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Proper cleaning, maintenance and the use of clean, dry, quality fuel will prevent the more common stove
operational problems. However, when your stove is simply operating poorly or not at all, the following trouble
shooting tips may be helpful.
The following is not a exhaustive list. For more details or updated information please check our website
www.pelprostoves.com
or contact your local authorized Dealer or
Hearth & Home Technologies
Customer Service at 1-877-427-3316.
DO NOT return the appliance without calling
Hearth & Home Technologies Customer Service for assistance.
WARNING:
Disconnect the electrical cord prior to opening the sides of your stove for any inspection, cleaning,
maintenance or service work.
NEVER
perform any inspection, cleaning, maintenance or service on a
HOT
SERVICE CONTRACTS
Many Hearth & Home Technologies Authorized Dealers as well as NFI or WETT Certified Pellet Specialists
offer yearly customer service contracts. The advantages of these are they establish an ongoing, mutually
beneficial relationship with a qualified service technician. Many will offer an end of the season service such as
a through cleaning and equipment inspection and repair or replacement, if necessary. There will be a charge
for this service.
PROBLEM
CAUSE
SOLUTION
Stove Will Not Start
1. No electrical power.
*Ensure the stove is plugged in to a 120VAC electrical
outlet and a Surge Protection unit.
*Check outlet for electrical power and proper voltage.
*Check spade connections from the stove power cord
to the main wiring harness.
Ensure door is closed and
securely latched.
Ensure ash pan is tightly
secured.
2. Control Board
*Confirm mode of operation.
(see OPERATION section for details)
*Confirm power to the board by pressing the START
touch pad. Do any LED’s light up?
*Check the 9 pin wire connection to the board.
*Inspect the board for any blown circuitry. Before
replacing check for the cause of the blown circuit.
*It could be a short-out wire or defective electrical
component.
*Inspect the main wire harness, connections and wire.
If this is the initial start up
or the hopper has run
completely empty, it may
require a second start-up.
3. No Fuel feed.
*Ensure the hopper is filled with fuel.
*Securely latch the door. An open door will trip the
vacuum switch and disengage the feed auger.
*Check the Auger Cycle LED on the control if flashing
on and off rapidly this indicates a vacuum problem.
*Check vacuum hose for blockage or disconnection
*Listen for a faint intermittent hum of an operating feed
auger motor. The motor only runs for 3 seconds at a
time.
*When did the stove stopping feeding? During the last
use or when you went to start this time.
Last use—Check for possible jam, clean out drop chute
area.
Y
Y
EARLY
EARLY
M
M
AINTENANCE
AINTENANCE
T
T
ROUBLE
ROUBLE
S
S
HOOTING
HOOTING
PelPro Appliances www.pelprostoves.com 32
