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Troubleshooting
The phone does not switch on
Remove/reinstall the battery. Then charge the
phone until the battery icon stops scrolling.
Unplug the charger and try to switch on the
phone.
Your phone doesn’t return to idle
screen
Long press the hangup key or switch off the
phone, check that the SIM card and the battery
are installed correctly and switch it on again.
The network symbol is not displayed
The network connection is lost. Either you are in
a radio shadow (in a tunnel or between tall
buildings) or you are outside the network
coverage area. Try from another place, try to
reconnect to the network (especially when
abroad), check that the antenna is in place if your
mobile phone has an external antenna, or contact
your network operator for assistance/
information.
The display doesn’t respond (or the
display responds slowly) to key
presses
The display responds more slowly at very low
temperatures. This is normal and does not affect
the operation of the phone. Take the phone to
a warmer place and try again. In other cases,
please contact your phone supplier.
Your battery seems to over heat
You might be using a charger that was not
intended for your phone. Make sure you always
use the Philips authentic accessory shipped with
your phone.
