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Wrinkled paper
• The print media is loaded incorrectly.
• The print media does not meet the
usage specification.
• The feed channel of the printer is
dirty.
• The fuser component is damaged.
• Ensure correct loading the print media.
• Please use the print media within the
specification range for printing.
• Clean the feed channel inside the
printer.
• Please contact Pantum Customer
Service to repair and replace the fuser
component.
The back of the
printout is dirty
• The laser toner cartridge is dirty.
• The transfer roller inside the printer
is dirty.
• The transfer voltage inside the printer
is abnormal.
• Clean the laser toner cartridge or
replace it with a new one.
• Clean the internal transfer
components of the printer.
Whole page dark
• The laser toner cartridge is installed
incorrectly.
• The internal part of the laser toner
cartridge is damaged.
• Abnormal charge inside the printer;
the laser toner cartridge is not
charged.
• If all-black image appear when
copying and scanning, maybe it is
scanning exposure, and the cover on
the manuscript is not properly closed.
• The scanner is damaged.
• Ensure to install the cartridge
correctly.
• Please use the original laser toner
cartridge.
• Please first close the cover on the
manuscript, and then carry out copying
and scanning.
The toner does
not adhere to the
paper
• The print media that does not meet
usage specification, such as the
media is damp or too rough.
• The inside of the printer is dirty.
• The laser toner cartridge is damaged.
• The internal part of the printer is
damaged.
• Please use the print media within the
specification range.
• Clean the inside of the printer.
• Please use the original laser toner
cartridge.
Horizontal
stripes
• The laser toner cartridge is
incorrectly installed.
• The laser toner cartridge might be
damaged.
• The internal part of the printer is
damaged.
• Ensure to install the cartridge
correctly.
• Please use the original laser toner
cartridge.
Note:
• The faults above can be mitigated by cleaning or replacing the cartridge. If the problem persists,
please contact the customer service center. See the Three Guarantees certificate for contact
details.
Summary of Contents for PT16B2B Series
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