S300_V1.00.00 User Manual
NOTE: This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs. It may not be
duplicated, published, or disclosed without PAX prior written permission.
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APPENDIX A - Troubleshooting
Note
This section briefly describes how to troubleshoot some possible
common problems that may arise during the normal operation of the
POS Terminal POS terminal. Check the list below for a possible cause
of the problem you are experiencing before requesting service for this
unit. A few simple checks that you can perform yourself may solve your
specific problem and restore proper operation. If you are still unable to
solve this problem, contact your technical support help desk.
A.1 General Troubleshooting
Where is the Serial Number located?
There is a white label on the underside of the terminal; the serial number is under
the bar code on this label.
The serial number begins with S/N and followed by 8 digits.
The user password has been forgotten.
Reload the parameters.
The terminal appears to be locked up; pressing the ENTER key does nothing.
Terminal needs to be reset.
Remove power source from terminal.
The terminal will be reset.
