Service
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Service
Pfeiffer Pfeiffer Vacuum offers first-class customer service!
On-Site maintenance for many products)
Overhaul / repair in the nearby Service Location
Fast replacement with refurbished exchange products in mint condition
Advice on the most cost-effi cient and quickest solution
Detailed information, addresses and forms at:
www.pfeiffer-vacuum.com (Service
).
Overhaul and repair in the Pfeiffer Vacuum Service Center
The following general recommendations will ensure a fast, smooth servicing process:
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Fill out the "Service Request/Product Return" form and send it to your local Pfeiffer
Vacuum Service contact.
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Include the confirmation on the service request from Pfeiffer Vacuum with your ship-
ment.
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Fill out the declaration of contamination and include it in the shipment (mandatory!).
The Declaration of contamination is valid for any product/device including a part ex-
posed to vacuum.
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Dismantle all accessories and keep them.
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Close all the ports flange openings by using the original protective covers or metallic
airtight blank flanges for contaminated devices.
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If possible, send pump or unit in its original packaging.
Sending of contaminated pumps or devices
No devices will be accepted if they are contaminated with micro-biological, explosive or
radioactive substances. "Hazardous substances" are substances and compounds in ac-
cordance with the hazardous goods regulations (current version).
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Neutralize the pump by flushing it with nitrogen or dry air.
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Close all openings airtight.
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Seal the pump or device in suitable protective film.
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Return the pump/device only in a suitable and sturdy transport container and send it
in while following applicable transport conditions.
Pump or device returned without declaration of contamination form fully completed and/
or non-secured in a suitable packaging, will be decontaminated and/or returned at the
shipper’s expense.
Exchange or repaired
The factory operating parameters are always preset with exchange or repaired devices.
If you use specific parameters for your application, you have to set these again.
Service orders
All service orders are carried out exclusively according to our general terms and condi-
tions for the repair and maintenance, available in our website.
