Page 19
Troubleshooting
Problem
Possible Cause
Solution
PAW does not run.
PAW was running but suddenly
stopped.
Short run time (less than 1-3
hours per charge).
PAW runs sluggishly.
Battery lights do not
illuminate.
Undercharged battery .
Charge the battery. A new battery should have been
charged for at least 12 hours before using the PAW for
the first time. After first-time use, recharge the battery
until the green charge light illuminates.
Check all connectors. Make sure the charger connector
is plugged into the battery box, and that the charger is
plugged into the wall.
Make sure power flow to the wall outlet is “ON”.
Charger is not working.
There is no sure way to tell if your charger is working
unless you have a volt meter. If you suspect there is a
problem with your charger, contact customer service.
Loose wire or loose connectors.
Check all wires and connectors. Make sure the motor
harness connector is plugged into the battery, and that
there are no loose wires .
Dead battery.
Charge the battery as shown on page 17 of the Owner’s
manual.
Motor damage.
Contact customer service for diagnosis and/or repair.
Overcharged battery.
Do not charge the battery longer than 30 hours. If you
suspect damage due to overcharging, contact customer
service.
PAW is overloaded and/or running conditions are
too stressful.
Make sure not to overload the PAW, maximum capacity
is 200lbs or run in a less stressful environment.
Sometimes the PAW doesn’t
run but other times it does.
Loose wire or connector.
Check all wire connections to make sure they are tight.
Motor or electrical damage.
Contact customer service for diagnosis and repair.
Battery makes a sizzling or
gurgling noise when charging.
It is normal for the batteries to make noise or swell
slightly while charging and is not reason for
concern.
No Action Required.
If your battery does not make noise or swell slightly
during charging, it does not mean that it is not
accepting the charge.
Tire has lost air.
Inflate the tire with air to 30 psi.
One or more tires are flat.
Tire puncture.
Patch or replace damaged inner tube.
Leaky tire air valve.
Replace or tighten tire air valve.
Paw feels loose or less solid
then initial assembly.
PAW hardware has become loose.
Retighten all hardware using tools.
Remove:
the battery box (C) from the PAW. Remove all four
screws securing the battery box (C) lid and remove lid.
Battery Box (C) Wiring:
Loose wiring inside the battery box
can cause the PAW not to operate. Take care to check that all
wire connections are secure.
Battery Removal:
To remove the two 12v batteries remove
the black, red and green wire connections. Pull each of the
batteries up and out of the battery box (C).
Loose Wiring / 12 Volt Battery Removal
12 volt battery
C
12 volt battery
Wire Connections
Wire Connections
