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For assistance, call 1-800-635-6156 in the U.S. and 1-800-387-1215 in Canada.
Monthly Check-in Call
Check-in Call
Lifeline wants you to check in every month to confirm that your Communicator and your
AutoAlert Help Button are working normally. Many people find it helpful to select the date of
their birthday to make their monthly check-in call. For example, if your birthday is January 8th,
you might make your check-in call on the 8th day of every month.
1. Press your AutoAlert Help Button just as you would for a Help Call.
2. Wait for the Personal Response Associate to speak to you. Explain that you are just checking
in and do not need assistance.
3. Be sure to tell the Personal Response Associate about any changes regarding your home
telephone number or address.
Check-in Reminder
If you have not pressed your AutoAlert Help Button for 32 consecutive days, your
Communicator will remind you to check in with the Lifeline Response Center. The Reset
button on the Communicator will start blinking.
?
?
If?you?are?on?the?telephone,?please?complete?your?call?and?hang?up?before?performing?the?monthly?check-in.?
When you press the Reset button, your Communicator will play a message saying: “Time to test
your Lifeline. Please press the Lifeline button you are wearing. Thank you. This is a recording.”
When you hear this message, please press your AutoAlert Help Button and let the Personal
Response Associate know that you are checking in and do not need any help.
