Pella
®
Lifestyle Series Motorized, Integrated Blinds and Shades with Insynctive | 13
Troubleshooting
PROBLEM
CAUSE AND POSSIBLE SOLUTION
BLIND or SHADE is
moving slowly.
•
Batteries are low. Batteries may be recharged with WALL
CHARGER. If problem persists after charging batteries for
12 hours, contact your local Pella sales representative to
purchase a replacement battery.
•
If the light on REMOTE is blinking, BLIND or SHADE is in
program mode and runs at a slower rate to allow for easier
movement of BLIND or SHADE to the desired position.
Wait 2 minutes, and BLIND or SHADE and REMOTE will exit
program mode.
BLIND or SHADE
will not move.
•
Verify that all connectors are firmly plugged in at BLIND or
SHADE cover and power unit.
•
BLIND or SHADE may be in pair mode. Wait 2 minutes and
BLIND or SHADE will exit pair mode, or press and hold the
Up button on REMOTE until BLIND or SHADE makes a quick
up/down motion to exit pair mode.
•
Batteries are dead in BLIND, SHADE or REMOTE. If REMOTE
light does not come on when buttons are pressed, replace
REMOTE battery. Otherwise, try charging BLIND or SHADE
with WALL CHARGER.
•
Temperature in the Hinged Glass Panel (HGP) may have
exceeded 140°F. The motor will function once the HGP cools
to below 140°F.
BLIND or SHADE will not
pair to BRIDGE.
•
BLIND or SHADE is out of range of BRIDGE. Move BRIDGE
closer to BLIND or SHADE.
Bottom rail is not level.
•
BLIND or SHADE strings are not evenly tensioned. Move
BLIND or SHADE to lower position and then to upper position.
