Philips HearLink 3020 User Manual Download Page 44

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Troubleshooting guide

Symptom

Possible causes

Solutions

No sound

Dead battery

Replace the battery

Clogged mold

Clean mold

Intermittent or

reduced sound

Clogged sound outlet

Clean mold

Moisture

Wipe battery with a dry cloth

Dead battery

Replace the battery

Squealing noise

Hearing aid mold

inserted incorrectly

Re-insert the mold

Ear wax accumulated

in ear canal

Have ear canal examined by your doctor

Beeping / LED

blinking (optional)

If your hearing aid plays

8 beeps, 4 times consecutively,

and/or repeatedly blinks red

4 times with small pauses, your

hearing aid needs a microphone

service check

Contact your hearing care professional

Pairing issue

with Apple device

Bluetooth

connection failed

1. Unpair your hearing aids

(Settings

General

Accessibility

MFi Hearing

Devices

Forget this device).

2. Turn Bluetooth

off and on again.

3. Open and close battery drawer on hearing aids.
4. Re-pair hearing aids

(see section “Pair hearing aid with iPhone”).

Only one hearing aid paired

More info

Summary of Contents for HearLink 3020

Page 1: ...1 User Guide BTE SP BTE UP HearLink Behind the Ear Hearing Aids ...

Page 2: ......

Page 3: ...GTIN 01 05714464003068 HEB3021 HearLink BTE UP Ultra Power HearLink 7020 HL 7020 BTE UP GTIN 01 05714464003051 HEB7022 HearLink 3020 HL 3020 BTE UP GTIN 01 05714464003068 HEB3022 Battery size BTE SP 13 BTE UP 675 The LED light is used to help caregivers parents and teachers to operate the hearing aid and to give instructions on relevant functions and modes see relevant information throughout the b...

Page 4: ...meet your needs If you have further questions please contact your hearing care professional The illustrations shown in this booklet are in most cases the BTE SP due to the fact that both hearing aid models are handled the same way More information is available on hearingsolutions philips com For your convenience this booklet contains a navigation bar to help you easily navigate through the differe...

Page 5: ...ing the hearing aid fitting performed by your hearing care professional Intended use The hearing aid is intended to amplify and transmit sound to the ear and thereby compensate for impaired hearing within moderate to severe to profound hearing loss The hearing aid is intended to be used by adults children and infants ...

Page 6: ...2 MultiTool for handling batteries and cleaning 13 Start up Turn the hearing aid ON and OFF 14 When to replace a battery 15 Replace the battery 16 Handling Put on the hearing aid 18 Caring for your hearing aid 19 Flight mode 22 Options Optional features and accessories 23 Change volume 24 Change program 25 Mute the hearing aid 26 Using hearing aid with iPhone and iPad 27 ...

Page 7: ...er resistant battery drawer 34 Warnings General warnings 36 More info Troubleshooting guide 44 Water dust resistance IP68 46 Conditions of use 47 Technical information 48 Settings Your individual hearing aid settings 54 Your settings at a glance 57 Warranty Warranty 58 ...

Page 8: ...8 ...

Page 9: ...9 Identify your hearing aid This booklet covers both BTE SP and BTE UP BTE SP with earhook and mold BTE UP with earhook and mold Your hearing aid ...

Page 10: ... Button Change volume and mute Earhook Tube Brings sound into the ear Mold Holds the hearing aid in the ear Nail grip Open the battery drawer LED optional Program volume and battery status Battery drawer Direct Audio Input with an optional DAI FM adapter Contains the battery and functions as an on off switch Sound out Your hearing aid ...

Page 11: ...ng aid as they might be programmed differently You can find left right color indicators in the battery drawer Indicators may also be found on the molds Only BTE SP battery drawer is shown in this booklet A BLUE indicator marks the LEFT hearing aid Your hearing aid A RED indicator marks the RIGHT hearing aid ...

Page 12: ... 675 Your hearing aid is a miniature electronic device that runs on special batteries To activate the hearing aid you must insert a new battery in the battery drawer See how in the Replace the battery section Make sure the plus is visible Your hearing aid ...

Page 13: ...devices Brush Wire loop Magnet MultiTool for handling batteries and cleaning The MultiTool contains a magnet which makes it easier to replace the battery in the hearing aid It also contains a brush and a wire loop for cleaning and removing ear wax from your mold If you need a new MultiTool please contact your hearing care professional Your hearing aid ...

Page 14: ... settings of the hearing aid simply open and close the battery drawer quick reset Start up Turn ON Close the battery drawer with the battery in place Turn OFF Open the battery drawer Pairing mode To pair your hearing aid with a wireless accessory you must open and close the battery drawer The hearing aid will remain in pairing mode for three minutes Optional LED Two long green blinks indicate that...

Page 15: ...intervals until the battery runs out Battery tip To make sure the hearing aid is always working bring spare batteries with you or replace the battery before you leave home Optional LED Red blinks continuously repeated indicate that the battery is low Bluetooth will be shut down and it will not be possible to use wireless accessories Three beeps The battery is running low Four beeps The battery has...

Page 16: ... 2 Uncover Remove the sticky label from the side of the new battery Tip Wait two minutes so that the battery can draw air to ensure optimal function 3 Insert Insert the new battery into the battery drawer with the side facing upwards Replace the battery Start up ...

Page 17: ...ay play a jingle through the mold Hold the mold close to your ear to hear the jingle Tip The MultiTool can be used for battery change Use the magnetic end to remove and insert batteries The MultiTool is provided by your hearing care professional Start up ...

Page 18: ...d for you and fits your ear shape The molds are unique to the left or the right ear Step 1 Gently pull your ear outwards and press the mold in the direction of the ear canal twisting it slightly Step 2 Place the hearing aid behind your ear Handling ...

Page 19: ...n the microphone openings Carefully brush away debris from the openings using a clean brush Gently brush the surface and make sure the brush is not pressed into the openings Microphone openings Important notice Use a soft dry cloth to clean the hearing aid It must never be washed or immersed in water or other liquids Handling ...

Page 20: ...ft cloth to clean its surface Use the MultiTool wire loop to clean the opening Replace the tube The tubing between the mold and the hearing aid should be replaced when it becomes yellow or stiff Consult your hearing care professional for tubing replacement Handling ...

Page 21: ... disconnecting them from the hearing aid Step 2 Disconnect the tube and mold from the earhook Hold the earhook firmly when pulling off the tube Otherwise the hearing aid may be damaged Step 3 Wash the mold and tube using mild soap Rinse and dry completely before reconnecting to the hearing aid Handling ...

Page 22: ... The hearing aid will still be working It is only necessary to activate flight mode on one hearing aid Optional LED A green blink followed by multiple red blinks indicates that flight mode is activated Opening and closing the battery drawer on one of the hearing aids will deactivate flight mode To activate and deactivate Press the Program Button for at least ten seconds A jingle confirms your acti...

Page 23: ...ed on the following pages are optional Please contact your hearing care professional to find out how your hearing aid is programmed If you experience difficult listening situations a special program may be helpful Write down hearing situations where you may need help Options ...

Page 24: ...n to turn volume up Press button to turn volume down You will hear two beeps at the start up level You will hear three beeps at maximum and minimum Maximum Minimum Start up level Optional LED A green blink indicates a change in volume a long green blink indicates the start up level and a red blink indicates the minimum or maximum level Options ...

Page 25: ...nal If you change the program you will hear a beep sequence corresponding to the selected program The program cycle switches one program forward for example program 1 to 2 to 3 to 4 and back to 1 Press the Program Button to change between programs Optional LED The number of green blinks indicates the selected program Options ...

Page 26: ... Optional LED Green and red blinks continuously repeated indicate that mute is activated Important notice Do not use the mute function as an off switch as the hearing aid still draws current from the battery in this mode Apply a long press four seconds to either end of the button to mute the hearing aid To reactivate press the button briefly Options ...

Page 27: ...hat an accessory has been designed to connect specifically to the Apple product s identified in the badge and has been certified by the developer to meet Apple performance standards Apple is not responsible for the operation of this device or its compliance with safety and regulatory standards Please note that the use of this accessory with iPod iPhone or iPad may affect wireless performance Apple...

Page 28: ...Pair with iPhone 2 General 1 Settings On the General screen choose Accessibility Open your iPhone and go to Settings Make sure Bluetooth is on Then choose General Bluetooth On General Accessibility Options ...

Page 29: ...nd close the battery drawer on both hearing aids if you have two and place it close to your iPhone The hearing aid stays in pairing mode for three minutes On the Accessibility screen choose MFi Hearing Devices MFi Hearing Devices Options ...

Page 30: ...Phone list Choose your hearing aid Philip s Hearing Devices HearLink 7020 Bluetooth Pairing Request Philips HearLink would like to pair with your iPhone Cancel Pair Options When you turn off your hearing aids or Apple device they will no longer be connected To connect them again turn on your hearing aids by opening and closing the battery drawer The hearing aids will then automatically reconnect t...

Page 31: ...te microphone and remote control TV Adapter TV Adapter is a wireless transmitter of sound from TV and electronic audio devices The TV Adapter streams sound directly to your hearing aid Remote Control The Remote Control offers the ability to change programs adjust volume or mute your hearing aid Philips HearLink app The app offers an intuitive and discreet way to control your hearing aids with iPho...

Page 32: ...en installed Direct Audio Input DAI adapter Allows your hearing aid to receive signals directly from external sources such as TV personal stereos etc FM adapter Allows your hearing aid to connect to an external FM receiver Incompatible non supplied accessories Only use accessories transducers or cables supplied by Philips Incompatible accessories may result in increased emission or decreased immun...

Page 33: ...33 Important notice When the DAI is connected to an audio source plugged into a wall outlet the audio source must comply with IEC 62368 1 or equivalent safety standards Options ...

Page 34: ...are professional Unlock the battery drawer Insert the tip of the tool into the small hole at the back of the battery drawer 1 Move it to the right and hold it 2 Open the battery drawer 1 2 Tamper resistant battery drawer To keep the battery out of reach of infants small children and people with learning difficulties a tamper resistant battery drawer should be used Options ...

Page 35: ... drawer when in the locked position Do not force the battery drawer beyond its fully opened position Make sure to insert the battery correctly Please contact your hearing care professional if you suspect the tamper resistant effectiveness and locking ability are damaged ...

Page 36: ...ed to be supplemented by auditory training and instruction in lipreading Furthermore note that in most cases infrequent use of a hearing aid does not permit a user to attain full benefit from it Consult your hearing care professional if you experience unexpected operations or events with your hearing aid Usage of hearing aids Hearing aids should be used only as directed and adjusted by your hearin...

Page 37: ...se injury to themselves Batteries have occasionally been mistaken for pills Therefore check your medicine carefully before swallowing any pills All hearing aids can be supplied with a tamper resistant battery drawer upon request This is strongly recommended for infants small children and people with learning difficulties Children younger than 36 months must always use a tamper resistant battery dr...

Page 38: ...aids may stop functioning for instance if the batteries have expired or if the tubing is blocked by moisture or ear wax Active implants The hearing aid has been thoroughly tested and characterized for human health according to international standards for human exposure Specific Absorption Ratio SAR induced electromagnetic power and voltages into the human body The exposure values are well below in...

Page 39: ... scanning and electrotherapy Remove your hearing aid before X ray CT MR PET scanning electrotherapy surgery etc as your hearing aid may be damaged when exposed to strong electromagnetic fields If you are using a cochlear implant CI on one ear and a hearing aid on the other ear make sure to always keep your CI antenna and magnets at a safe distance from your hearing aid The magnetic field from the ...

Page 40: ...o dry before use Power instrument Special care should be exercised in selecting fitting and using a hearing aid where maximum sound pressure capability exceeds 132 dB SPL IEC 60318 4 as there may be risk of impairing the remaining hearing of the hearing aid user For information on whether your hearing aid is a power aid ask your hearing care professional Possible side effects Hearing aids or molds...

Page 41: ... the hearing aid and the interfering device Use on aircraft Your hearing aid contains Bluetooth On board an aircraft flight mode must be activated or the hearing aid needs to be turned off unless Bluetooth is specifically permitted by the flight personnel Connection to external equipment The safety of the hearing aid when connected to external equipment with an auxiliary input cable and or with a ...

Page 42: ...een tested for compliance with international standards concerning explosive environments Therefore it is recommended not to use hearing aids with 675 battery in areas with a potential risk of explosion Incompatible non supplied accessories Only use accessories transducers or cables supplied by the manufacturer Incompatible accessories may result in increased emission or reduced immunity Warnings G...

Page 43: ...43 ...

Page 44: ...g noise Hearing aid mold inserted incorrectly Ear wax accumulated in ear canal Beeping LED blinking optional If your hearing aid plays 8 beeps 4 times consecutively and or repeatedly blinks red 4 times with small pauses your hearing aid needs a microphone service check Pairing issue with Apple device Bluetooth connection failed Only one hearing aid paired More info ...

Page 45: ...earing care professional 1 Unpair your hearing aids Settings gGeneralgAccessibilitygMFi Hearing Devices gDevices gForget this device 2 Turn Bluetooth off and on again 3 Open and close battery drawer on hearing aids 4 Re pair hearing aids see section Pair hearing aid with iPhone If none of the above solutions work consult your hearing care professional for assistance More info ...

Page 46: ...contact with water and stop working please follow these guidelines 1 Gently wipe off any water 2 Open the battery drawer and remove the battery and gently wipe off any water in the battery drawer 3 Let the hearing aid dry with the battery drawer left open for approximately 30 minutes 4 Insert a new battery Important notice Do not wear your hearing aid while showering or participating in water acti...

Page 47: ...o 93 non condensing Storage and transportation conditions Temperature and humidity should not exceed the following limits for extended periods during transportation and storage Temperature 25 C to 60 C 13 F to 140 F Relative humidity 5 to 93 non condensing Conditions of use More info ...

Page 48: ...ing aid also contains a radio transceiver using Bluetooth Low Energy BLE and a proprietary shortrange radio technology both working at 2 4 GHz The radio transmitter is weak and is always below 3 mW and equal to 4 8 dBm in total radiated power The hearing aid complies with international standards concerning electromagnetic compatibility and human exposure Due to the limited space available on the h...

Page 49: ...ry Canada s licence exempt RSSs standards Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation More info BTE SP FCC ID 2ACAHSBOBTESP IC ID 11936A SBOBTESP BTE UP FCC ID 2ACAHSBOBTEUP IC ID 11936A SBOBTEUP ...

Page 50: ...ents and other relevant provisions of Directive 2014 53 EU Declaration of Conformity is available from the manufacturer SBO Hearing A S Kongebakken 9 DK 2765 Smørum Denmark hearingsolutions philips com More info E2105 Waste from electronic equipment must be handled according to local regulations ...

Page 51: ...51 Notes ...

Page 52: ...e notified body Electronic waste WEEE Recycle your hearing aids accessories or batteries according to local regulations or return them to your hearing care professional for disposal Electronic equipment covered by Directive 2012 19 EU on waste and electrical equipment WEEE E2105 Regulatory Compliance Mark RCM The product complies with electrical safety EMC and radio spectrum requirements for produ...

Page 53: ...d iPhone and iPad Keep dry Indicates a medical device that needs to be protected from moisture Caution symbol Consult instructions for use for warnings and cautions REF Catalog number Indicates the manufacturer s catalogue number so that the medical device can be identified REACH Declaration REACH requires Philips Hearing Solutions to provide chemical content information for Substances of Very Hig...

Page 54: ... small pauses Green short blink Your individual hearing aid settings Different sound and LED light indications help to show the hearing aid status The different setting options are listed on the following pages Your hearing care professional can set sound and LED indications to match your preferences To be filled out by the hearing care professional Settings ...

Page 55: ...p volume 2 beeps Shown one time Minimum maximum volume 3 beeps Volume up down 1 click Mute Sound LED LED comments Mute 1 descend ing jingle Continuously repeated or repeated 3 times with small pauses Unmute 1 descend ing jingle Green short blink Green long blink Red short blink Red long blink Settings ...

Page 56: ...ode active Jingle 4 tones Continuously or repeated 3 times with small pauses Flight mode deactive Jingle 4 tones Shown one time Warnings Sound LED LED comments Battery low indication 3 beeps Continuously repeated Battery shut down 4 descen ding tones Microphone service check needed 8 beeps repeated 4 times Repeated 4 times with small pauses Green short blink Green long blink Red short blink Red lo...

Page 57: ...ght YES NO Volume control YES NO YES NO Program change YES NO YES NO Mute YES NO Volume control indicators YES NO Beeps at min max volume YES NO YES NO Clicks when changing volume YES NO YES NO Beeps at preferred volume YES NO Battery indicators YES NO Low battery warning YES NO Settings ...

Page 58: ...earing care professional Hearing care professional address Hearing care professional phone Purchase date Warranty period Month Model right Serial no Model left Serial no Firmware version The hearing care professional finds the firmware version in the end session of Philips HearSuite Warranty ...

Page 59: ...horized party exposure to corrosive conditions physical changes in your ear damage due to foreign objects entering the device or incorrect adjustments are NOT covered by the limited warranty and may void it The above warranty does not affect any legal rights that you might have under applicable national legislation governing sale of consumer goods Your hearing care professional may have issued a w...

Page 60: ...207410 UK ...

Page 61: ... 15 mm 8 15 mm 9 0 mm 19 mm Placeholder for FSC logo ...

Page 62: ...ilips N V and are used under license This product has been manufactured by or for and is sold under the responsibility of SBO Hearing A S and SBO Hearing A S is the warrantor in relation to this product hearingsolutions philips com 2019 05 09 207410 UK Firmware 1 x 0000207410000001 ...

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