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A p p e n d i x A

Troubleshooting

In This Appendix

September 30, 2010

Version 1.6.1.0

Summary of Contents for MediaMatrix Nion

Page 1: ...NION Hardware Manual Version 1 6 1 0 September 30 2010...

Page 2: ...ng contractor or end user is ultimately responsible for the successful implementation of these systems All creative content in this manual including the layout art design content photography drawings...

Page 3: ...s 18 Applications 19 Cards 20 Front Panel 22 Rear panel 23 Chapter 5 Setting up the NION 25 Introduction 26 Configuration 27 Updating the firmware 28 Using the front panel 28 Using the web interface 3...

Page 4: ...C Technical specifications 79 Rear panel connections 80 Digital audio performance 81 AES card DIP switches 82 XDAB performance NION n3 NION n6 83 CobraNet performance 84 GPIO 84 Mechanical specificat...

Page 5: ...Chapter 1 About this guide In This Chapter Scope 2 Documentation conventions 2 Manual set 2 Sending feedback 3 September 30 2010 Version 1 6 1 0 1...

Page 6: ...equipment damage or loss of data Warning Indicates that unless you are careful your actions could result in injuries to personnel Manual set This guide is part of the MediaMatrix documentation set The...

Page 7: ...CAB 4n CAB 4n Hardware Manual Physical installation of an nControl unit and configuration of associated software nControl Hardware Manual Physical installation of an nTouch 180 and configuration of as...

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Page 9: ...Chapter 2 Safety Instructions and safety warnings In This Chapter Multilingual Warnings and Warning Definitions 6 Important Safety Instructions 8 Safety Warnings 10 September 30 2010 Version 1 6 1 0 5...

Page 10: ...ck or fire hazard do not expose this appliance to rain or moisture Before using this appliance read the operating guide for further warnings Espa ol Este s mbolo tiene el prop sito de alertar al usuar...

Page 11: ...que ou de feu n exposez pas cet appareil la pluie ou l humidit Avant d utiliser cet appareil lisez attentivement les avertissements suppl mentaires de ce manuel Deutsch Dieses Symbol soll den Anwender...

Page 12: ...onnected to the terminal that is marked by the letter E the earth symbol colored green or colored green and yellow b The wire that is colored blue must be connected to the terminal that is marked with...

Page 13: ...ear canals or over the ears must be worn when operating this amplification system in order to prevent a permanent hearing loss if exposure is in excess of the limits as set forth above To ensure agai...

Page 14: ...uct should not be installed or placed near a source of heat Power supply cords and associated connectors should be unplugged from the power source when the unit is not used for long periods of time or...

Page 15: ...its mounting position does not interfere with proper ventilation Do not block air intake or exhaust vents It is important to keep the rack stable If this unit is the only one in the rack install it a...

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Page 17: ...you start In This Chapter Important network considerations 14 Power outage and surge protection 14 Software versions 14 Thank You 14 Warranty Registration 14 What s in the box 15 September 30 2010 Ve...

Page 18: ...pecific software version The version number is included in the first three digits of the manual version number Note To reduce the risk of compatibility problems we recommend that all the hardware devi...

Page 19: ...is container includes the following items NION n6 NION n3 NION nX or NION nE Network Input Output Node IEC removable power supply cable 120 VAC domestic Shielded CAT 6 cable 1 Software installation CD...

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Page 21: ...Chapter 4 Introduction to NION In This Chapter Description 18 Features 18 Applications 19 Cards 20 Front Panel 22 Rear panel 23 September 30 2010 Version 1 6 1 0 17...

Page 22: ...d party control and SNMP management tools is included An intuitive front panel interface features an LCD display soft buttons and rotary encoder to enable access to common system functions Additional...

Page 23: ...Scalable I O Architecture with four 8 channel bays NION n3 NION 6 or two 8 channel bays NION nX Supports redundant self healing configurations Supports sample rates of 48 kHz and 96 kHz Standalone or...

Page 24: ...Euro connectors for easy input connection This type of card can be installed in any of the available expansion slots at the rear of the NION NIO 8i Eight analog line level audio input channels 24 bit...

Page 25: ...available expansion slots at the rear of the NION NIO AES Eight channel pairs of AES3 input or output audio channels Input or output channel pairs may be selected individually in software S PDIF suppo...

Page 26: ...required Upon pressing LCD will then jump directly to the LCD screen that will show the error NION n3 n6 and nX only 9 Power Button will start the boot up process when in standby mode When the unit i...

Page 27: ...internal GPIO control functionality 7 LAN RJ 45 panel connector accepts a CAT5 data cable for data transport to from the internal network interface This connection is required on all units for system...

Page 28: ...Chapter 4 Introduction to NION 24 Version 1 6 1 0 September 30 2010...

Page 29: ...Chapter 5 Setting up the NION In This Chapter Introduction 26 Configuration 27 Updating the firmware 28 Using the front panel 28 Using the web interface 36 September 30 2010 Version 1 6 1 0 25...

Page 30: ...nicians who have attended the NION Technology Applications Factory Seminar To properly configure the NION for audio operation the following items are required or recommended NION processing node At le...

Page 31: ...sh button is used to select and confirm settings Each section of the NION interface includes several pages Each page is accessible in sequence controlled by PREV and NEXT soft buttons To complete an e...

Page 32: ...signed to one or more units could be lost changed or reassigned resulting in the loss of control or audio from a project The network administrator should be able to give you a range of static or fixed...

Page 33: ...ation page LAN CONFIG 2 Move the cursor to the second line next to IP 3 Push the wheel button then move the wheel until the cursor position indicates STATIC IP then push the wheel button again to conf...

Page 34: ...G then select NEXT repeatedly until the CM 1 NETWORK CONFIG page is displayed 2 For DHCP operation use the wheel and the wheel push button to set the IP address to 0 0 0 0 and the mask to 255 255 255...

Page 35: ...eel push button to enable or disable each service as required 3 When you are satisfied with the services settings select APPLY and press the wheel button to complete the adjustment Configuring securit...

Page 36: ...the front panel 1 From the main menu move the cursor to the LOCK icon and use the wheel push button to enter the LOCK screen 2 Use the wheel and the wheel push button to enter the combination 3 Move t...

Page 37: ...o each NEW COMBO field and select 0 0 0 0 as the new combination 4 Move the selection to APPLY and press the wheel push button 5 Select HOME to return to the main page Changing the security combinatio...

Page 38: ...nterface Tip If this does not work you may have an IP address problem on either the NioNode or your PC If you have a proxy server set up in your internet options you may have to create an exception fo...

Page 39: ...ensity and viewing angle 1 From the main menu select CONFIG to display the first configuration page LAN CONFIG then select NEXT repeatedly until the LCD CONFIG page is displayed 2 Use the wheel and pu...

Page 40: ...r they can be obtained automatically from a time server Tip A time server can be set up on your local network or you can connect to one via the internet For information on available internet time serv...

Page 41: ...country 5 If the country has more than one time zone in the Zone list click the time zone Tip Where a country has only one time zone you do not need to make a selection 6 Under the Zone box click Set...

Page 42: ...er node 1 Navigate to the Time and Timezone tab 2 In the Time Server box type IP address or domain name of a time server Note If you are using a domain name to contact the time server a DNS must be pr...

Page 43: ...es must be located on the same node that hosts the NWare device playing the files If the files are located on a different node you will not be able to play them We recommend that you manually assign t...

Page 44: ...ings such as network configuration and time and date Log Access Determines whether the user can view or clear the log Tip For more information on viewing the log within NWare see Remote Log in the NWa...

Page 45: ...ode Update Firmware Determines whether the user can update the firmware on this node Debug Menu Access Determines whether the user can access the debug menu of this node using the Pandebug application...

Page 46: ...er Role Actions click Restart 2 Click OK to confirm the action Stopping the role 1 On the Audio screen under Role Actions click Halt 2 Click OK to confirm the action Erasing the role 1 On the Audio sc...

Page 47: ...NION Hardware Manual September 30 2010 Version 1 6 1 0 43 The Audio screen is displayed 3 Click Special 4 Click Advanced...

Page 48: ...screen is displayed 5 Under RS232 serial port select or clear the Console enabled check box 6 Click Set You will be asked to log on 7 Type the username and password for the superuser By default the us...

Page 49: ...ng XDAB clusters with VLANs and CobraNet In This Chapter Introduction 46 Important concepts 46 Use cases 47 Setting conductor and XDAB priority in NWare 53 Further examples 55 September 30 2010 Versio...

Page 50: ...always receive its audio clock from CobraNet Note An exception exists for NIONs operating within an XDAB cluster In the XDAB master the CobraNet clock can be taken from the CobraNet network as a Cobra...

Page 51: ...dropouts It may therefore be desirable to designate a non NION device to be the CobraNet Conductor Additionally if using XDAB clock disruption caused by a change of Conductor may often cause the NION...

Page 52: ...that VLAN i e each VLAN has its own Conductor It is not important logically which devices are chosen to be Conductors Consideration of Conductor location will only be determined when necessary by sta...

Page 53: ...domain the transmitting and sending devices are in VLAN 1 and VLAN 2 each have their own Conductor so are in different audio clock domains The SRC built into the digital interface card will allow exch...

Page 54: ...rity to insure that the Conductor and XDAB master will stay in the same NION If a Conductor for a CobraNet network is placed within an XDAB cluster the NION containing the Conductor must also be the X...

Page 55: ...io is a variant of the previous scenario on page 50 The Conductor for VLAN1 is outside the XDAB cluster This will still work The CobraNet interface in the XDAB master will sync to the Conductor outsid...

Page 56: ...ed to the same clock Scenario 9 Network with VLAN and three XDAB clusters In this scenario there are three VLANs three XDAB clusters and no cluster contains all three VLANs In cluster 1 VLAN 1 contain...

Page 57: ...that the default values are set for proper operation However it may be necessary to manually adjust the settings in order to meet the constraints outlined in the use cases on page 47 Be aware of the C...

Page 58: ...e page and then click Device Properties The NioNode Properties dialog box is displayed 2 Click Advanced The Advanced properties dialog box is displayed 3 In the CobraNet Conductor Priority list click...

Page 59: ...the Conductor is external to the cluster it will still work fine If the clock source is internal to the cluster i e the CobraNet Conductor is within the VLAN within the cluster then the XDAB master a...

Page 60: ...ource delivered to it via CobraNet but the CobraNet Conductor is relying on the XDAB master for its clock source delivered to it via XDAB Both devices consider the other one to be their clock source a...

Page 61: ...dix Cannot access NION using IP address or IP address is unknown 58 Front panel LED indicators 59 Enabling error logging 61 HF2 errors 62 Low voltage warning 66 NION locking up or rebooting spuriously...

Page 62: ...pecify settings incorrectly Tip If the NION is fitted with a front panel you can change the IP address using the front panel interface For more information see Setting the IP address on page 28 Tip If...

Page 63: ...nd used each time the NION boots type saveenv and press Enter If you omit this step the settings will only be used for the current session 3 Type boot and press Enter Some examples Scenario Command to...

Page 64: ...rings are operational YELLOW OR GREEN BLINKING Running in backup with single cable missing all audio present YELLOW RED OR RED BLINKING Running in backup mode with multiple cables nodes missing some a...

Page 65: ...Tip The IDE LED indicator is remarkably similar to the disk status LED you may have on the front of your PC or on the bezel of your laptop Attn RED BLINKING Indicates there is an error or warning cond...

Page 66: ...out waiting for HF2 to go high A hardware handshake line between the NION and CM 1 has failed to operate correctly i e the CM 1 has become unresponsive The causes of HF2 errors HF2 related errors coul...

Page 67: ...rmal pattern that indicates CobraNet activity In some cases the lights will blink in a repeatable pattern of 7 6 2 A hardware reset will correct the problem The causes of firmware malfunction Presence...

Page 68: ...e may alleviate this problem Commonly used fault tolerant techniques for CobraNet networks Intentional creation of a loop with reliance on STP to remove it in order to create a spare connection that w...

Page 69: ...Mitigation Do not use topologies that intentionally employ loops when their use can be avoided Check for the presence of and remove any unintended loops Do not use Rapid Spanning Tree RSTP or MSTP Us...

Page 70: ...s the voltage drop will not have any effect on the functioning of the NION because the full 24V is actually substantially more than the cards require The 24V supplies feed local regulators on the card...

Page 71: ...layed OPTIONS WHEEL TO EDIT ATTN TO BOOT UPDATE MEDIA 4 Turn the wheel clockwise until BOOT MODE is displayed 5 Push the wheel button 6 Turn the wheel to select QUIET then push the wheel button to sel...

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Page 73: ...Appendix B Connector ports In This Appendix Audio connections 70 CAT 5 connections 70 GPIO overview 71 Serial communications 75 XDAB communications 78 September 30 2010 Version 1 6 1 0 69...

Page 74: ...quired to make the termination these are widely available as are the connectors Just like telco wire there are stranded and solid varieties of CAT 5 cable This is important to know because the RJ 45 c...

Page 75: ...low the connector pins The first wire of a given pair is always the white wire with a colored stripe and is the positive conductor The corresponding colored wire with the white stripe is the negative...

Page 76: ...signals on pins 6 8 High current output ports 4 ports Each high current port provides 11 5VDC at 0 5A High current outputs can be configured for straight logic on off or PWM Pulse Width Modulation ope...

Page 77: ...The GPIO 25 is a convenient way to access each pin and facilitates easy rack wiring and troubleshooting The GPIO 25 is a DIN rail package and includes removable Euro connectors for terminating the pin...

Page 78: ...GPIO 4 Configurable GPIO 17 Configurable GPIO 5 Configurable GPIO 18 Configurable GPIO 6 Configurable GPIO 19 Configurable GPIO 7 Configurable GPIO 20 Configurable GPIO 8 Configurable GPIO 21 Configur...

Page 79: ...32 and the second supports both RS 422 full duplex and RS 485 half duplex Follow the pinout drawings and charts below for terminating the different protocols Note Only one protocol can be used on a pa...

Page 80: ...on for the transmit pair connect the terminating resistor pin TX Terminator to the positive data transmit TX pin To enable termination for the receive pair connect the terminating resistor pin RX Term...

Page 81: ...istor provided for applications that require an EOL termination The termination is optional and is accessible by connecting the terminating pin TX Terminator to the positive data Data pin Power 12VDC...

Page 82: ...unctionality with X Net2 style trigger commands RATC1 same as classic RATC but via the serial ports RATC stands for Remote Access Telnet Command and is a protocol for controlling MediaMatrix systems f...

Page 83: ...ns In This Appendix Rear panel connections 80 Digital audio performance 81 AES card DIP switches 82 XDAB performance NION n3 NION n6 83 CobraNet performance 84 GPIO 84 Mechanical specifications 84 Sep...

Page 84: ...x length 10 feet 3m NION n3 n6 only RS 232 Serial Female DB 9 supports general purpose RS 232 communications RS 485 422 Serial Female DB 9 supports bi directional RS 485 half duplex and RS 422 full du...

Page 85: ...NION nX ADI Sharc Hammerhead digital signal processors DSP MFLOPS 2400 sustained 3600 peak NION n6 1200 sustained 1800 peak NION n3 NION nX Sample Rate Configurable 22 05KHz 24KHz 32KHz 44 1KHz 48KHz...

Page 86: ...Appendix C Technical specifications 82 Version 1 6 1 0 September 30 2010 AES card DIP switches...

Page 87: ...48kHz 256 channels at 96kHz Note It is possible to exceed the 448 channel limit but it is not recommended Testing has shown that using a greater number of channels can produce unexpected results Maxim...

Page 88: ...1 2V hysteresis Analog input 0 0VDC Vin 24 0VDC 12 bit analog converter precision Digital output logic 0 Vout 0 0VDC Isink 2mA logic 1 Vout 3 3DC Isource 2mA High current outputs 4 ports each with a...

Page 89: ...Appendix D Reference Information In This Appendix Architect s and engineer s specifications 86 Technical Support 87 September 30 2010 Version 1 6 1 0 85...

Page 90: ...rt for reading writing data from the operating system configuration software and the front panel Audio file support including but not limited to wav audio shall be standard and shall be completely int...

Page 91: ...overing subjects including Python programming SNMP and serial control If you cannot find the information you require contact your dealer or distributor If you are still unable to solve the issue you c...

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Page 93: ...long an implied warranty lasts so the above limitation may not apply to you Who This Warranty Protects Exclusions of Damages In applications where the product is sold over the counter this Warranty pr...

Page 94: ...on of Peavey Electronics Corp 5022 Hartley Peavey Drive Meridian Mississippi 39305 USA Phone 866 662 8750 http mediamatrix peavey com Features Specifications subject to change without notice Copyright...

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