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For assistance, call 1-800-635-6156 in the U.S. and 1-800-387-1215 in Canada.
Does the AutoAlert Help Button have a battery?
Yes, the AutoAlert Help Button has a battery that can only be replaced at the factory. The
AutoAlert Help Button will automatically send a signal to Philips Lifeline when the battery needs
to be replaced, and someone from Lifeline will contact you about the replacement.
Can I get the AutoAlert Help Button on a wrist strap?
No, the AutoAlert Help Button is only available as a pendant.
What happens if I make a Help Call and the Response Center can’t hear me?
The Personal Response Associate will probably be able to hear you through the highly sensitive
microphone. However, if you cannot be heard or if you cannot speak, Lifeline will place another
call to your home. If no one answers, help will be sent quickly.
What if I’ve fallen but do not need help?
If a Help Call has been automatically sent, tell the Personal Response Associate that you have
fallen but that you do not need help.
Do I use the AutoAlert Help Button to speak with Philips Lifeline?
No, the AutoAlert Help Button is not a microphone. You do not speak into it. Rather, the button
sends a signal to the Communicator, which then calls Lifeline. You should speak in the direction of
the Communicator.
What happens if I push my AutoAlert Help Button and can’t hear the Response
Associate?
Stay where you are. The Personal Response Associate will probably be able to hear you, but if
not, he or she will place another call to your home. If no one answers, help will be sent quickly.
If I fall and stand up, will the button automatically send a Help Call?
It might. The AutoAlert Help Button is designed to provide time for you to recover from falls
that are not serious. However, a Help Call will be automatically sent if you do not stand up within
a minute. If you do not need help, tell the Personal Response Associate that you have fallen but
that you are OK.
Do I have to check in on a particular day or time?
No, you can check in any time that is convenient for you. Many people find it helpful to select the
date of their birthday to make their check-in call. For example, if your birthday is January 8th, you
might make your check-in call on the 8th of every month.
How will I remember when it is time for the monthly check-in?
Your Communicator will remind you. If you have gone 32 consecutive days without pressing your
AutoAlert Help Button, the yellow Reset button on the Communicator will start blinking.
