WARRANTY
RETURN PROCEDURE
For all warranty issues, please call 1-888-522-8622 or
email us at [email protected] for further
instructions and return address.
WARRANTY GUIDE
IMPORTANT WARRANTY NOTICE
A purchase receipt is required for all warranty claims.
(Please read details below)
IMPORTANT: Warranty valid only when appliance is purchased from an
authorized Paul Mitchell
®
salon or distributor. Warranty valid only for
the Express Ion Tur.
Terms and conditions may vary depending on salon/authorized
retailer’s individual exchange or return policy.
LIMITED 12-MONTH WARRANTY
Our 12-month warranty covers tools within the U.S. (Alaska, Hawaii, Puerto
Rico, and Continental U.S.) and Canada only, and only when purchased from
an authorized Paul Mitchell
®
salon or distributor. The Paul Mitchell
®
Pro Tools
™
warranty covers the appliance against defects in material or workmanship for
12 months from the date of purchase.
Sorry, no refunds will be given.
THIS WARRANTY DOES NOT COVER
• Damage due to any modifications to the appliance
• Normal wear and tear, which includes but is not limited to, housing or
barrel scratches, and shorts or cuts in the power supply cord or plug
• Damage due to misuse and abuse such as:
- Dropping
- Wrong voltage supply
- Neglecting safety precautions
• Tampering, such as repair or attempted repair by unauthorized party
• Neglect or lack of proper maintenance
• Damage to cord. Please do not wrap the cord around the appliance,
as it can result in the cord breaking.
PLEASE BE ADVISED THAT IMPROPER USE OR MAINTENANCE
OF YOUR APPLIANCE CAN RESULT IN DAMAGE TO PROPERTY
OR PERSONAL INJURY, INCLUDING GREAT BODILY HARM. IT IS
IMPORTANT TO FOLLOW THE INSTRUCTIONS. FAILURE TO DO SO
CAN VOID THIS WARRANTY.
WITH PROOF OF PURCHASE AND WITHIN 12 MONTHS
Exchange of defective appliance is at Paul Mitchell’s discretion. If your
Paul Mitchell
®
Pro Tools
™
appliance fails to operate properly within the first
12 months of purchase, consumers can return the appliance to the salon
where it was purchased
(terms and conditions may vary depending on
salon/authorized retailer’s individual exchange or return policy)
, and
stylists can return it to their distributor, making sure to bring the original
proof of purchase. Otherwise, please call 1-888-522-8622 or email us at
[email protected] for further instructions. For replacement
of appliance under warranty, there is a $14.00 (USD) fee payable to
Paul Mitchell
®
Pro Tools
™
to cover shipping, handling, and insurance to
send your replacement appliance to you.
Repair or servicing of defective appliances is not offered.
ANY IMPLIED WARRANTIES, OBLIGATIONS, OR LIABILITIES, INCLUDING
BUT NOT LIMITED TO THE IMPLIED WARRANTY OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE, SHALL BE LIMITED TO
THE 12-MONTH DURATION OF THIS WRITTEN LIMITED WARRANTY.
IN NO EVENT SHALL JOHN PAUL MITCHELL SYSTEMS
®
BE LIABLE
FOR ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES
FOR BREACH OF THIS OR ANY OTHER WARRANTY, EXPRESSED OR
IMPLIED, WHATSOEVER.
This warranty gives you specific legal rights, and you may also have other
rights, which may vary from state to state both in the U.S. and Canada.
Guaranteed ONLY when purchased within the professional
beauty salon industry, NOT from a drugstore, supermarket,
or other unauthorized source.
