Trouble Shooting
Installation Problems
Pinpad offline
The most common reason for this error message is that the pinpad is not connected to the PC correctly.
•
Check the power to the pinpad. The pinpad should be showing something on its display screen.
•
Check the pinpad is connected to the COM port on the PC
•
Check that the PC-Eftpos Client Settings is configured to use the correct COM port, usually
COM1.
No Response from bank to logon
•
Check the terminal and merchant ID from the logon receipt
•
Have the bank verify that the terminal ID being used is setup on the bank system
•
If the TID is correct at the bank, check the EFTSRV settings to ensure the message is being sent
to the correct bank.
Client Offline
This error means that one of the following has occurred:
•
The most common cause of this error on a correctly installed machine is that there are more than
one application running that uses our EFTPOS system. Examples are the POS system and our
test POS system. There can only be one POS running. Shutdown any other applications that may
also use EFTPOS.
•
The EFT client is not running (or installed). Check if the client icon (little cents sign) is on the
task bar near the clock. (Warning…. Not all POS system show the task bar). Start client by
rebooting POS.
Transaction Problems
Transaction Issues
Problem
The EFTPOS systems fails to process one of the following:
Refunds, American Express or Diners cards, Cash Out.
Solution
The PC-EFTPOS system is capable of processing all of these, but the bank may have disabled them.
Check with the bank to see if they are enabled on your terminal settings.
Hardware Problems
Does the Pinpad need to be replaced?
The pinpad will need to be replaced if:
Hardware Failure
The pinpad hardware is not functioning properly
•
Eg card reader fails card reading on call cards
Confidential Page
25
5/23/2007
Summary of Contents for ANZ
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