.) If you press
your AutoAlert Help Button outside of your apartment, help will be sent to the location of the
Communicator (i.e., in your apartment) not to the location of the AutoAlert Help Button (i.e.,
your location.)
If you are traveling on an airplane and need to bring your AutoAlert Help Button with you, do
not take the AutoAlert Help Button aboard the airplane. Instead, you should pack it in your
checked luggage.
If you travel to a second home and want to transfer your Lifeline service to your second home,
please contact Lifeline.
