11
ENGLISH
Guarantee and support
If you need information or support, please visit
www.philips.com/support
or read
the separate worldwide guarantee leaflet.
Troubleshooting
This chapter summarises the most common problems you could encounter with the
appliance. If you are unable to solve the problem with the information below, visit
www.philips.com/support
for a list of frequently asked questions or contact the
Consumer Care Centre in your country.
Problem
Solution
The appliance does not
work.
The appliance is equipped with two safety pins. If either
the juicing unit or the pulp container has not been
placed on the motor unit properly, the appliance does
not work. Check whether these parts have been
assembled in the right way (see chapter ‘Preparing for
use’).
The motor unit gives off
an unpleasant smell
the first few times the
appliance is used.
This is not unusual. If the appliance continues to give off
this smell after a few times, check the quantities you are
processing and the processing time.
The juicing unit cannot
be placed onto the
motor unit.
Check if the spout is properly attached to the juicing
unit. Make sure that the projections on the juicing unit
are aligned with the recesses in the motor unit (see
fig. 9).
The juicing unit is
blocked.
Press the pre-clean button for a few seconds. If the
juicing unit is still blocked, then switch off the appliance,
remove the juicing unit and disassemble all parts.
Remove the fruit that is blocking the juicing unit. Then
process a smaller quantity.
The appliances stops
working and the
power-on light flashes.
The juicing unit is blocked. Press the pre-clean button
for a few seconds. If the juicing unit is still blocked, then
switch off the appliance, remove the juicing unit and
disassemble all parts. Remove the fruit that is blocking
the juicing unit. Then process a smaller quantity.
The power-on light
flashes and the
appliance cannot be
switched on.
Check whether the pulp container is in the correct
position and the juicing unit is assembled properly.