Patton electronics SMARTNODE 4110 Series User Manual Download Page 51

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Chapter 6

Contacting Patton for assistance

Chapter contents

Introduction

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Contact information

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Warranty Service and Returned Merchandise Authorizations (RMAs)

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Warranty coverage

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Out-of-warranty service

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Returns for credit

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Return for credit policy

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RMA numbers

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Shipping instructions

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Summary of Contents for SMARTNODE 4110 Series

Page 1: ...Support 1 301 975 1007 E mail support patton com WWW www patton com Part Number 07MD4524 GS Rev I Revised June 21 2012 Important This is a Class A device and is intended for use in a light industrial...

Page 2: ...s of such license Patton Electronics warrants all SmartNode router components to be free from defects and will at our option repair or replace the product should it fail within one year from the first...

Page 3: ...18 2 Applications overview 20 Introduction 21 Applications for SmartNode 4110 Series 21 SIP and H 323 terminal and PSTN gateways 21 Application Analog line extension over IP 22 Application ITSP dial i...

Page 4: ...3 Load configuration 42 Bootloader 43 Start Bootloader 43 Start up with factory configuration 44 Load a new application image SmartWare via TFTP 44 Load a new application image SmartWare via the seri...

Page 5: ...perature 61 Operating humidity 61 System 61 Dimensions 61 Weight and power dissipation 61 Power supply 62 AC version 62 DC version 62 Identification of the SmartNode devices via SNMP 62 C Cabling 64 I...

Page 6: ...uick start hardware installation procedures Chapter 4 on page 38 describes getting started with the SmartNode router Chapter 5 on page 47 contains definitions for the LED status indicators Chapter 6 o...

Page 7: ...trictly follow the instructions to avoid property damage caused by electric shock The alert symbol and CAUTION heading indicate a potential haz ard Strictly follow the instructions to avoid property d...

Page 8: ...htning activity In accordance with the requirements of council directive 2002 96 EC on Waste of Electrical and Electronic Equipment WEEE ensure that at end of life you separate this product from other...

Page 9: ...Adobe Acrobat Reader toolbar to return to your starting point Futura bold type Commands and keywords are in boldface font Futura bold italic type Parts of commands which are related to elements alread...

Page 10: ...rmation Chapter contents SmartNode Series VoIP routers overview 11 SmartNode 4520 Series router 12 Ports descriptions 14 Reset button behavior 14 SmartNode 4110 Series router 16 Ports descriptions 18...

Page 11: ...plus Internet access routing VPN and firewall functions and extensive Quality of Service QoS functions The SmartNode 4110 Series Media Gateways equipped with a single 10 100Base T Ethernet port that...

Page 12: ...at support two to eight VoIP calls and var ious combinations of FXS and FXO ports see figure 2 Figure 2 Examples of SN4520 Series rear panels The following base models each equipped with two 10 100Bas...

Page 13: ...JO stands for FXO ports UI stands for integrated universal input power supply see figure 3 EUI stands for external universal input power supply see figure 3 For example the model code SN4526 4JS2JO EU...

Page 14: ...ing so the unit will enter bootloader mode Table 2 Rear panel ports Port Location Description 10 100 Ethernet ETH 0 0 ETH 0 1 Rear panel RJ 45 connectors see figure 16 on page 32 that connect the rout...

Page 15: ...s VoIP routers overview 15 SmartNode 4520 4110 Series User Manual 1 General information Figure 4 SmartNode 4520 Series front panels Note For LED descriptions refer to chapter 5 LEDs status and monitor...

Page 16: ...ays that support two to eight VoIP calls and various combinations of FXS and FXO ports see figure 5 Figure 5 Examples of SN4110 Series rear panels The following base models each equipped with one 10 1...

Page 17: ...JO stands for FXO ports UI stands for integrated universal input power supply see figure 6 EUI stands for external universal input power supply see figure 6 For example the model code SN4116 4JS2JO EU...

Page 18: ...Power LED starts blinking so the unit will enter bootloader mode Table 3 Rear panel ports Port Location Description 10 100 Ethernet ETH 0 0 Rear panel RJ 45 connector see figure 5 on page 16 that con...

Page 19: ...s VoIP routers overview 19 SmartNode 4520 4110 Series User Manual 1 General information Figure 7 SmartNode 4110 Series front panels Note For LED descriptions refer to chapter 5 LEDs status and monitor...

Page 20: ...tion Analog line extension over IP 22 Application ITSP dial in access 22 Application Private line automatic ringdown PLAR 23 Application Enterprise campus BRI to FXS telephony extension 23 Application...

Page 21: ...d Note Detailed configuration information for SmartNode applications can be found online at www patton com smartnode Applications for SmartNode 4110 Series The SmartNode 4110 Series device equipped wi...

Page 22: ...providing IVR announcements PIN checking and accounting for the calls Figure 10 ITSP dial in access Co ns ole Vo IP Ga tewa y Ro ut er To IP In te gr at ed Ac ce ss De vice Sm ar tN ode 45 24 Li nk 1...

Page 23: ...als In this applica tion when one handset is picked up the remote handset immediately begins ringing When the remote handset is picked up the speech path is completed The end to end link supports voic...

Page 24: ...aling DTMF relay or a call attendant DID is not available when using a SmartNode FXS port connected to a PBX FXO port Figure 13 Toll bypass Applications for SmartNode 4520 Series SmartNode 4520 Series...

Page 25: ...dvantage of services available to local telephony and LAN users such as file server access station to station dialing outside trunk access and voice mail Additionally the home user can take advantage...

Page 26: ...ame telephone handset see figure 15 Using individually con figurable routing tables an outbound call can be directed to the local PSTN connection or to an Internet tele phony service provider ISTP Inb...

Page 27: ...ork Diagram 30 IP related information 30 Software tools 30 Power source 30 Location and mounting requirements 31 Installing the gateway router 31 Mounting the gateway router 31 Connecting cables 31 In...

Page 28: ...d by the applicable local and international regulations Ensure that your site is properly prepared before beginning installation Before installing the gateway router device the following tasks should...

Page 29: ...ist in your site log Table 4 Installation checklist Task Verified by Date Network information available recorded in site log Environmental specifications verified Site power voltages verified Installa...

Page 30: ...rnet LAN and WAN ports IP addresses of central H 323 Gatekeeper if used IP addresses of central PSTN Gateway for H 323 and or ISoIP based calls IP addresses of central TFTP Server used for configurati...

Page 31: ...Place the router on a desktop or similar sturdy flat surface that offers easy access to the cables The router should be installed in a dry environment with sufficient space to allow air circulation f...

Page 32: ...back of the router The FXS interfaces are connected to analog devices via cables see figure 17 terminated with RJ 11 connectors see figure 19 and table 6 on page 33 for pin out information The FXO in...

Page 33: ...martNode 4520 4110 Series User Manual 3 Hardware installation Figure 18 Analog FXO connection Figure 19 RJ 11 pinout diagram Table 6 RJ 11 socket Pin Signal 3 Ring 4 Tip 10 100 Ethern et ETH 0 0 ETH 0...

Page 34: ...hrough wired cable see figure 20 on page 34 Ethernet devices 10Base T or 100Base T are connected to the SmartNode s Ethernet ports see table 7 for port pin out listing via a cable terminated with RJ 4...

Page 35: ...Installing the gateway router 35 SmartNode 4520 4110 Series User Manual 3 Hardware installation Figure 21 Connecting to a host cross over cable required for SmartNode 4110 Series only...

Page 36: ...ur unit is equipped with an internal power supply go to step 2 Otherwise insert the barrel type con nector end of the AC power cord into the external power supply connector see figure 22 2 Insert the...

Page 37: ...an appropriate power outlet Figure 23 Router front panel LEDs and Console port locations SmartNode 4524 shown 5 Verify that the green Power LED is lit see figure 23 Congratulations you have finished i...

Page 38: ...Connect with the serial interface 40 Login 41 Changing the IP address 41 2 Connect the SmartNode to the network 42 3 Load configuration 42 Bootloader 43 Start Bootloader 43 Start up with factory conf...

Page 39: ...ation Patton SmartNodes can be used for a wide variety of IP based network applications To support and ease the configuration of the SmartNodes configuration templates for the most important applicati...

Page 40: ...561 RS 232 port Use the included Model 16F 561 adapter and cable see figure 25 between the SmartNode s Console port and a PC or workstation s RS 232 serial interface Activate the terminal emulation p...

Page 41: ...lect the context IP mode to configure an IP interface 172 16 40 1 cfg context ip router 172 16 40 1 ctx ip router Now you can set your IP address and network mask for the interface eth0 Within this ex...

Page 42: ...172 16 1 99 Note To ping outside your local LAN you will need to configure the default gateway 3 Load configuration Download a configuration note to your PC from the support page of Patton s Inalp web...

Page 43: ...twork access and downloads are possible in case of interrupted or corrupted application image downloads It also offers console access to the Bootloader and the capability for downloading application i...

Page 44: ...to receive the new application image mask_len is the length of the network address or the number of 1 s within the subnet mask See Note below 2 optional RedBoot ip_address g gateway Sets the IP addre...

Page 45: ...martWare RedBoot ip l 172 16 40 98 19 RedBoot ip g 172 16 32 1 RedBoot ping h 172 16 32 100 Network PING from 172 16 40 98 to 172 16 32 100 PING received 10 of 10 expected RedBoot load r v h 172 16 32...

Page 46: ...ymodem b base_address Downloads an application image into the volatile memory RAM from where the SmartNode could directly execute it xmodem or ymodem Specify the protocol to be used X Modem or Y Mode...

Page 47: ...47 Chapter 5 LEDs status and monitoring Chapter contents Status LEDs 48...

Page 48: ...oring Status LEDs This chapter describes SmartNode gateway router front panel LEDs Figure 27 shows SmartNode 4520 Series LEDs figure 28 on page 49 shows SmartNode 4110 Series LEDs LED definitions are...

Page 49: ...Status LEDs 49 SmartNode 4520 4110 Series User Manual 5 LEDs status and monitoring Figure 28 Examples of SN4110 Series front panels...

Page 50: ...y con troller associated to a remote unit or has an active VoIP connection Off indicates the unit is not configured or registered and has no active VoIP connection Flashing green indicates that the un...

Page 51: ...r contents Introduction 52 Contact information 52 Warranty Service and Returned Merchandise Authorizations RMAs 52 Warranty coverage 52 Out of warranty service 52 Returns for credit 52 Return for cred...

Page 52: ...efore ship ment All of our products are backed by a comprehensive warranty program Note If you purchased your equipment from a Patton Electronics reseller ask your reseller how you should proceed with...

Page 53: ...g a request on the RMA Request page in the Support section at www patton com By calling 1 301 975 1007 and speaking to a Technical Support Engineer By sending an e mail to returns patton com All retur...

Page 54: ...EMC Compliance 55 Safety Compliance 55 PSTN Regulatory Compliance 55 CE Declaration of Conformity 55 Authorized European Representative 55 Radio and TV Interference FCC Part 15 56 FCC Part 68 ACTA Sta...

Page 55: ...tus identified in this document conforms to the requirements of Council Directive 1999 5 EC on the approximation of the laws of the member states relating to Radio and Telecommunication Terminal Equip...

Page 56: ...ut if advance notice isn t practical the telephone company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is nec...

Page 57: ...horized maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment mal functions may give the telecommunications company cause to reques...

Page 58: ...Fax and modem support 59 Voice signalling 60 Voice routing session router 60 IP services 60 Management 61 Operating environment 61 Operating temperature 61 Operating humidity 61 System 61 Dimensions...

Page 59: ...ensing Ethernet RJ 45 Voice processing signalling dependent Voice codes G 711 A Law Law 64 kbps G 726 ADPCM 40 32 24 16 kpbs G 723 1 5 3 or 6 3 kbps G 729ab 8 kbps Transparent pass through G 168 echo...

Page 60: ...unneling ISDN speech audio and data Fax Gr 4 UDI 64 RDI 64 Voice routing session router Local switching Interface huntgroups Routing Criteria Interface Calling called party number Time of day day of w...

Page 61: ...tegration with NNM Operating environment Operating temperature 32 104 F 0 40 C Operating humidity 5 80 non condensing System CPU Motorola MPC859 operating at 50 MHz Memory 32 Mbytes SDRAM 4 Mbytes Fla...

Page 62: ...SysObjectID SN4112 JS iso org dod internet private enterprises patton products sn4xxx 5 1 3 6 1 4 1 1768 2 4 5 5 SN4112 JO iso org dod internet private enterprises patton products sn4xxx 19 1 3 6 1 4...

Page 63: ...ucts sn4xxx 4 1 3 6 1 4 1 1768 2 4 5 4 SN4524 2JS2JO iso org dod internet private enterprises patton products sn4xxx 9 1 3 6 1 4 1 1768 2 4 5 9 SN4526 4JS2JO iso org dod internet private enterprises p...

Page 64: ...64 Appendix C Cabling Chapter contents Introduction 65 Serial console 65 Ethernet 10Base T and 100Base T 66 Analog FXS 68 Analog FXO 69...

Page 65: ...cted in figure 29 Figure 29 Connecting a serial terminal Note See section Console port on page 71 for console port pin outs The Interconnecting cables shall be acceptable for external use and shall be...

Page 66: ...hub See figure 30 host and figure 31 on page 67 hub for the different connections Note The SmartNode 4520 Series is equipped with Auto MDX Ethernet ports Use straight through wired cables for host or...

Page 67: ...Ethernet 10Base T and 100Base T 67 SmartNode 4520 4110 Series User Manual C Cabling Figure 31 Ethernet straight through...

Page 68: ...achines answering machines via cables terminated with RJ 11 connectors see section FXS port on page 72 for details on port pinouts Figure 32 Connecting an FXS device The Interconnecting cables shall b...

Page 69: ...or type and pinout available from the public network vary from country to country Refer to technical information avail able from your local operator for additional cabling information Figure 33 Connec...

Page 70: ...70 Appendix D Port pin outs Chapter contents Introduction 71 Console port 71 Ethernet 10Base T and 100Base T port 71 FXS port 72 FXO port 72...

Page 71: ...information for the ports of the SmartNode Console port Configuration settings 9600 bps 8 bits no parity no flow control Figure 34 EIA 561 RJ 45 8 pin port Note Pins not listed are not used Ethernet 1...

Page 72: ...two positions 3 and 4 are used according to table 13 Note Pins not listed are not used FXO port The FXO ports use an RJ 11 connector with 6 positions The midle two positions 3 and 4 are used accordin...

Page 73: ...73 Appendix E SmartNode 4110 Series factory configuration Chapter contents Introduction 74...

Page 74: ...4110 Series devices are as follows 4110 Series Factory configuration file sntp client sntp client server primary 129 132 2 21 port 123 version 4 system ic voice 0 low bitrate codec g729 context ip rou...

Page 75: ...75 Appendix F SmartNode 4520 Series factory configuration Chapter contents Introduction 76...

Page 76: ...dhcp server DHCP network 192 168 1 0 255 255 255 0 include 1 192 168 1 10 192 168 1 99 lease 2 hours default router 1 192 168 1 1 domain name server 1 192 168 1 1 context ip router interface eth0 ipa...

Page 77: ...77 Appendix G Installation checklist Chapter contents Introduction 78...

Page 78: ...og Table 15 Installation checklist Task Verified by Date Network information available recorded in site log Environmental specifications verified Site power voltages verified Installation site pre pow...

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