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Troubleshooting
7
Troubleshooting
If there is a defect, the device must be repaired by Fuchs.
Fault Repair
Contacting the Service Center
1. Use Vision Configurator to save the image capture from a failed reading. See chapter 5.4
Save the image capture once with the result data and once without.
2. Note the firmware version of the OIT. See chapter 5.7
3. Contact the service center and have the saved image captures and the firmware version
ready.
Disposing of device, packaging, and possibly contained batteries must be in compliance with
the applicable laws and guidelines of the respective country.
Note!
Do not repair, modify, or manipulate the device.
Fault
Possible cause
Remedy
Communication with Vision
Configurator is not possible
The IP address is configured
incorrectly.
The factory default IP address
is 172.24.55.162.
Image is not displayed in
Vision Configurator
The transfer of image
captures to Vision
Configurator is not activated.
Enable the
Image transfer
active
option in the
System
tab, under the
Image
menu
item. See chapter 5.6.1
Code sheets cannot be read The decoder is set to the
wrong code sheet.
Select the correct type in the
Decoder
tab, under the
Global
menu item. See
chapter 5.6.4
The holes in the code sheet
are located outside of the
decoder frame in which the
OIT is attempting to detect a
perforated matrix.
Adjust the settings for the
decoder frame in the
Decoder
tab, under the
Global
menu item. See
chapter 5.6.4
The image is too dark.
Change the settings for
exposure and gain on the
Camera
tab, under the
Common
menu item. See
chapter 5.6.2
The lighting unit is set for the
reading of a different code
sheet.
Adjust the lighting unit.
