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Chapter 5: Obtaining Service
IF THE UPS REQUIRES SERVICE
1. Use the Troubleshooting section to eliminate obvious causes.
2. Verify there are no tripped circuit breakers and that the batteries are
good. A tripped circuit breaker and defective batteries are the most
common issues.
3. Call your dealer for assistance. If you cannot reach your dealer or if they
cannot resolve the issue, call our Technical Support department at: (972)
446-7363 or send an email to [email protected] or visit our
website minutemanups.com and look under the Support tab. Before
calling the Technical Support, Department have the following information
available:
a) Contact name and address.
b) Where and when the unit was purchased.
c) All of the model information about your unit.
d) The serial number of your unit.
e) Any information on the failure, including LEDs that may be
illuminated or error messages displayed.
f) A description of the protected equipment including model numbers,
if possible.
g) A technician will ask you for the above information and if possible,
help solve the issue over the phone. If the unit requires factory
service, the Technical Support Representative will issue you a
Return Material Authorization Number (RMA #).
We must have
the model number and the serial number of the product to
issue an RMA #.
h) If the unit is under warranty, the repairs will be done at no charge.
If the unit is not under warranty, there will be a charge for the repair.
4. Pack the unit in its original packaging. If the original packaging is no
longer available, ask the Technical Support Representative about
obtaining a new set. It is important to pack the unit properly to avoid
damage in transit. Never use Styrofoam beads for a packing material.
a) Include a letter with your name, address, daytime phone number,
RMA number, a copy of your original sales receipt, and a brief
description of the problem.
5. Mark the RMA # on the outside of all packages. The factory cannot
accept any package without the RMA # marked on the outside of the
package.
6. Return the unit by insured prepaid carrier to:
Para Systems Inc.
MINUTEMAN UPS
1809 W. Frankford Road, Suite 150
Carrollton, TX 75007
ATTN: RMA # _______
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Chapter 6: Troubleshooting
Symptom / Error Code
Cause / What to Do
UPS will not turn on.
Press the On/Off button and release after
one beep.
UPS operates in battery
mode only, even though
there is AC present.
Turn the UPS off and disconnect the power
cord from the wall outlet. Reset the input
circuit breaker by pressing the plunger back
in. If the input circuit breaker trips after the
UPS restarts, reduce the load on the UPS.
Low Battery Warning.
The UPS's battery reserve is low. This
condition will continue until AC returns or the
UPS shuts down from battery exhaustion.
UPS does not provide
expected runtime.
Charge the batteries for 8-hours and retest.
If the runtime is still less than expected, the
batteries may need to be replaced.
The AC normal LED is
illuminated, but there is
no output.
Disconnect the computer cable from the
UPS, and then press the On/Off button. If
UPS works normally, the software had
control of the UPS.
The Warning / Fault LED
is illuminated, and the
alarm is sounding
continuously.
The UPS has an internal problem. Call for
service.
The Warning / Fault LED
is illuminated, and the
alarm is sounding 1-beep
every 0.5 seconds.
Check the specifications and remove part of
the load. If the UPS shuts down because of
an Overload, remove part of the load and
then press the On/Off button to turn the UPS
on.
The Warning / Fault LED
is illuminated, and the
alarm is sounding 3-
beeps every 5 minutes.
Check the battery connections, charge the
batteries for 8-hours and retest, or replace
the batteries.
The Warning / Fault LED
is illuminated, all the
other LEDs are off, and
the alarm is not sounding.
Have a qualified electrician correct the service
wiring.
Summary of Contents for Minuteman Enspire Series
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