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Chapter 6: Obtaining Service
IF THE UPS REQUIRES SERVICE
1.
Use the Troubleshooting section to eliminate obvious causes.
2.
Verify there are no tripped circuit breakers and that the batteries are good.
A tripped circuit breaker and defective batteries are the most common
issues.
3.
Call your dealer for assistance. If you cannot reach your dealer or if they
cannot resolve the issue, call our Technical Support department at: (972)
446-7363 or send an email to [email protected] or visit our
Web site at www.minutemanups.com the "Discussion Board". Before
calling the Technical Support, Department have the following information
available:
a)
Contact name and address.
b)
Where and when the unit was purchased.
c)
All of the model information about your unit.
d)
The serial number of your unit.
e)
Any information on the failure, including LEDs that may be illuminated
or error messages displayed.
f)
A description of the protected equipment including model numbers, if
possible.
g) A technician will ask you for the above information and if possible,
help solve the issue over the phone. If unit requires factory service,
the Technical Support Representative will issue you a Return Material
Authorization Number (RMA #).
NOTE:
We must have the model
number and the serial number of the product to issue an RMA #.
h)
If the unit is under warranty, the repairs will be done at no charge. If
the unit is not under warranty, there will be a charge for the repair.
4.
Pack the unit in its original packaging. If the original packaging is no longer
available, ask the Technical Support Representative about obtaining a new
set. It is important to pack the unit properly to avoid damage in transit.
Never use Styrofoam beads for a packing material.
a) Include a letter with your name, address, daytime phone number,
RMA number, a copy of your original sales receipt, and a brief
description of the problem.
5.
Mark the RMA # on the outside of all packages. The factory cannot accept
any package without the RMA # marked on the outside of the package.
6.
Return the unit by insured prepaid carrier to:
Para Systems Inc.
MINUTEMAN UPS
1809 W. Frankford Road, Suite 150
Carrollton, TX 75007
ATTN: RMA # _______
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Chapter 7: Troubleshooting
Symptom / Error Message
Cause / What to do
UPS will not turn on.
Press the On/Off button and release after one
beep.
UPS operates in battery
mode only, even though
there is AC present.
Reset the input circuit breaker. If it trips after the
UPS restarts, reduce the load on the UPS.
Bad Battery -
PLS replace battery
Check the battery connections, charge the
batteries for 8-hours and retest, or replace the
batteries.
Battery Depleted -
UPS has shutdown
The UPS's batteries have been depleted. The
UPS has shutdown due to battery exhaustion.
Charge the batteries for 24-hours.
Charger Failure -
UPS has shutdown
The charger has failed, call for service.
Fan Failure -
PLS replace fan
The fan has either failed or has stopped due to
excessive dirt. If the fan has failed, call for
service. If the fan is dirty, use a can of "Canned
Air" to clean the fan.
High Input Current -
PLS Reduce Load
The input voltage is very low, and the UPS is
heavily loaded. Reduce the load.
High Internal Temperature -
UPS has shutdown
The internal or ambient temperature has
exceeded the temperature ratings. Check the
specifications.
Internal Bus Fault -
UPS has shutdown
The UPS has an internal problem, call for
service.
Inverter / Output Failure -
UPS has shutdown
The UPS has an internal problem, call for
service.
Low Battery -
Shutdown imminent
The UPS's battery reserve is low. This condition
will continue until AC returns or the UPS shuts
down from battery exhaustion.
Low Internal Temperature -
UPS has shutdown
The internal or ambient temperature has
exceeded the temperature ratings. Check the
specifications.
Output Short Circuit -
UPS has shutdown
Disconnect the attached equipment. If, the error
does not clear the UPS has an internal problem.
Call for service.
Site Wiring Fault -
PLS check input connection
Have a qualified electrician correct the service
wiring.
UPS is overloaded -
UPS will shutdown
Check the specifications and remove part of the
load. If, the UPS shuts down because of an
Overload, the UPS must perform an Inverter
function or a Self-Test to clear the Overload
Alarm.
