6 |
P a g e
2
. Type in your username and password, then click "
Login
".
3
. Click on the "
Add
" button in the "
Tickets
" box. You should now be at a screen similar to the one below.
4
. Fill in all fields. Describe the issue you are experiencing in the "
Description
" field. If possible, please
mention which model is experiencing the problem, the serial number, what version of Windows it is running,
and the version of your RTi Control Panel Software. If you have a screenshot or picture or text file that may
help diagnose the issue, you may attach it in the "
Attach File
" field. Just click "
Choose File
", then navigate to
and select the file you wish to attach to the support ticket.
5
. When you are finished with all the fields, verify your phone number, then click "
Add
".
