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Troubleshooting
Problem
Possible Solution
The Generator does not start.
• Check that power is available from source.
• Ensure power cord is plugged into the
Generator and that the power socket is
turned on.
• Check the fuse in the power cord plug.
• Contact your service provider.
The HMI is on but the generator will not start.
• Check the cell isn’t Over Pressure.
• Check the unit is not in stand-by mode.
• PLC Fault, Contact your service
provider.
Generator fails to load water.
• Ensure water supply is connected and is
full.
• Contact your service provider.
The generator fails to produce pressure
during start up or normal operation.
• Ensure there are no leaks in the system.
• Check that there are no faults in the wiring,
valve or cell.
• Check desiccant column has been
replaced correctly.
• Contact your service provider.
Generator fails to maintain flow.
• Check that demand is within the systems
capability.
• Ensure there are no leaks in the system.
• Check that there are no faults in the cell or
valve.
• Check cell power connection.
• Check for excess demand fault.
• Check desiccant column has been
replaced correctly.
• Contact your service provider.
Generator fails to make hydrogen.
• Check connections
• Check for cell fault.
• Check if over pressure switch is active.
• Check connections to switch mode power
supply.
• Contact your service provider.
