Performa
™
Professional Series
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WARRANTY
Please contact your dealer or the device center in case of a
claim under the warranty . If you have to send in the unit, enclose
a copy of your receipt and state what the defect is . The following
warranty terms apply:
1) Performance Health
®
sole obligation in the case of any
breach of its warranties set forth in the manual shall be,
at Performance Health’s option, to replace the Product with a
new or factory certified refurbished product without charge to the
Purchaser or to refund the purchase price of the Product.
If the product is unopened/unused it can be returned minus
a 25% restock fee. The warranty period for the Performa
™
Professional Series device is three years from date of
purchase and does not include accessories.
2) For defective products, please contact your distributor or
Performance Health
®
directly at 800-323-5547. If product
cannot be remedied over the phone, a prepaid shipping label will
be sent to you with the authorized RMA number (if product is
within warranty).
Any product sent back without an authorized
RMA number will be returned to the sender .
Performance
Health
®
will not be responsible for damage due to improper
packaging or shipment. If Performance Health
®
determines in
its sole reasonable discretion that the Product contains defective
workmanship or materials, Performance Health
®
will replace the
product with a new or factory certified refurbished product at
Performance Health
®
’s expense or refund the purchase price to the
original purchaser for the price of the defective product
(minus shipping costs).
If Performance Health
®
determines in its sole reasonable discretion
that the Product does not contain defective workmanship or
materials, Performance Health
®
will inform the Purchaser and
return the product, freight billed to the purchaser.
3) Repairs under warranty do not extend the warranty period either
for the device or for the replacement parts.
4) The following is excluded under the warranty:
• All damage which has arisen due to improper treatment,
e.g. nonobservance of the user instruction.
• Any device that has been opened or has a damaged warranty
seal, automatically voids the warranty and no refund or warranty
replacement will be provided.
• Damage which has arisen during transport from the manufacturer
to the consumer or during transport to the service center.
• Accessories which are subject to normal wear and tear.
5) Liability for direct or indirect consequential losses caused by the
unit is excluded even if the damage to the unit is accepted as a
warranty claim.
Warranty
