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Partner Tech International PT-6900 Service Manual Download Page 63

USB symptoms

                             

53

USB symptoms

Boot symptoms

Peripheral-device symptoms

S

YMPTOM

C

ORRECTIVE

 P

ROCEDURE

USB port does not function

1

Check that the USB port is detected in Windows Device 
Manager.

2

Reinstall the USB driver.

3

Replace the I/O board.

4

Replace the motherboard.

S

YMPTOM

C

ORRECTIVE

 P

ROCEDURE

System continually reboots on power up

1

Restore the BIOS defaults.

2

Remove all I/O device drivers, then reinstall the drivers 
one by one.

3

Reseat the IDE cable. 

4

Reseat the memory card.

5

Replace the power supply.

6

Replace the I/O board.

7

Replace the motherboard.

S

YMPTOM

C

ORRECTIVE

 P

ROCEDURE

USB ports don’t work

Parallel port doesn’t work

1

Reseat the I/O cable.

2

Reinstall the drivers.

3

Replace the I/O board.

4

Replace the motherboard. 

Summary of Contents for PT-6900

Page 1: ...PT 6900 Service Manual...

Page 2: ......

Page 3: ...le protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instr...

Page 4: ...strations to iden tify components Chapter 2 BIOS Setup Utility The BIOS chapter provides information on navi gating and changing settings in the BIOS Setup Utility Chapter 3 Installing Drivers and Sof...

Page 5: ...12 Advanced Chipset Features 13 Integrated Peripherals 15 OnChip IDE Device 16 Onboard Device 17 SuperIO Device 18 Power Management Setup 20 PnP PCI Configurations 22 IRQ Resources 23 PC Health Statu...

Page 6: ...d Replaceable Units FRUs 57 Safety and precautions 57 Before you begin 58 Replacing Parts 58 Rear base cover 59 Front base cover 60 Front USB PCB and bracket 61 Customer display 62 HDD 63 I O PCB 64 C...

Page 7: ...v List of Parts FRUs 92 Display Parts and Cables 94...

Page 8: ...vi...

Page 9: ...U Feature submenu 12 Figure 2 6 Advanced Chipset Features menu 13 Figure 2 7 Integrated Peripherals menu 15 Figure 2 8 OnChip IDE Device menu 16 Figure 2 9 Onboard Device menu 17 Figure 2 10 Super IO...

Page 10: ...viii...

Page 11: ...n page 2 Removing the rear cover on page 5 Unpacking and listing the PT 6900 contents If the PT 6900 is returned for servicing in its original packing save the packing materials for return to the cust...

Page 12: ...This section describes the parts and connectors on the PT 6900 Front right view Figure 1 2 Front right view of PT 6900 DESCRIPTION 1 15 inch TFT LCD touch screen 2 Power button 3 USB cover 4 Green Po...

Page 13: ...Identifying components 3 Rear right view Figure 1 3 Rear right view of PT 6900 DESCRIPTION 1 Customer display cover 2 3 CompactFlash card slot cover 4 Rear cover 5 Rear cover latches 4 3 2 1...

Page 14: ...rs with cables disconnected DESCRIPTION 1 Audio line out connector 2 Green activity LED 3 RJ 45 connector 4 Orange link LED 5 PS 2 mouse connector 6 COM 3 connector 7 Parallel connector 8 COM 2 connec...

Page 15: ...Removing the rear cover 5 Removing the rear cover Follow these instructions to remove the rear cover 1 Rotate the display until it s perpendicular 2 Open the rear cover latches 3 Remove the rear cover...

Page 16: ...6 Getting Started...

Page 17: ...Configurations on page 22 PC Health Status on page 24 Frequency Voltage Control on page 25 Other BIOS Options on page 26 About the Setup Utility The BIOS Setup Utility enables you to configure the fo...

Page 18: ...values Esc Exits the current menu F1 Displays a screen that describes all key functions F5 Loads previously saved values to CMOS F6 Loads a minimum configuration for troubleshooting F7 Loads an optim...

Page 19: ...ws Date and Time Properties utility Halt On This item defines the operation of the system POST Power On Self Test routine You can use this item to select which types of errors in the POST are sufficie...

Page 20: ...he HDD A head is a device that reads and writes data on the hard disk Precomp displays the track where precompensation is initiated Precompensation is a feature whereby the HDD uses a stronger magneti...

Page 21: ...better performance The default setting is Enabled Quick Power On Self Test Enable this item to shorten the power on testing POST and have the system start up faster You can enable this item after you...

Page 22: ...lt setting is Thermal Monitor 1 Execute Disable Bit The default setting is Enabled Phoenix AwardBIOS CMOS Setup Utility CPU Feature Thermal Management Thermal Monitor 1 Execute Disable Bit Enabled Ite...

Page 23: ...r of CLKs that will elapse for the com pletion of the first part of a burst transfer Low values indicate a faster data transaction When synchronous DRAM is installed the number of clock cycles of CAS...

Page 24: ...em can be used to reserve memory space for some ISA expansion cards that require it The default setting is Dis abled On Chip Frame Buffer Size Sets the frame buffer memory of the built in VGA controll...

Page 25: ...eeds power from the COM port or if it has its own power supply The factory setting for the COM ports is None IMPORTANT The voltage for the COM ports is set at None at the factory However for example t...

Page 26: ...If you install a device that supports UltraDMA change the appropriate item on this list to Auto You may have to install the UltraDMA driver supplied with this mainboard in order to use an UltraDMA de...

Page 27: ...Enables and disables the onboard audio chip Disable this item if you are going to install a PCI audio add in card The default setting is Auto AC97 Modem Enables and disables the onboard modem chip Dis...

Page 28: ...l Port EPP are bi directional modes allowing both data input and output ECP and EPP modes are only supported with EPP and ECP aware peripherals PntMode allows the parallel port to operate in bipoloar...

Page 29: ...s IRQ4 Onboard Serial Port 5 This option is used to assign the I O address for the onboard serial port 5 The default setting is 4F8 Serial Port 5 Use IRQ This option is used to assign the IRQ for the...

Page 30: ...ving modes occur after a short timeout If this item is set to Min Saving power saving modes occur after a longer timeout If the item is set to User Define you can define timeouts for the power saving...

Page 31: ...ts you install a software power down that is controlled by the normal power button on the system If the item is set to Instant Off then the power but ton causes a software power down If the item is se...

Page 32: ...dynamically allocates resources to plug and play devices as they are required If you cannot get a legacy ISA Industry Standard Architecture expan sion card to work properly you might be able to solve...

Page 33: ...Device IRQ 4 assigned to PCI Device Item Help IRQ 5 assigned to PCI Device IRQ 7 assigned to PCI Device Menu Level IRQ 9 assigned to PCI Device IRQ 10 assigned to PCI Device Legacy ISA for devices IR...

Page 34: ...ed Shutdown Temperature Sets the shutdown temperature The default setting is Disabled Press Esc to return to the main menu Phoenix AwardBIOS CMOS Setup Utility PC Health Status CPU Warning Temperature...

Page 35: ...nal of unpopulated PCI slots reducing power consumption The default set ting is Enabled Spread Spectrum Enable this item to significantly reduce the EMI Electro Magnetic Interference generated by the...

Page 36: ...on opens a dialog box that lets you load optimized defaults for all appropriate items in the Setup Utility The optimized defaults place demands on the system that may be greater than the performance l...

Page 37: ...any key You are prompted to confirm the password 5 Type the password again and press Enter or press Enter if you are deleting a password that is already installed Write the passwords down and keep the...

Page 38: ...28 BIOS Setup Utility...

Page 39: ...the touch screen calibrator on page 46 Driver auto installation Use an external CD ROM drive to install the drivers or copy the drivers to a USB flash drive and then to the PT 6900 When you insert the...

Page 40: ...indows XP 2000 ME 98SE INF files so that the Intel chipset is cor rectly configured Follow these instructions to install the chipset software 1 Browse to the DRIVER chipset ___________ 2 Double click...

Page 41: ...vers utility 31 5 Browse the ReadMe Information then click Next 6 The Intel Chipset Software Utility files are installed to the system When prompted to restart select Yes then click Finish to restart...

Page 42: ...eeds up disk access enabling faster application launch and data transfers Follow these instructions to install the application accelerator 1 Browse to the DRIVER iaa ___________ 2 Double click iaa23_m...

Page 43: ...3 5 Click Browse to select the destination for the install files or click Next to install the files in the default destination folder 6 Select or assign a new program folder for the files then click N...

Page 44: ...34 Installing Drivers and Software 7 When installation is completed select Yes then click Finish to restart the system...

Page 45: ...nd Windows 2000 This utility installs the Intel Extreme Graphics 2 drivers To install the drivers 1 Browse to the DRIVER VGA Intel W2K XP_____________ 2 Double click win2k_xp 6 14 10 4497 The followin...

Page 46: ...ense Agreement then click Yes to begin installation 6 When installation is completed select Yes then click Finish to restart the system NOTE To install the graphics drivers it is recommended that the...

Page 47: ...supports Windows XP 2000 NT ME 98SE Follow these instructions to install the drivers 1 Browse to the DRIVER AUDIO _______________ folder 2 Double click SETUP exe The following screen appears 3 Read th...

Page 48: ...alling Drivers and Software 4 When prompted select the VIA Vinyl Audio Codecs Driver Setup Program v6 60e then click Next 5 Review the components that will be installed then click Next to begin instal...

Page 49: ...39 6 The Windows Logo validation window appears during installation Click Continue Anyway 7 The installation status window tells you whether the drivers are successfully installed to the system Click...

Page 50: ...40 Installing Drivers and Software 8 When installation is completed select Yes then click Finish to restart the system...

Page 51: ...upport Windows XP 2000 NT ME 98SE Refer to the following to install the drivers 1 Browse to the Drivers LAN _______________ folder 2 Double click setup exe The following screen appears 3 Click Next to...

Page 52: ...42 Installing Drivers and Software 5 When installation is completed click Finish...

Page 53: ...ort Windows XP 2000 NT ME 98SE Follow these instructions to install the drivers 1 Browse to the Drivers Elo TOUCH DRIVER _______________ folder 2 Double click v4 4 sw600071 The following screen appear...

Page 54: ...re 5 Select Auto detect Elo devices then click Next 6 When detected select the serial port that you intend to use with the touch screen then click Next 7 The selected serial port s appear in the list...

Page 55: ...Touch screen drivers 45 8 When installation is completed a Found New Hardware Wizard window appears Click Finish...

Page 56: ...ate the touch screen Installing the MT 7 Follow these instructions to install the MT 7 application 1 Browse to the Drivers Micro TouchWare MT7 11 2Win32 folder 2 Double click Setup exe The following s...

Page 57: ...ck Next to install the application in the default folder Otherwise click Browse to assign a new folder for the application 5 When prompted select Typical then click Next 6 The installation information...

Page 58: ...hese instructions to calibrate the touchscreen using the MT 7 application 1 Launch the MT 7 application from the Windows desktop by clicking on Start Programs MT 7 11 SR2 Software Control Panel The MT...

Page 59: ...edure to troubleshoot problems Identify as many symptoms as possible in detail Verify symptoms by recreating them Follow the corrective procedures in order If you replace an FRU and the symptom remain...

Page 60: ...cash drawer status detection by the system PORT I O PORT ADDRESS BIT CONDITION NOTE Control port 404dh 7 High 1 Close Low 0 Open If bit7 is set to Low to open the cash drawer after it must be set back...

Page 61: ...Characters are missing pixels Screen is distorted Screen displays wrong color Screen displays extra vertical horizontal lines 1 Reseat the LCD cable 2 Replace the inverter cables 3 Replace the LCD pan...

Page 62: ...nnot turn the system off 1 Hold down the power button for four seconds 2 Replace the I O board 3 Replace the motherboard SYMPTOM CORRECTIVE PROCEDURE Cannot access LAN 1 Confirm that network hub switc...

Page 63: ...SYMPTOM CORRECTIVE PROCEDURE System continually reboots on power up 1 Restore the BIOS defaults 2 Remove all I O device drivers then reinstall the drivers one by one 3 Reseat the IDE cable 4 Reseat t...

Page 64: ...blem is not due to an incorrect jumper setting or a loose connection Setting a jumper The mainboard jumpers are to set system configuration options When setting the jumpers be sure the shunts jumper c...

Page 65: ...therboard jumpers and connectors Refer to the following illustration to locate the jumpers and connectors on the motherboard Figure 4 2 Mainboard jumper settings JUMPER SETTING DESCRIPTION JP1 1 2 clo...

Page 66: ...56 Locating the Problem...

Page 67: ...er components and electronic circuit boards can be damaged by discharges of static electricity Working on computers that are still connected to a power supply can be extremely dangerous Follow these g...

Page 68: ...ent to remove replace a part or to turn a screw or key to release a device Always use the correct screw size as indicated in the procedures Always use new screws To replace a part reverse the removal...

Page 69: ...Replacing Parts 59 Rear base cover 1 Rotate the display until it s perpendicular 2 Open the button locks 3 Remove the rear base cover...

Page 70: ...placing Field Replaceable Units FRUs Front base cover Before proceeding remove the following FRUs Rear base cover on page 59 1 Tilt the display as shown 2 Pull the sides out and remove the front base...

Page 71: ...PCB and bracket Before proceeding remove the following FRUs Rear base cover on page 59 Front base cover on page 60 1 Remove the two screws 2 Remove the USB PCB 3 Remove the two screws 4 Disconnect th...

Page 72: ...its FRUs Customer display 1 Remove the two screws M3 x 8 mm black 2 Remove the customer display 3 Disconnect the cable When replacing Align the grooves on the customer display bracket and slide the cu...

Page 73: ...base cover on page 59 1 Remove the 2 screws M2 5 x 6 mm silver 2 Pull the hard disk drive tray 3 Disconnect the IDE and power cables 4 Remove the HDD from the tray When replacing Install the HDD on t...

Page 74: ...the following FRUs Rear base cover on page 59 Front base cover on page 60 1 Disconnect the 3 cables 2 Remove the 2 screws M3 x 4 mm silver 3 Remove the I O bracket 4 Remove the 5 screws M3 x 4 mm sil...

Page 75: ...eding remove the following FRUs Rear base cover on page 59 Front base cover on page 60 Customer display on page 62 1 Rotate the base until it s perpendicular 2 Remove the two screws M3 x 4 mm sil ver...

Page 76: ...proceeding remove the following FRUs Rear base cover on page 59 Front base cover on page 60 Customer display on page 62 Optional Components Removing replacing the module on page 91 if any CF card PCB...

Page 77: ...will be basically the same depending on Heat sink connector Before proceeding remove the following FRUs Rear base cover on page 59 Front base cover on page 60 Customer display on page 62 CF card PCB o...

Page 78: ...hield Before proceeding remove the following FRUs Rear base cover on page 59 Front base cover on page 60 Customer display on page 62 Optional Components Removing replacing the module on page 91 if any...

Page 79: ...base cover on page 60 Customer display on page 62 Optional Components Removing replacing the module on page 91 if any Inverter shield on page 68 1 Remove the 3 screws M3 x 4 mm silver 2 Disconnect the...

Page 80: ...g Field Replaceable Units FRUs Memory Before proceeding remove the following FRUs Rear base cover on page 59 Front base cover on page 60 Customer display on page 62 1 Open the clips 2 Pull out the mem...

Page 81: ...Replacing Parts 71 Video PCB Before proceeding remove the following FRUs Rear base cover on page 59 Front base cover on page 60 Customer display on page 62 1 Remove the video PCB...

Page 82: ...base cover on page 59 Front base cover on page 60 Customer display on page 62 CF card PCB on page 65 CF card bracket on page 66 1 Disconnect the cable 2 Pull the cover outwards 3 Lift the base and LC...

Page 83: ...Replacing Parts 73 6 Remove the touch panel 7 Remove the waterproof seal...

Page 84: ...Touch control PCB Before proceeding remove the following FRUs Rear base cover on page 59 Front base cover on page 60 Customer display on page 62 1 Remove the 3 screws M2 5 x 6 mm sil ver 2 Disconnect...

Page 85: ...62 Optional Components Removing replacing the module on page 91 if any CF card PCB on page 65 CF card bracket on page 66 CPU and heatsink on page 67 Inverter shield on page 68 Inverter on page 69 Mem...

Page 86: ...display cover Before proceeding remove the following FRUs Rear base cover on page 59 Front base cover on page 60 Customer display on page 62 1 Disconnect the cable 2 Pull the cover outwards 3 Lift the...

Page 87: ...page 66 Front display cover on page 76 1 Disconnect the 3 cables 2 Remove the quick release screw M3 x 3 x 6 mm silver 3 Move the cable clip aside 4 Remove the 5 screws M3 x 4 mm silver from the main...

Page 88: ...78 Replacing Field Replaceable Units FRUs...

Page 89: ...installed with an optional input module or a module with a combination of these components Magnetic stripe reader MSR Fingerprint reader i Button reader Keyboard Magnetic stripe reader MSR Follow the...

Page 90: ...mponents Exploded Diagram and Parts List 4 Click the button to install the driver in the default directory 5 Set the program group then click Continue 6 Follow screen instructions to install Restart t...

Page 91: ...rivers 81 Fingerprint reader Follow these instructions to install the driver for the fingerprint reader 1 Browse to the DRIVER _______ ___________ 2 Double click __________ The fingerprint reader inst...

Page 92: ...ed Diagram and Parts List 4 Read the license agreement select I accept the license agreement then click Next 5 Select the destination folder then click Next 6 Click Next to begin installation 7 When i...

Page 93: ...Optional Components Installing the drivers 83 8 Install and configure your fingerprint reader software application...

Page 94: ...ll the driver for the i Button reader 1 Remove any 1 wire USB device plugged into the system then log on with Administrator privileges 2 Browse to the DRIVER _______ ___________ 3 Double click _______...

Page 95: ...lling the drivers 85 5 Click OK when this warning window appears 6 Read the License Agreement then click Yes 7 Read the additional installation requirements then click Next 8 Set up the installation d...

Page 96: ...86 Appendix Optional Components Exploded Diagram and Parts List...

Page 97: ...Optional Components Installing the drivers 87 9 Click Next 10 Click OK when this USB Instructions window appears 11 Read the contents of the 1 Wire Net Port Selection window then click Next...

Page 98: ...xploded Diagram and Parts List 12 When prompted click the correct adapter type tab set the Port Number then click Next 13 Click Finish when installation is completed 14 Install and configure your i Bu...

Page 99: ...board Follow these instructions to install the driver for the optional keyboard 1 Browse to the DRIVER _______ ___________ 2 Double click __________ The keyboard installation window appears Click Next...

Page 100: ...90 Appendix Optional Components Exploded Diagram and Parts List 4 Click Next to confirm installation 5 Click Close when installation is completed...

Page 101: ...module Before proceeding remove the following FRUs Rear base cover on page 59 Front base cover on page 60 Customer display on page 62 1 Remove the screw M3 x 8 mm black 2 Remove the back top cover 3...

Page 102: ...OMPONENT NAME PART NUMBER 1 Back top cover 250 02500J 0100 2 Display frame 210 04500J 0000 3 TFT LCD 261 010000 4315 4 Touch holder Touch 210 04500B 0018 5 Touch panel 261 904000 0014 6 Waterproof sea...

Page 103: ...18 USB ports PCB 19 Hinge cover R L 250 03500B 0105 20 21 I O bracket 210 04500J 0007 22 I O PCB 700 500J01 1005 23 MSR cover 24 25 Left button lock 250 03500B 0104 26 Right button lock 250 03500B 01...

Page 104: ...E PART NUMBER 34 MSR cover 250 00500B 0109 35 MSR guide 269 060510 0005 36 MSR PCB 700 500B01 0030 37 MSR Bracket 250 02500B 0107 38 Inverter 261 BC3070 0207 39 Left hinge 210 810000 0006 40 Speaker 1...

Page 105: ...t 21004500J0002 47 LVDS 210 04500J 0008 48 Fan 210 300000 0086 49 LVDS bracket 700 500J01 1016 50 Mainboard 700 500J01 2000 51 CF door 250 03500B 0100 52 AU ELO 770 500J00 0200 53 Customer display VFD...

Page 106: ...96 Appendix Optional Components Exploded Diagram and Parts List...

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