Defects and Malfunction
• Read all contents of the warranty completely and
carefully before contacting the salon, the distributor, or
[email protected]/1-888-522-8622.
• The iron is covered under limited warranty for 12 months
from the date of purchase.
• John Paul Mitchell Systems
®
is not responsible for damage
caused by misuse or due to operator accidents, such as
dropping the appliance on the floor.
WARRANTY
RETURN PROCEDURE
For all warranty issues, please call 1-888-522-8622 or email
us at [email protected] for further instructions
and a return address.
WARRANTY GUIDE
IMPORTANT WARRANTY NOTICE
A purchase receipt is required for all warranty claims.
(Please read details below)
IMPORTANT: Warranty valid only when appliance is
purchased from an authorized Paul Mitchell
®
salon or
distributor. Warranty valid only for the Express Mini
®
Smooth.
Terms and conditions may vary depending on salon/
authorized retailer’s individual exchange or return policy.
LIMITED 12-MONTH WARRANTY
Our 12-month warranty covers tools within the U.S. (Alaska,
Hawaii, Puerto Rico, and Continental U.S.) and Canada only, and
only when purchased from an authorized Paul Mitchell
®
salon
or distributor. The Paul Mitchell
®
Pro Tools
™
warranty covers
the appliance against defects in material or workmanship for
12 months from date of purchase.
Sorry, no refunds will be given.
THIS WARRANTY DOES NOT COVER
• Damage due to any modifications to the appliance
• Normal wear and tear, which includes but is not limited
to housing or plate scratches, and shorts or cuts in the
power supply cord or plug
• Damage due to misuse and abuse such as:
- Dropping
- Wrong voltage supply
- Neglecting safety precautions
• Tampering, such as repair or attempted repair by
unauthorized party
• Neglect or lack of proper maintenance
• Damage to cord. Please do not wrap the cord around
the iron, as it can result in the cord breaking.
PLEASE BE ADVISED THAT IMPROPER USE OR MAINTENANCE
OF YOUR APPLIANCE CAN RESULT IN DAMAGE TO PROPERTY
OR PERSONAL INJURY, INCLUDING GREAT BODILY HARM. IT
IS IMPORTANT TO FOLLOW THE INSTRUCTIONS. FAILURE TO
DO SO CAN VOID THIS WARRANTY.
