39
Product Service Provided
1. Damage requiring service
All units should be serviced by a PhD Solutions qualified service person.:
2. Servicing Personnel
Do not attempt to service the unit beyond that described in these operating instructions.
Refer all other servicing to authorised PhD Solutions servicing personnel.
Return to Supplier
When shipping the unit, carefully pack and send it prepaid (preferably in the original packaging)
with a tracking number and adequate insurance. Please include a document or letter detailing
the reason for return and include a daytime telephone number and/or email address where you
can be contacted.
If repair is required during the limited warranty period, the purchaser will be required to
provide a sales receipt or other proof of purchase, indicating date and location of purchase as
well as the price paid for the product. The customer will be charged for the repair or
replacement of any unit received unless such information is provided.
Warranty Limits and Exclusions
1. This Limited Warranty ONLY COVERS failures due to defects in materials or
workmanship and DOES NOT COVER normal wear and tear or cosmetic damage.
The limited warranty also DOES NOT COVER damage that occurs in shipment or failures
caused by products not supplied by the warrantor.
Failures resulting from accident, misuse, abuse, neglect, mishandling, misapplication,
alteration, incorrect installation, set-up adjustment, implementation of/to consumer controls,
improper maintenance, power line surge, lightening damage, Electro static discharge (ESD)
,modification, service by anyone other than a manufacturer-approved service center or
factory-authorised personnel, or damage attributable to acts of God.
Premium high Definition Solutions
20
Product Service Provided
1. Damage requiring service
All units should be serviced by a PhD Solutions qualified service person.:
2. Servicing Personnel
Do not attempt to service the unit beyond that described in these operating instructions.
Refer all other servicing to authorised PhD Solutions servicing personnel.
Return to Supplier
When shipping the unit, carefully pack and send it prepaid (preferably in the original packaging)
with a tracking number and adequate insurance. Please include a document or letter detailing
the reason for return and include a daytime telephone number and/or email address where you
can be contacted.
If repair is required during the limited warranty period, the purchaser will be required to
provide a sales receipt or other proof of purchase, indicating date and location of purchase as
well as the price paid for the product. The customer will be charged for the repair or
replacement of any unit received unless such information is provided.
Warranty Limits and Exclusions
1. This Limited Warranty ONLY COVERS failures due to defects in materials or
workmanship and DOES NOT COVER normal wear and tear or cosmetic damage.
The limited warranty also DOES NOT COVER damage that occurs in shipment or failures
caused by products not supplied by the warrantor.
Failures resulting from accident, misuse, abuse, neglect, mishandling, misapplication,
alteration, incorrect installation, set-up adjustment, implementation of/to consumer controls,
improper maintenance, power line surge, lightening damage, Electro static discharge (ESD)
,modification, service by anyone other than a manufacturer-approved service center or
factory-authorised personnel, or damage attributable to acts of God.
Premium high Definition Solutions
20
